Clarion Hotel Phoenix – Chandler

For the price and the quality, this stay was great. The girls at the front were talkative and personable. I understand how this could come off negatively to some guests who just want to get their room key and get on with their day, but it made me feel welcome. I’ve never stayed at a Quality Inn, so I had very low expectations going in. However, I was so thrilled to see the updated room, soft beds, refrigerator, and new TV. The stay here was wonderful, but I’m giving 4 stars for two reasons:
1. Some guy had a key to our room and walked in on me banging — more embarrassing for him than me, I’m sure! I never called the front to see what happened, but my guess is they accidentally booked him the wrong room. This happened to me once before somewhere else where I walked in on an old man in his birthday suit because of a room number mix up.
2. I did get the opportunity to swim in the pool, but I wasn’t a fan of it’s structure and design… and also the fact that it felt really dirty. It was a warm temperature, which I liked, but the hot tub was a little too hot for me.

My husband and I stay at many hotels throughout the year and have never been so disappointed in the quality of service as we were here. It started with the girl that checked us in, she didn’t make us feel welcome, but we decided maybe she was tired. We went up to our room and there was no safety lock on the door and there was a gap at the bottom of the door. The bed was comfy and the room was clean. The next morning at breakfast the lady in charge was rude and slamming things around, enough so that all the people in the dining area were talking about her. She never smiled once and made people feel disrespected. The breakfast was good, but because of the service we didn’t care for it. We’d never stay here again because of the customer service we received. I hope management reads this and contacts me, I’d be happy to give them advice about how their staff should be treating their paying customers!

The water for the shower was not hot enough. The rooms are pretty old and our refrigerator was faulty. Not the best place to stay.

DISGUSTING! No shower curtain, I brought 3 employees in to see it and they were shocked. The said they have never seen that before. One day the clean crew brought me extra towels so I can CLEAN THE WET FLOORS MYSELF!!! Mold on the bathroom wall, kicked in holes on the walls. Ordered a extra blanket which took 6 hours to get. The front door didn’t shut all the way that we could push a towel thru the bottom of the door. I did like the fact that you could SHAMPOO YOUR HAIR TURN AROUND AND USE THE TOILET WHILE WET AND GET UP TO RINSE OFF. They owe me 2 free nights!!! GROSS… never again

This Quality Inn is one of the best of its brand that we’ve stayed at. When we first drove in, we thought that surely our hotel has to be located next door to the immaculately maintained grounds of this hotel, but we were pleasantly surprised to discover after circling the property that this was in fact our hotel. We definitely didn’t have the same experience here as other reviewers. (Granted we were only here for one night, and we’re used to staying at Motel 6, Red Roof Inn, and Econo Lodge — so the fact that this hotel didn’t still have fat back TVs was a step up!) Our room was clean and updated. The beautiful landscaping gives the property a resort-​like feel. We didn’t have the time to enjoy it, but the heated pool looked enticing, and the continental breakfast went beyond your typical economy hotel breakfast. They put out a fairly decent spread of waffle makings, home fries, fruit, toast, bagels, pastries, cereal options, eggs (Though we suspect that they were powdered and that is a crime to eggs everywhere), yogurt, sausage links, and a couple of juice options. For only $ 55 per night the night we stayed?! Sold.

If I could give no stars, I would. Dirtiest hotel I’ve ever stayed in. I was there 15 minutes & left to go to another hotel. A man followed me up to my room. Scariest hotel experience ever. Only positive… the staff was very nice.

Dump dump dump! We booked a hotel room with Hotwire and this place was rated as three stars– it should have a 1 star.
Our «check in time» was 3:00, but the room wasn’t ready till 4:00. I get it, stuff happens. We booked a room for 4 nights and were suppose to have a king size bed. As we were checking in the receptionist said, «sorry, we are fully booked, so you will have to settle for two queens».
The room was dirty when we got it. The white comforters had red stains on them and there was long black hair in the shower– so we got the room late, we didn’t get what we paid for, AND it wasn’t clean.
There is no seal around the door or air conditioning unit, so you can actually see light around these structures and feel the warm Arizona air seeping in. I could go on and on but I think these basic things show they either don’t care or are incompetent and can’t tell something is wrong.
I’ve attached one photo showing the check in area. Look at the damage — clearly it’s been there for a while and hasn’t been fixed. This just confirms there is no sense of pride or standard of appearance.

This place was very friendly at check in and check out. The room was clean. It is not a quiet hotel, all rooms face outside so anyone out of their rooms you hear. The breakfast is good though the staff makes one girl run it for the whole hotel and she is clearly over worked. It is a good hotel for the price but it is a 2 star hotel.

This hotel is very reasonably priced and the rooms are nice enough and clean, however I have given it only two stars because I’ve stayed in a number of other hotels in this chain (Comfort Inn and Suites, Quality Inn, Clarion Hotel, Rodeway, EconoLodge, etc.) and for the most part they’ve been okay. However this particular hotel could never quite manage to get things right. They have a big sign saying coffee is available 24 hours a day, but it was usually out. When cleaning the room they’d forget soap, or towels, or to replace used cups and coffee. It was always (ALWAYS) something. The breakfast was sub-​standard as compared to other hotels in this chain as well. I’m generally pretty understanding about hiccups in service, but I was constantly and consistently disappointed while staying here.

Based on the other reviews, I either have incredibly low standards or I had a nice experience. We booked through priceline for about $ 61 bucks. Easy to get to from the airport.
I liked the breakfast buffet, anywhere that has a waffle maker is alright in my book. Smells like morning. mmmmmm …
Coffee was good, cups were too small so I had to drink elevendy cups before I felt like I was awake enough.
The only issue we had was our door stuck hard (room 247) and we had to shoulder it hard to push it open. Which was loud and noisy and I felt awful for anyone trying to sleep when we arrived.
Shower was a good size, everything was clean. I’ve stayed in some horrible hotels, but this wasn’t bad at all compared to others.
It’s a hotel. One night. And everything was fine in the end.

Last week my family and I booked this hotel through Priceline (We didn’t know the hotel name until after we paid)…we got here and immediately had problems. The front desk clerk was rude and didn’t seem like she enjoyed her job. We were issues two keys… when we got to the room both keys did not work so we had to walk all the way back to the lobby with two kids and bags. She activated the keys again and it still did not work. Our room was by the pool area which was inconvenience since there was 10+ people being loud, drinking. Didn’t know this hotel was ghetto, but we were able to get a refund which was good.

Got stuck staying here due to the Desert Classic Soccer Tournament, at $ 120.00 a night! The hotel is chosen by event coordinators because of their «ability» to accommodate soccer teams. When we arrived, then we found out breakfast would not start until 7 am, we explained to the manager we had an early game (we were also 30 – 45 minutes from the fields) and that eating at that hour is too late for our team. We were told all they could provide were apples or oranges. Hmmm. That’s really accommodating! (Insert sarcasm)
Jaquizzi didn’t stay hot, we were told someone would come and fix, never saw anyone after waiting an hour. Rooms were so, so. Nothing special, outside was dilapidated. I could see why they were desperate in getting the tournaments business. We will never stay there again!

So this place is alright. I paid a very small amount of money for each night, so what can I really expect.
The place is clean. The bed sheets freak me out a little because I’m sure they don’t wash the comforters which are not inside a duvet or anything. Our TV remote doesn’t do anything but turn the TV on. The rooms are sooo loud holy crap.
I can hear everything passing our door. The worst thing for me is that the place is a little sketch at night.
These rooms have adjoining doors to other rooms that are locked. The first night we got here someone was trying to come through that door. They may not have known it went to another room. I don’t know for sure but it was scary!
I went through hot wire so I was paying for an unknown hotel. They tell you where you stay after you pay kind of deal… I don’t think I’ll be doing that again.
It’s too much for me to be here more than one night.

Dump! $ 79 per night was too much. In town visiting for holiday. 4 different family members stayed in their own rooms. Each had bad things to say. Smelled of musty water. Dirty place. Don’t stay here.

My American Airlines flight was cancelled and they gave me a room at this place. The only positive is that AA paid for this cheap hotel. All rooms have outside entrances and very thin walls. The noise is extremely bad and made sleep difficult.
I arrived at 10 pm, they had no food in their lobby market and basically told me I was outta luck. There were no restaurants within walking distance.
The room was basic and not well maintained.
American Airlines obviously has no regard for its customers that they profess to take care of. They should be ashamed of putting their customers in such a low-​class hotel.

This rating is in comparison to other hotels in the $ 100 per night range. I have stayed here twice in past three months, and it seems that a lot of the issues others suffered have been remedied. The rooms were clean and in working order. The pool is larger then average and appears to have been recently renovated. The location is very convenient to I-​10; the side street with the hotel has a traffic light to easily enter Elliot Road, and then the freeway. Free wi-​fi worded great.
There are a few minor things that keep this from rating a fifth star: There is no restaurant on the premises. There is only one elevator for this relatively large property, so if you are in the third floor on the opposite side, so either have a long walk, or have to lug everything up and down the stairs. Finally, and this is one of my peeves, there is no lid on the toilet.

Besides the hotel being a little outdated, everything was great. Breakfast was good, a happy hour everyday, clean rooms, friendly staff, clean pool, great and safe location right off the highway, several places to shop and eat in the immediate area. Definitely will come back to Clarion when we come back to Arizona. Check in and check out was smooth, no issues with that.

Rooms were clean. Overpriced for what you get. Internet is nonexistent. When you do get on, it is for only few minutes. Not fast enough to watch videos or espn3. Wished I had paid attention to other postings.

Can I leave zero stars? Staff is rude and completely uninterested in helping. Wi-​fi has «exceeded number of connections» so it’s unavailable. Pool is disgusting. There is a room (The Executive Meeting Room) full of people getting drunk and being obnoxious. There is a cup full of cigarette butts in a cup outside my door. Which brings up smoking… it’s ok any where apparently. This place defines ghetto.
I’m sitting in the room right now, considering walking out and going some where else.
I can’t believe this was $ 140 as a Priceline «Express Deal». I would not rate it any higher than a $ 60 motel at full price.

This place is the definition of a flea bag hotel. The person who took the pics on the choice website should be both charged w/​fraud and given a raise by hotel management as the room I was in and the lobby look NOTHING as pictured. They are supposedly renovating the place, but goodness knows when that will happen. The place might have been nice when it was built in the 70s, but its glory days are long gone. It also has a super weird layout.
My room was two doubles because they were out of kings and thankfully I only needed the one bed because the other was completely stripped down to the mattress w/​the bedding laying on top of the dresser. I called down to the front desk to be put in another room, but the place was full, which shocked me, but apparently their core business is airline employees.
Needless to say I the place just felt dirty and I was afraid to touch anything in my room. Sleeping in the bed was agony because I had ideas of bedbugs running through my head.
The only reason this place is getting 1-​star is because they had a decent bfast and the girl at check in was nice, as was the shuttle driver, however the other girl who answered the phone needs to take a customer service and attitude adjustment refresher course!
Either way, steer clear of this pit!