Checker Pool & Pump Supply

Excellent service. I walked in at 9 am with a pool pump that was inconsistent and they had me out the door ten minutes later with a repaired pump and bill under $ 15! Talk about a great way to start the day, I was expecting a much bigger bill! Thanks Checker, Ill be back!

This place rocks. I went in on a Sunday to drop off my dead pool pump expecting to leave it and come back later in the week to pick it up. 20 minutes later I was leaving with a working pump. I will be back for all my needs in the future!

We moved to Phoenix about a year ago and knew NOTHING about our new backyard pool. I heard great thing about Checker and they seriously are awesome. I take my water sample to them and they give me what I need and clear instructions on how to balance my chlorine etc, and today they installed our new sand filter (replacing the house’s 30 year old junker). The tech Warren was nice, quick and SO SMART. I’m talking: he came to check out the system yesterday, gave me a huge range of fix-​it options (cheap, moderate and most expensive) and then had me call him whenever I decided. NO pressure whatsoever. Didn’t even charge me to come out! THE NEXT DAY (today) he was here with our new system and out within the hour. I am happy!!! POOL LOOKS BETTER ALREADY!

Interesting that reviews are usually 5’s or 1’s! There are a lot of 5’s in the «not recommended area. Anyway, I’ve never written something like that, but I’ve had good experiences there. Luckily I don’t have a pool anymore, but when I did, these guys were honest, found a weird part for me, tested my water without pushing all kinds of chemicals and did a repair or two for me (again, not pushing for extras). With my old pool, they gave good advice as to when it was time to drain vs continuing to dump chemicals. They also gave some magical chemicals (aka party is tomorrow!).

There are a few guys that work here. One guy, who seems to be in charge, is just a total prick. One time I was in there, he got into a yelling match with a female customer — apparently what he remembered was different than what she had recalled of their phone conversation earlier that day. Ultimately, he looked her in the eye, put his hand up, waved goodbye like a two year old, and told her to leave the store. Today I was in there and he saw a couple coming in, he said «F&$@ no, I’m taking my break.» The guy that helped me today questioned everything I was saying. «Well, did you measure it? I mean, take a ruler to it and measure it?» Yes, I told you it was a 9″ cover I needed. He reassured me that I was wrong, and actually had me questioning myself. Imagine that — 2 Master’s degrees, and I can’t use a tape measure properly. The younger guy that works there is a really, really nice. So if you go in and have to wait in line to talk to him when the others are eating or talking shit about customers, it’d be worth the wait. He’s knowledgeable and polite. While the other guys seem to know what they’re talking about, they certainly have a lot to learn from their junior counterpart. I live about 2 blocks away from this place, but will make the trip to Leslie (and likely spend more money) just so I don’t have to deal with these guys again. No point in giving my money to people who definitely don’t appreciate it.

The manager Bill & his team (Mike, Chris & Steve) are like brain surgeons when it comes to their knowledge about pools. Their knowledge is accompanied by a level of customer service and ownership that is 2^nd to none.
My pool turned green from all the phosphates this year which was quite common this summer. All of Bill’s staff were extremely helpful in helping me resolve this issue in a timely and cost effective manner.
Their combined expertise was particularly important to me as I was listing my house for sale.
Rob

Mike did a fantastic job of helping me find everything I needed to care for my newly remodeled pebble tech pool. He was courteous and I enjoyed working with him. He guided me and best buys in the store, while maintaining supplies with great quality. I have always and will always continue to patronize their store.

About a month ago I had Checker replace the sand in my sand filter. Immediately when he turned on the pump there were bubbles coming out of the return. I said «why are there bubbles coming out of the return. I’ve never had bubbles coming out of the return?» Mike just basically blew me off. Bled it to get the air out and still have bubbles. Had their tech guy out and he was just plain rude. I told him to humor me and check the O ring on the filter lid because I never had bubbles coming of the return and the only thing that has changed is they changed the sand. The guy didn’t want to do it and didn’t do it and preceded to tell me how he gets paid. Bottom line, he just wouldn’t get paid enough to check the O ring and heaven forbid he had to replace it. I’ve never dealt with a company that won’t do something you have asked.

Can I give these company a worse score? Less than 2 years later, the pump I purchased is broken. My regular pool guy (who was out of town in August of 2011 when I wrote the 1^st review) took the pump apart and found out that it was never grounded. Buyer BEWARE! I am not the only person this happened to. No apologies. No warranty. Nothing.

Woohoo! As good as it gets! That sums up my experience! I am the worst customer in the world. I have an engineering back ground and have to know everything. Bill and the guys at Checker have always treated me with respect and taken the time to tell me and show me how to do the repair I am preparing to do. IEven when I am over analyzing and asking too many questions. I have used checker pool for 3 years from rebuilding motors fast, replacing a filter for an in ground Jacuzzi, new pool filter, new in ground pool service, and a new pool light and countless other items. They have always been courteous and went above and beyond to help me. The people they have recommended to me when I could not do the job have also been outstanding. Kenny you rock! This place gives gold old fashioned small town customer service. I just took my friend to Checker and he had his pump fixed in 2.5 hours. If these guys are eating while they serve you realize it is because they are not taking their breaks like most people do to make sure you get the quickest service you can.

I can’t say enough good things about this place, I recommend it to everyone I know who has a pool. Not only are they very reasonably priced compared to competitors, but they are very knowledeable about pool pumps and vacs, supplies, and issues that you might be having with your pool. They are friendly and helpful and have saved me a lot of money and hassle. I had a pool that was green and disgusting and wouldn’t clear up. Shasta and Paddock kept insisting that more chlorine was the only cure and that other products wouldn’t work, but my hyper-​chlorinated pool remained green. The guys at Checker seemed to know exactly what was wrong… they gave me a phosphate remover and it cleared right up! Take them a sample of your pool water and they can tell you what to do. They rebuilt my pool pump too, great place.

I go to Check for all my pool needs. The reviewers that don’t like their level of customer service are cry babies! Checker is a bunch of «dudes» that probably don’t care if you want good customer service lol. So what if they eat their lunch at the counter, THEY ARE WORKING RIGHT? They have helped me fix my barracuda, replace gadgets, totally rebuild and replace my back wash valve, rebuild a pump housing and they are always helpful and pleasant when I go in.

There was a time, when service at this company was excellent. I have used this company for over 10 years. I went down a couple week ago because my pool sweep wasn’t working. The person at the counter, was pathetic when it came to providing service. My wife went back to pick the pool sweep, the guy that waited on her was eating his lunch at the front counter. She said she would never go back there again, because the service was so poor. My pool sweep was under warranty they told me, there was nothing wrong with the sweep, it just need to be cleaned. They charged me 20.00 to clean it. When I put it in the pool it still had the same problem. I took it to Leslie Pool Supply they took it a part while I was there replaced a couple parts put it back together and didn’t charge me, because it was still under warranty. It works now. I have spent my last dollar with Checker. guess who my new pool company is!

This place is awesome. My vacuum buddy was not moving around the pool like it should and I brought it in and they changed out the bearings in like 10 minutes. It was like watching a pit crew at NASCAR. =) They only charged me for the parts $ 30. Yeah! They were super friendly and didn’t try to up sale me on other supplies. I will be back again.

Knowledgeable staff and an honest business. They checked out my pool pump and suggested I just replace the seals. Shasta wanted me to buy a whole new pump. An inexpensive overhaul and some great pool advice and my pool’s working again. Thanks, Checker!

Sweet Jesus! Checker pool and pump rocks. Exactly the kind of place my (ex) pool boy hoped I’d never find. Good prices (free advice) and friendly, honest service. Eat your heart out paddock, I’ll see you at checkers!