Carpet Depot

Amazing and helpful service. They helped give a great solution to a carpet issue I had without trying to get me to spend a lot. In fact the solution they suggested was cheaper than what I was originally told to do at Home Depot. Shop here for carpet!

This places has fallen way downhill. Go to HomeDepot! Went in on Sunday to buy a 12×10 replacement patch of carpet, stain on carpet. There was only one salesperson. Had to wait only to find out they didn’t have anyone in the office to cut the carpet. Left two messages prior to heading to the store, NO ONE returned my calls. Carpet Depot, you suck.

Went to the 32 nd street location last Friday. Salesperson was helpful, not pushy.
Scheduled my appointment to measure on the following Tuesday. During the store visit, we figured we could do it Saturday. Salesperson got busy Saturday, I told him we could reschedule so he wouldnt have a late night on a Saturday, he said Monday would work .
He never came or contacted me Monday. (I texted him about the appointment, He said texting him was fine and a preference).
I contacted him Tuesday morning, he said he «returned to work Tuesday». If Monday was not going to work, I wished he just said Tuesday. He asked when I was available Tuesday. I advised 4 pm. That’s the last I ever heard from them.
By Tuesday evening, I didnt even feel like its worth trying to call the office etc as I would be leery to try to schedule anything further with them. It’s just such a waste of time.
Nice guy — it’s just hard when you wait around for someone to be at your home and they don’t show or even follow up on your business.

No longer stressed!!! After running around and wasting gas at all «the other» carpet places this should of been my first stop!!! Scott was VERY helpful! Great place to go !

We had a great experience with Carpet Depot! We had tried a couple of more well-​known and nicer places, but we ended up working with Ed and Abe at the Carpet Depot on 32^nd St. and Thomas, and I am SO GLAD we did! The showroom is not dressy or glamorous at all, and the lighting is terrible (it s basically a warehouse), but they were kind enough to let us take their carpet display boards home for 24 hours to help us make the decision using our own lighting, furniture, etc., which we did a total of 3 times; something that at least one other place refused to do. To top it off, our carpet came much sooner than expected, and it was exactly what we ordered, cut and bound perfectly (we had a 10×12 piece of carpet bound for a large area rug), and delivered within hours of returning their call. We could not be happier with our shopping experience!

This is one of those places that will probably continue to fly under the radar because how many times do you buy carpet?! Well my BF just bought his first house and it was in need of some gutting– carpet was the first thing to go. First off, the owner wasn’t a pushy sales guy which was awesome. We told him our price range, including the pad, and he showed us the selection we could afford. We spent about 5 min there and had already made a decision after having never looked seriously at carpet (Home Depot doesn’t have this kind of selection so it doesn’t count in my mind). We scheduled the install a few days out and I think we spent a sold half hour laying face down in the carpet after it was installed.
I highly recommend Carpet Depot if you want an honest business with good values. Phoenix needs more good businesses like this.

This place was fantastic. Went in there, ordered our carpet and got it all installed within a week. Awesome install job, price was fair and we are very happy with the results.
Now for the reason they get 5 stars. I was in the process of moving out of a rental home and into my newly purchased house. I had a puppy who put a hole in the carpet at the rental home and needed to make a repair. Went to carpet depot and told the owner my story. He made the fantastic suggestion to use carpet out of the closet in the rental home to patch the hole and find a close match at carpet depot to replace the carpet in the closet. This way we have a 100% match for the repaired hole. What a great idea! To top it off he gave us about 15 square feet of free carpet to make the repairs. He did all this for us without even knowing that I was a previous customer. What a great guy and a great place. Will definitely recommend them to anyone!