Camelback Odyssey Travel

My wife and I booked 3 trips with Camelback Odyssey during an 8 month period for more than $ 45,000. Our agent was friendly and came highly recommended by the owner. Our agent did a good job setting up the core trip with the cruise lines and tour company but lacked in details. We found ourselves having to remind her of things. Booking mistakes were made; she didn’t research other options for cost efficiencies and booked a 3 mile 10 minute transfer that cost us about $ 125.00; she made an error that resulted in us having to spend time, while on the trip, to resolve an issue that could have cost us an additional $ 225.00. Many times she failed to respond in a timely manner and once she was unavailable for about 3 weeks. It appears she was on vacation and things slipped through the cracks. No one else with Camelback Odyssey took her phone calls or emails and unfortunately we missed the trip as it sold-​out during her absence.
We voiced concerns about these issues to Camelback Odyssey and were told to find another company. Today, about 18 months later, we want to thank Camelback Odyssey for their request. Good travel agents are difficult to find and happily we found another company and have used them for several trips including one coming up at the end of the year. Our new company shows professionalism, attention to detail, and we have an extremely high level of confidence with them.

I had not used a travel agency in a while and I was «blown away» by the service provided by Kirstan and Shelby at this agency. I booked a last minute cruise that necessitated a visa and they were able to get it in the week time line we had despite complications. Kirstan delivered the documents to my hotel and arranged for a very reliable driver and guide in Rio. I cannot say enough about the knowledge and personal service they provided.