Camelback Cove Apartments

As of March 16, 2016.
There must have been some serious improvements for the better since the last reviews.
1. The laundry room has been totally redone since the review that levelled so much criticism at it. The machines are completely new, relatively expensive, and fully operational. The dryers have been all upgraded. The tenants pinching laundry from the machines have been tossed out.
2. The druggies and thuggy types have seen their leases cancelled and have been tossed out.
3. My apartment was delivered on time and was cleaned and move-​in ready. I spent no time whatsoever on any kind of touch ups, clean ups, etc.
4. A week after I moved in, I noticed cockroaches coming from the apartment upstairs, through a crevice in the walls. I reported it and they promptly called the exterminator who also came quickly and how makes regular complementary visits (meaning I don’t pay for the visits) once a month. Since then, there have been no cockroaches.
5. Please remember that the apartments are 40 years old. In this light, I have had occasion to call for repairs to be done to the apartments. Repair requests are done by triage — most urgent to least urgent but in all cases, the repairs were done to my satisfaction and if I was not satisfied, they were redone.
6. The complex is in a gated and walled community. The gates are locked after 6:00 p.m. and only open through card access. They are also closed on Sunday. Police make the rounds of the complex once a day at random hours.
7. The complex is generally very quiet in the evening. I did have a problem with the tenants above me making noise at all hours of the night. It didn’t last though — I informed the Administration who investigated and they were given a «one more time and you are out and your lease will be pulled» notice. Quiet since.
8. This entire neighborhood is gentrifying right in front of one’s eyes. It is convenient to everything. I don’t drive for medical reasons and there is a bus stop at the door, literally, and another one on Camelback. I don’t feel hindered at all.
9. The gym is small, but not that small, and is a great place to get in a work out at odd hours (it is open ²⁴⁄₂₄).
10. It is a pet friendly community, but that being said, if you have one, you need to also have a pooper scooper and the lot or else big trouble.
11. The neighbours are as you wish — from non-​intrusive to quite friendly. It’s like everywhere else.
In the end, it’s a good value for dollar. And no I don’t work for the company, and no, I am not related to any of them.

I lived here in 2013 and had no problems then left after my lease was up. I recently came back and I’ve had a worst experience for starters when I first moved in I filled out the form to tell the maintenance staff what needs to be fixed and still nothing has been fixed! I’ve constantly had to call the office to get my AC fixed. Each time I’ve called the office and the maintenance staff had to come and «fix» the AC. After the 5^th call for the maintenance staff to come they have finally called a professional AC Guy. But, it still feels hot in my apartment. The maintence staff is rude, when they «fix» something is not fixing the problem at all it only makes the problem worst. Another problem I’ve had is my stove almost everything is broken. But, when I call the office for the maintenance staff to come and fix it or order me a new stove the maintenance staff comes and say nothing is wrong with it. The laundry facilities are ridiculous they are always broken. When an out of order sign has been on the machine for a long time they come and put a newer sign. The machines take your money. The pool is not up to code. The health department has had to lock the pool many times. The pool is green and gross looking. The front office staff are ridiculous it’s one ear and out the other with them. The gates for the so called «gated community» are always broken. The only time they are ever fixed are when the rent is due. When rent is due the price is ridiculous I’m paying for services that I shouldn’t have to pay for. The money goes to new equipment in the gym that no one uses. They say the pool and gym have wifi when they really don’t all the wifi is doing is just roaming you don’t actually get connected to the wifi. So, my suggestion to people who consider to live here please don’t!

Please, save yourself the agony and do NOT move here. I’ve been nothing but stressed since I’ve moved in.
Pros:
*Decent sized space (but not worth the price)
*Convenient location
…and that’s essentially it.
Cons:
*Infested with roaches. I started seeing roaches the night I moved in. They are the worst to get rid of and they refuse to have the whole complex inspected. I personally sprayed, I set up traps, I had them spray, I fogged my place three times, and finally got them to fog my place after much resistance and a call to the health department. I’m still killing and finding roaches even after all of these treatments. I started sleeping with the lights on because I was so afraid of stepping on one if I got up in the middle of the night.
*My closet smells musty/​mildew-​y and so does the air when the AC comes on. Within a week all of my clothes and towels smelled musty and its terrible. I bought two order eliminators for my closet and that barely helped. I had to buy FOUR plug-​in air fresheners for my bedroom/​living room which helped a little, but I know it’s just covering up the smell.
*Maintenance requests take weeks and there’s a serious lack of communication. When you move in, you have to inspect the place, report any damages, request maintenance if needed, etc., which I expected. Majority of complexes do that. I requested a new sink faucet for the bathroom because the old one was eroded. I waited over a month for the sink parts to come in, was told it came in, waited a week for it to be installed, and they said «well there wasn’t a leak but we replaced it anyways.» I never said anything about a leak.
*There’s only two garbage bins for the entire complex so it’s constantly overflowing. If you get within 15 feet of it, it absolutely reeks.
*Utilities aren’t included so while the rent is
decent-​ish, I’m paying at least another $ 150 for water, sewer, trash, and APS. My water has gone up significantly since I moved in. It used to be $ 30-​$ 40 for my water and now it’s $ 85. There’s absolutely no way I use that much water in a month considering I live by myself. So either their meter is off or they’re ripping me off.
*They don’t give out gate codes. You either get a key card or remote (which costs extra) so if you have guests over after the gate closes, it’s a huge pain in the ass to get them inside.
*The staff in the front office stop caring about you once you sign your lease. When I was given the tour and talking about the terms of my lease, they were very friendly, informative, and seemed generally interested in my well-​being. This immediately stopped when I was given my keys. If I ever have a question or concern, they’re very short and snotty with me or they immediately «let me have the manager call you back» and don’t even bother trying to answer.
Please. Do not move here. I wish I would have listened to the other reviews.

This place is terrible. Terrible laundry facilities. Machines that never work and steal your money. I’ve had laundry stolen on top of it. If you can avoid it, don’t live here.

I’ve lived here for almost three years so I can attest to the living conditions fully. First off, I’ve never had a problem with anyone in the front office. They are all very friendly, as is most of the maintenance personnel I’ve dealt with (the exception being one who caught an attitude with me.) The amount I pay is reasonable. I have a studio and am gone a lot for work, so it works for me. Maintenance fixes problems relatively quickly as well. I’m also lucky that most of my neighbors are friendly, although there are some sketchy people living in some of the apartments. I’ve had a bookbag stolen that I left out for an hour in broad daylight, and my neighbor has had her clothes stolen from the laundry room. More on the laundry room in a moment.
The area is decent, located between the midtown central corridor, and the Biltmore area, but the adjacent area is car dealerships and a strip club – next door.
Here’s what I have a problem with:
1.) My rent goes up, every year, between $ 20 and $ 50.
2.) The laundry rooms are a joke. The machines never work, and if you are lucky enough to find a machine that works, people leave their clothes in, go on vacation, then come back and retrieve said clothes. I’ve called time and time again and complained that the machines are always broken, and I get either «oh? Really?» or assurance that they will be fixed soon. That was over a year ago. They are still broken. I’m doing laundry now. Only three machines are currently working. Three. And this is normal. My rent goes up every year yet they can’t fix a washing machine. I’m trying my best not to cuss too.
3.) There is no pride in the maintenance work. Every time maintenance moves something to fix something, they never move said items back. I recently got a new thermostat. Rather than paint the white paint that’s underneath where the old, bigger thermostat was, they just left it. So now I have an ugly white splotch around my thermostat over a brown accent wall. They also left the old gunk on my sink after they replaced the faucet. It took them four tries to fix a leaky air conditioner. They replaced a broken knob on my bathroom sink with another broken knob. I could go on and on.
4.) The water is always out. Sometimes without notice. Twice they locked the laundry room to do repairs, while I was doing laundry, and went home for the day. I’ll repeat that. They locked my clothes in the laundry room then went home. If there wasn’t someone in the front office (I caught her right before she went home too) I would have been screwed. I was going on vacation in a few hours and they would have had to pay for a new laundry room window.
5.) The «maintenance emergency line» is unattended. I’ll repeat that too. The maintenance EMERGENCY line is unattended. Meaning if your pipes burst in the middle of the night, you’re SOL. My neighbor’s front door lock quit working once, so he called this line, because it was after hours. No response as expected. If WD40 hadn’t done the trick, my neighbor would have been unable to go to work. That, or Camelback Cove would have had to pay for a new window.
For what I do, Camelback Cove works for me. The proximity to where I work, the rental price, and the proximity to lots of restaurants is a plus as well. There just needs to be more pride with the little things.

ZERO STARS IF POSSIBLE DONT MOVE HERE AFTER YOU SIGN YOUR LEASE THEY JUST STOP CARING .so glad our lease is up here leticia Mary and the new Russian lady suck .can never understand what Leticia says .The Russian lady to… worst service I have ever had just don’t move in …

In assisting a friend who’s relocating from the east coast, we went apartment shopping. Upon arrival, the woman at the desk took his info and told him about the apartments. We asked to see one and she said none were available to see. She said the one that was coming up for rent wasn’t «ready“so she wasn’t allowed to show it. I asked if they had a model apartment, she said «No.“He explained he was only in town for 24 hours and asked if there was another time within that time frame he could see it and she said «No.»
He liked the location so I told him I’d go back on my own after he left and see if I could see one.
I go a few days later.
A different woman behind the desk.
Leticia.(I so wish I got the first woman’s name!)I explain the situation to Leticia and she apologizes to me that my friend wasn’t shown an apartment and takes me on a tour of the property and shows me… wait for it… A MODEL APARTMENT… You know, the very specific thing I asked of the other woman who told me they didn’t have one.
I asked Leticia if this was a new feature within the last few days ans again she apologized stating the model is ALWAYS ready to be shown to interested parties and any «work“they need to do to it, is done off visiting hours…
Needless to say, at that point it became obvious that at least the other woman had either no desire to get off her fat ass and do her job, or she didn’t want to rent to caucasians…
Either way, no excuse, and I’d never rent or refer anyone to this place.
If that’s what you get when not even a tennant, I can’t imagine how services would be for a renter.
Shame on you Camelback Cove for hiring either racists or lazy fucks.