Cabana at The Pointe

I just recently moved here, and so far it’s been a great experience. I should mention I am a little bit of a OCD clean freak. The property is kept clean and well groomed. My unit was super clean when I moved in. It’s the first time I didn’t feel the need to clean a place before moving in. The pool area like the rest of the property is very clean and its a heated pool! Then there is the location which can’t be beat, I am only a 30 second bike ride from a trail entrance. This is a life changer if you are a mountain biker or hiker. Lastly I want to say special thanks to Sarah in the front office. This was by far the best move in experience I have had from the start.

I moved in here in August 2013. In about October, I started having problems. But first, I’ll start off with the good.
The maintenance guys are great. Very helpful, friendly and fast to fix things. That deserves one star.
Now for the bad.
I was harassed and stalked by another tenant and they did nothing about it. Then, that same tenant vandalized my car, and even admitted to it. They did nothing to correct the situation.
So, I moved out of my apartment in May 2014, and moved in with friends. My apartment at Cabana sat there empty while I still paid rent until my lease was up.
Then I get a call in July, and they want me to end my lease early. I agree to move out in the beginning of August instead of the official August 19^th lease termination. Since I wasn’t expecting this early move out, I didn’t have a lot of money saved up for a new place and needed my security deposit back ASAP. Legally, they have 14 business days to return it. It’s been 18 business days and they still have not returned it, in spite of my repeated phone calls, emails and finally contacting corporate.
I could go on and on, but bottom line, I’m mostly upset that they have not returned my security deposit within the legal time limits. According to the law, ARTICLE 2. LANDLORD OBLIGATIONS § 33 – 1321. Security deposits — they now owe me twice what they originally owed me. I doubt I’ll see that. Will update if I do.

Crappy cleaning crew on move in. Otherwise I really like the place.
So, I’ll confirm Heather’s complaints about move in. While the carpet and flooring was new in my place, there was a lot of grossness. The cabinets were full of rice and smut, and there was a giant bong left under the sink that the crew somehow missed. The windows were smudged to the point that they looked vaguely like modernist finger paintings. The top of the refrigerator was damn near a Petri Dish. Etc…
However, after a few hours of vacuuming and wiping, the place looked nice. It’s true that the air filters have not been well cleaned in eons, that was also a pretty light job to fix. I need to do one more though…
I’m quite certain that the walls aren’t lead paint since lead paint has not been used or sold in decades and every apartment (pretty much anywhere in existence) has repainted many times. Thus, even if there is lead paint, it’s buried several layers deep and likely of no threat.
HOWEVER, I like the apartments a lot. Cleaning aside, the cabinets and countertops are very new, the stove is quite new, the closets are roomy, the carpet was new (though there are a few staples that need smashing at the tack strip edges).
More importantly, I think the price is reasonable given the location; it’s quiet and there is nothing else around except for condos, businesses, Aunt Chilada’s restaurant, and the Pointe Hilton Resort. The mountain views are about as good as you can get anywhere in the city, which is a huge draw for me. Plus, my dog seems to get along well here. Sumida Park across the street is an ideal dog walking spot.
I really hope that they don’t take Heather’s advice because in the two months since I’ve moved I’ve really grown to enjoy the place.