Brown’s Factory Authorized Service Center

I have been getting my vehicles repaired at Brown’s for years after my car wouldn’t start at work. I could have easily been sold on a number of problems that weren’t there, but it was just the battery cables. Brown’s had my car looked at and returned to me fixed within hours. After trying a few different auto repair places in the valley and getting tired of constantly getting the run around I was thrilled to find a shop that was so reasonably priced, well cared for, and honest. Since then I have only come to this shop to get work done on my cars and even with double checking prices on everything before the work gets done Brown’s has always been reasonable with parts and labor prices.
I have had carburetor work, a distributor replaced, brakes, radiators on two different vehicles, an entire mechanical door assembly on a door that wouldn’t open, a timing belt and water pump done here and the work has always been done well at the right price. I have sent friends and family here and they have always been satisfied. Ken is very friendly and knowledgeable, he really cares about his customers. I promise even when I move down to the East Valley I will still drive all the way up to North Phoenix to get my work done at Brown’s. They have never done me or anyone I have sent to them wrong.
Bonus! They have an awesome clean waiting room with big comfy couches, cable, and wifi. Great for people like me who only have one vehicle and have to wait around to get the work done.
Also please check out their reviews on Google, and Dexknows. They really are spot on!

Take your vehicle anywhere but here!
I use to have a car!
The brakes on the car failed on my son. I found Brown’s Factory Authorized Service Center and the owner seemed great as he found a tow company and had the car towed to his business late in the afternoon. After a few days, the owner called to say that it was the master brake cylinder and brake booster. I had him fix everything he said that needed repaired to the tune of over $ 1,200.00.
My kids picked up the vehicle when it was finally done, about 2 weeks later, yes… two weeks! I got home, saw the bill and it said that the vacuum pump was weak. I called and asked why I was not told of this before the car was released? I asked for an estimate three times and I never got a call back.
Finally I took the car to German Auto (Five Star service at German Auto, they are awesome!) to have the vacuum pump fixed. I got a call from German Auto saying they had bad news as they found that the master brake cylinder was bad and it ruined the rear brake pads and rotors and that they would all have to be replaced.
The car was returned to Brown’s Authorized Service Center to have them warranty the master brake cylinder and fix the damage that was caused by the failed master brake cylinder. The owner of Brown’s Authorized Service Center said that someone had put in the wrong brake fluid. I told him that Brown’s Authorized Service Center was the only one to work on the brake system and they are the only ones that have ever put in brake fluid in the vehicle since I have owned it.
Brown’s Authorized Service Center had the vehicle again for almost two weeks and the owner said that they went through a number of master brake cylinders, they bled the entire system and got rid of all the wrong brake fluid that was put into the car. The brake system on the car was 100% and I would not be having anymore troubles. Then told me it would be another $ 420.00+.
The car was picked up after 3:00 pm on 11÷1÷11. On 11÷3÷11, the brakes failed and the car was totaled! Luckily no one was hurt.
Brown’s Authorized Service Center refuses to return a call. I have even stopped in to see about getting refunded and he hides and won’t call back.
Pay more money and go to a reputable dealership or auto repair facility! You will be happy you did!