Biltmore Club

FINALLY! Moving out from Biltmore apartments after the WORST customer service from office staff and maintenance. I still have a gapping hole in my ceiling after the staff tried to spackle over the wet hole several times! The apartment smells of mildew, I see mold growing on the frame of the closet where they replaced the carpet but didn’t fix the leak. Several of my neighbors have had leaks as well as a lot of downstairs apartments are vacant and windows fogged up from water problems. The hole has gotten worse the last few weeks because they turn off the AC chiller not real AC to migrate to heat… While the weather in AZ is still high 70s the mild has gotten worse and the hole bigger because of stagnant air. I turned in. Vacate notice with my complaints and still have yet to hear from the office to alleviate my situation. Horrible place do not rent!

I have been here for 6 months. It’s not perfect, but I like it. For what you pay, Biltmore Club is a great value.

Stay far far far away, I regret the fact I had ever moved in here. If you enjoy the extreme summer heat, and you do not believe in showers then this is the spot for you. Yeah free ac sounds nice, but since it work every 3 days of course it’s free. Showers? Why would you need to shower when you live in a sauna? The water is turned off every other week. You are welcome to use your tears to wash your face and drench yourselves with sweat. The amenities sounded nice in the start, but the building is just wayyy too old, and the management company is too cheap to update anything here. If you were sitting in the leasing office enjoying the nice ac, trust me that’s the only place that has ac. Because the rest of us are all having a heat stroke and using Phoenix children’s hospital’s ac.
My shrink told me I moved into such a place bc I hate myself… probably bc I didn’t get enuff hugs as a child.
Btw if you have a pet, you might as well leave them in the car, bc your car probably has better ac than your actual apartment. And it’s illegal to leave your pet in your car!

AWESOME PLACE! I have lived here for three years now. If I ever have a concern, the leasing is on it ASAP, no joke. Leasing agents treat you with respect and fix any concerns like, next-​day-​service. Pretty quiet complex. Sweet views. 20’s-80’s live here. Gated with night security. Always feel supersafe here and is literally right across the street from Whole Foods! Love that place!

I work just down the street from Biltmore on 32^nd, I knew they closed at 6 so I raced over after work and got there about 5:20 (I left a little after 5). I figured 40 minutes would still be good enough time so I walk into the office ready to go see a unit and learn some info and get a shitty look from this blonde girl behind the desk as if she was pissed I just walked in. She tells me that they’ve stopped showing for the day because it’s after dark. Yea I’m sure that’s the reason. It wasn’t even «dark» yet and it only would have taken 5 minutes to look at a unit. What the eff kind of excuse is that? I didnt know I needed the sun to be out to be able to see? Or is the community really that unsafe even the office staff don’t want to wander around when the «lights go out»? Shitty customer service, I live in Avondale so it’s not exactly convenient to drive back up to Phoenix on the weekend. She could have been more accommodating by maybe getting off her lazy butt and showing me a unit instead of using some bullshit excuse that they don’t «show after dark». Everywhere I’ve gone they say as long as you’re there by 5:30 you’re good. Too bad, they just lost a renter.

DO NOT RENT HERE! I have had only issue after issue in the year I have been here. I move out on Sunday. Thank Goodness!
I’m sitting here right now with no running water & as always the office is not returning my call.
Last week the AC was not working for almost 5 days. My apt was 100 degrees.
The office doesn’t care & the maintenance crew is rude.
I’ve had consistent issues since move in with plumbing, AC and inconsiderate neighbors.
Stay far far away from this place!!!

I lived there for a little over two years in one of their studio apartments, from 2009 to 2011. I had a great experience. Their office staff was always changing accept for the manager Arlen who was there the entire time. Any issue I ever had got addressed immediately. I really have NO complaints with my stay. And you really can’t beat the location, you can easily walk to 2 grocery stores (Fry’s or Trader Joes) or the theater.
I really loved my stay here and have nothing but good things to say about the Biltmore Club.