Big O Tire Stores

Here I am again at Big’O in Phoenix. I traveled all the way from Oceanside, Ca. I’ll never go back to the one in Carlsbad. These boys always treat me well and respectful. This is my favorite Big’O to come to. They always tell me the truth, they always let me know what my expected wait time is and they have kept their word. I wish I could take them with me, but I guess this is a good reason to come back from Cali every 3 months.

This shop is a great shop. Their customer service is excellent! Carlos and Anthony are really professional. They worked hard and swiftly to get my car fixed.

I went to this location for an Über inspection because it was open this past Sunday. I should have walked away when I overheard one of the Techs saying that he has recently been ARRESTED and SENT TO Immigration with in the last month but I was trying to get this done asap. The service writer stated that it would take 40 mins to complete so I sat and waited until my vehicle had been pulled into the shop. My vehicle is a 2010 Flex that the maintenance is very well kept. after they had pulled my car into the the shop I stepped outside to watch because I was curious. About 10 mins go by and they preceded to tell my that both my brake pads and roders were shot and that they immediately need to be replaced and that my bushing on my lower control arms are bad and that its unsafe to drive. I was in shock because I had just had the alinement done as well as the brakes on the car. He showed me the bushing and there was no sign of wear and the brakes were in good condition… After having a stern conversation that proved that the tech that had been working on my car was not even a ASE certified tech and that the service writer that speaks to the clients doesn’t think that anyone that works there is I took my car elsewhere. I took it to a FORD Tech and he stated that everything on the car was in great working order and that there was NOTHING WRONG WITH MY CAR!!! This Place is a SCAM AND JUST WANT TO REPLACE UNNESSASARY PARTS AND TAKE YOUR MONEY!

Came in to get an oil change. Had to be at a meeting in an hour and so CARLOS squeezed me in and got me out the door in 20 minutes. Highly recommend this shop. Good service and fast. Can’t beat that! THANKS

What is the point of making an appointment for an oil change when it takes them over 2 hours to get the oil change done?! Entirely way too long. It had been nearly two hours after my scheduled appointment time when my car still hadn’t moved from the parking area. So finally I went and asked when can I expect my car to be finished as i had an appointment over 2 hours ago. The guy at the front desk tells me well we are waiting on an air filter we didn’t have in stock. We have to order one. I said wait hold on. Your waiting on a air filter? He says yes and i say «how do you even know i need one? my car has been sitting in the parking space for 2 hours untouched?! So are you assuming with out even looking that i need a new air filter?» He stutters and says he was confused and mixed up the cars or some crap and they would get my car done next. Honestly I felt like it was shady like they were just going to order one and charge me for it for no reason maybe because i am a female they think they can trick me into getting things i don’t need? I don’t know but About another 10 minutes pass and they finally take my car back. The oil change gets done in about another 30 mins and i look at my statement/​invoice thing and Nope no air filter needed. Go figure. I have been a loyal Big O customer for many years. I always get my car and my husbands suv serviced with them but it seems like every time we come to this location it seems to take longer and longer for things to get done and the customer service goes down every time. Based on my last experience i don’t think i will bring my car back.

I went to rent a tire and bought universal rims and these stupid people didn’t do them right. Iam not gonna pay my hard earned money to a company that doesn’t have a genuine care for their customers needs. So I took it the next day to Big O Tires which they know how to run a good business (75^th and Thomas) I do recommend 1000%. I went in and spoke to Jerry I told him about my horrible experience at rent a tire. Big O took off rent a tires wheels and put on my factory wheels. They found rent a tires mistakes from the jump. The reason my suv was rattling was because since it was a universal rims it needed a center cap which keeps the wheels centered to fit my my suv. Which probably would only would have cost rent a tire 6 bucks. Big O had me Rollin 100% again no rattling, I felt safe behind the wheel and I was relieved that my nightmare was almost over. After everything is said and done I called Jerry to express my appreciation. He was so happy that I was happy with the services provided to me. I paid 97 dollars for the wheel swap out and alignment. That might be expensive to most but some times spending a lil extra is worth it

I had a flat and came to the store with the spare tire on my car. They were exceptional, I was in and out in a very short period of time. I had two fussy toddlers so this made all the difference in the world. Gary made sure that I got the best deal and checked the pressure on the rest of my tires. They came off very honest and genuine, I’ll always be a customer!

No longer a customer at this store, go elsewhere.

As a season ticket holder for the D-​Backs, the free oil change from Big O is always a nice little boost. That is, unless you make an appointment a week in advance and try to use it at this location: they told me they «ran out of ‘free’ oil» but could give me a «special» rate that just so happens to be the full cash price of a regular oil change. No referral to another location, no offer to honor the appointment by using what was on hand, and an upsell to boot… seriously??? Avoid!

When my truck was having a hard time turning over (starting), my mom became concerned that I’d be stranded somewhere. 35+ weeks pregnant and the summer heat = not a good combination. So when I was out visiting her on her side of town this past Saturday, she suggested we stop by Big O and have them test my battery, starter, and alternator.
I pulled up and she went inside and asked the guy at the counter if they could run the few tests. They guy said it would be about 20 minutes and asked what was happening. My mom then said, «Well its my daughter’s vehicle… she’s outside and she’ll be able to tell you better than I can.»
They walk out to the truck and the guy asks me what was going on. I explained to him how it was not turning over like it should. He told me to pull up to a bay door and someone would be out to have a look at it in a minute. I guess him seeing I was extremely pregnant, he didnt want me waiting. I pulled up to the bay door and a service guy walked out to the truck less than a minute later.
With 5 minutes, everything tested out fine. The tech said that something was possibly draining power away from my battery (robbing it from the starter). He made his suggestions to which I took them. I go inside and ask what I owed for the diagnostics. They told me, «Just a smile and for you to have a nice afternoon.»
After doing what the tech suggested, making sure the A/​C is in the off position (as opposed to leaving it in the auto position), I haven’t had any issues with starting my vehicle up. It starts up lickity split.
I tell you what, if I lived on that side on town, I’d make that Big O location my regular stop for any type of service needs. :)

This Big O Tire is fantastic, and the people there are professional and nice.
Here’s the story of why I ended up there, I recently had a leaking tire on a Saturday evening on the other side of the city, I ended up at a location that did not treat me very well (NOT this Big O tires). I think (cannot prove) that they «added» a brand new screw along the rim of the tire to make me have to purchase a tire, instead of just fixing the nail that was in the center of the tread for $ 20. Interesting how both were in the tire at the same location, not much imagination by shifty people I guess. They conveniently had only one left of their brand of tire I would require, and it was quite expensive; much more than a quick search on my phone for a matching replacement showed. Feeling that they were just ripping me off, I limped home on the donut spare at 50 mph, pissed off, you know how it goes.
So I ended up searching for another place and was specifically looking for a place that was open on Sunday. Big O Tires is local and had a few good reviews. Now they have one more.
After describing my situation, Paul at the front counter explained several tire options, what they had in stock and what they could order, there was no pressure to buy a specific brand and they gave me a good price and said about an hour. Well, they were very busy, people constantly coming in, so it took a little longer, but that is not a problem when you understand the situation and how professional they were about it. Gary and Roberto took care of my car, remounted the new tire and put the spare away as fast as they could. Gary even double checked the TPMS to ensure the low pressure indicator was working. Thanks guys.
Looks like I now have a place to go when I need to replace my tires when they are worn. That is how you build a business.

Great customer service and prices. The staff were courteous and willing to spend time to speak to me as a person versus just hurrying me along.
Very happy with the service and product.