Dropped in recently to return some Rollerblades I’d bought my wife for Christmas and see if there was another pair she would like better. The extent of the customer service was them directing us to the shelf where the skates are located but obviously the guy doing that knew nothing about the different brands or models and didn’t even want to help looking for sizes as he walked away and quickly went back to his conversation about the NFL playoffs with another employee. Also, because it’s Big 5 they have a very limited selection of styles and once my wife tried on a few we decided just to return that pair and look elsewhere. We ended up purchasing a new pair at Sports Authority instead.
Sandi O.
Tu valoración: 3 Phoenix, AZ
Customer service is less that steller. Had to chase someone down to get assistance with a pair of shoes. The floor associate made it clear via his facial expressions, that he didn’t want to be there, and he didn’t really care if he helped anyone or not.
Dana S.
Tu valoración: 4 Scottsdale, AZ
I am a fan of this place because of its prices. We had one sales associate who was worthless when it came time to help us, however we came across another guy who made up for it. My one complaint was how cramped this store is. Its packed with stuff and hard to manuver around. Again, the prices made up for any mis-haps along the shopping way and was pleased when my son’s soccer kleets were only 17 $, originally 32 $.
Andre E.
Tu valoración: 5 Phoenix, AZ
Big 5 gets five stars… because it is the only place in the valley that I have consistently found Fila shoes for a great price… enough said.
LINDA R.
Tu valoración: 4 Paradise Valley, AZ
Active Lifestyle? Ck it out! I always find deals on shoes for hiking, running, walking. Sales are great. When I ck similar products at other sport stores, Big 5 always seems to have better sales & discounts. Staff always available to help & assist. Returns and exchanges have been painless. I’ll be back as soon as I wear out my next runners :-)