Banner – University Medical Center Phoenix

First visit this morning. Clean as a whistle, staff was welcoming, check-​in was hassle free. Very IMPRESSIVE. THANK YOU.

My experience at Banner University Hospital was very bad. One month ago I spent 4 days in there and I will never use that hospital again. The nurse took 2 hours to find the time to take a 2^nd IV out of my hand that was hurting me, then (I can only assume the nurse was angry due to my 3 requests in the past 2 hours) she didn’t use care to take it out as caused me to scream an about jump off the bed twice. (Mary) My other complaint is about pain meds. My doctor said I was to be kept comfortable but the staff didn’t have time to inject pain meds into my IV or give me 2 pain pills when I needed them. I would ring my buzzer, someone would come in and tell me they would alert my nurse. When she got good and ready she took care of my pain. Usually it was at least a ½ hour and another ring on my buzzer to get action. So I felt like i had to beg for pain meds for the first 2 days after a serious surgery. The care was very poor. I finally started crying at some point and was crying so long and hard that I got their attention. The last day they took care of the pain and kept me comfortable.

I’ve worked in a hospital setting for
10 years and know now what it is like to be ‘on the other side of care. First of all, I had
A prior experience in their psych unit due to medicine complications impacting my neurological problem. This experience was due to medical complications not psych/​neurological issues so I was confused as
To why a psychiatrist was brought in to consult! That wasn’t the pressing issue that is prompting me to rate this IP experience. I am a
Psychologist with over 30 years experience in both clinical and managed care! I plan on filing a grievance with BCBS against the facility, the MD care and nursing care. I laid in my own urine for 23 hours after complaining to numerous staff in the Observation Unit and had to threaten to discharge myself AMA until the nurse warned against it saying the
Insurance company might not pay for the care to date so I waited and waited until the hospital specialist discharged me, still wet from the blankets and sheets I laid in for 23 hours! Horrible! Now I know why physician groups do not link themselves to facilities. I plan on moving this complaint forward to possibly JCAHO, Dept of Insurance and AZ DHS… Not sure if some of my previous admins in AZ DHS still work but will find out. How sad it is to still be treated as if we were still living in the 19^th century! This facility needs an unexpected visit from the JCAHO!

Had a family member visit the ER and have to say it is absolutely disgusting. They have everyone in this one room waiting for hours. It’s not sanitary and the staff is very rude. I will never ever recommend this hospital or ER to anyone. It is best to just stay away. If I can give this hospital zero stars I would.

I was here on Wednesday had a spinal tap back tonight with horrible Migraines the last two days I swear they took too big of a spinal fluid specimen .we will see the results if I ever get seen three hours later in the ED been crying the whole time I need to lie down!!!

After waiting several hours in a filthy waiting room receiving random stares from a rude security staff then I got to go back wit a group of ppl that just walked thru door 10 mins ago I got to deal wit a less than friendly staff but the P. A Vicky was very nice so was Cheri the xray tech… I would recommend that no one comes to this e r

Had surgery here two days ago. Staff is top notch. Nurses were excellent, it’s a rarity in Phoenix when people actually care about there jobs and do them well so you take notice when you see it. My nurse gabby was awesome can’t say enough good things about the staff. This is definitely one of the best hospitals in Phoenix.

From best to worst, had been here few times my self and other with family members, came in today and let me tell you worst experience I had ever had, the people on the ER don’t have any fucking idea what there doing, they running like chickens with no heads, right hand don’t talk to the left, for sure won’t be back or recommend this place to anyone, it’s a shame this hospital got this bad

Some people don’t realize what it is like behind the scenes in the hospital. I see people complaining about the empty ED waiting room and how they still have to wait hours to be seen. You may be sitting there with your broken hand or with an upset stomach or itchy because of an allergen. But what you don’t know is that behind doors physicians and nurses are in the middle of saving the lives of people who need priority care… people who will most likely die if not cared for first. 20 physicians and nurses could be working on that 2 year old who stopped breathing after being pulled out from underwater as she fights to live, or they could be caring for that family who were slammed into by a semi while hoping that the parents don’t die so their children won’t grow up as orphans. Some people may complain about how their physician is stuck up or how their nurse doesn’t give them enough attention. Sure those behaviors are not acceptable, but sometimes you need to be empathetic. You are not the only patient the physician has to care for. He/​she may have over 50 patients they’re responsible for that day. That nurse may be busy resuscitating that critical patient whose condition is tanking fast. It is not easy being responsible for so many people’s lives. My point is that Banner University Medical Center is a great hospital with amazing physicians and nurses who work hard to develop their skills and knowledge. The work that these health care providers and staff members do is all in the interest of providing excellent patient centered care. I would highly recommend this hospital to anyone deciding which Banner facility to go to.

Seriously the best hospital in the world! As someone who has a chronic illness and have been admitted to many hospitals. I never have been treated so Respectfully professionally and valuable! Nurses Liz Ashley and Erika are truly awesome people and know what they are doing. Praise to the medical assistants for all of their help. I could write forever but why? A great place to put your trust and care in! Thank you all so much! Charles Murphy!

It used to be a very quality hospital but the neighborhood’s changing from destitute to hipster, go in wearing a purple shirt and spiffy clothes you’ll get treated like a champ. going in the middle of the night in your pajamas like one of the locals they will practically throw you out of there… I’ve experienced both I’ve been a patient there for over 20 years.. It hasn’t become impossible since the remodel started… The remodel like the light rail was never intended for us locals… Be smart and press record on your phone before you put it in your pocket. Its a Dr lies the nursing staff will lock step behind them and it’ll be your only proof… And yes the rumors are true they do mistreat homeless people there, they’re remodeling is not good for their new image!

This doctor that’s a female will make you feel like you’re scum and I went in with a broken hand! Real emergency she has glasses pony tail and always wears a mask. So if you see this bi$&h run !!

I cannot speak highly enough of the doctors and healthcare providers at Banner. I was recently hospitalized and received excellent care from everyone. Everyone I came into contact with was extremely compassionate during a very difficult moment. After being admitted to the hospital the doctors and nurses did everything possible and in fact I often felt like I was their only patient even if they were extremely busy. I know they have to deal with so many patients daily and want to thank everyone, especially the team of nurses on the 8^th floor who took care of me. They were fantastic.
To contrast the experience as a patient, I am going to write a second review from the billing perspective which was terrible. But regarding the care received, I can’t say enough praise and am grateful for everything.

I started treating at the Concussion center after being referred by another medical professional. Dr. Erickson and his colleagues are incredible. They let you know that what you’re experiencing is normal. In a moment where most said rest a couple days you’ll be fine. They tested to see what was really going on. I would recommend this center to anyone that would listen.

Had THE WORST Emergency Room experience of my night last night at Banner Good Sam. I awoke at around 2am with a severe allergic reaction of welts all over my body specifically concentrated around my neck (I look like the Michelin Man) and was red like a lobster. Every person I came in contact with was incompetent from the intake lady who asked my race and «What are you?» upon checking me in (Nevermind what my race is I’m a HUMAN BEING having a severe allergic reaction and in dire need of medical treatment), to the second intake person who wrote in the wrong prescription name for medications I’m currently taking, to the nurse who told me it’s probably not the brand new medication I’ve been on since Friday which specifically indicates rash and swelling especially of the neck and face as a severe side effect, to the doctor who prescribed me Benadryl. Oh and the ER was empty and I still waited 2 hours to be seen by a doctor while in that condition. Then, upon checking out this lady launched a full, for lack of a better term, SHAKEDOWN, and demanded $ 988 on the spot even though I HAVE INSURANCE and asked if it could be paid in installments.
Worst. ER. Ever. Do not go here. Shame on them.

I had such a great experience at Good Sam, both with the delivery of my baby and the baby’s stay in their NICU. Everyone was so nice and kept me calm during the whole process of the birth. The facilities are very clean and the atmosphere is relaxing. The nurses were AWESOME, especially in the NICU. I never felt rushed and all of my questions were answered in a way that didn’t make me feel stupid. I never felt like my needs during the birth were a burden and my wishes were respected. The care my baby received in the NICU was excellent and I really appreciated that he had his own room and we were able to live there doing his stay.

I’ve been to Banner Good Sam twice. Once for emergency room visit, once for scheduled surgery and overnight stay. This is where my doctor wanted to give me my surgery — so I had no choice.
Emergency room was a long wait. In at 8am, didn’t leave until 5pm. Most of the time was waiting around for the 1 doctor that was assigned to the ER that day for my type of ailment. There were 2 that came in worse than me, so I get it,… but they should have had one more doc on call for times like that.
The surgery staff and overnight ward staff overall are 5-​star. They are attentive, stick to protocol, friendly and professional. They are the glue of the hospital.
Scheduled surgery went like clock-​work. After surgery I was so out of it and quite the jumpy sleeper. which made most of the nurses laugh with me– in a good way…
My only «complaint» about my stay was that my roommate by the window didn’t open the drape and I was in darkness the entire time. We missed a heck of a monsoon I’m told, but that’s not the hospital staff’s fault. We all have to be comfortable so I took one for the team of recoverers.
All in all, if you need a good, clean environment with a hard-​working staff, this place is worth considering.

Great place to have babies. I’ve had three kids here. After the remodel, it’s much better. The ladies are so nice and welcoming. The rooms are nice, too.
Word of advice. don’t go to the ER. Very long wait and the staff will try to get you into check in quickly, to be able to bill your insurance but will leave you waiting for hours.

I’m basing my review over some instances that I’ve had to go to their ER.
1. In VERY bad motorcycle accident where I broke my left leg, pelvis and dislocated my toe. Also had very deep road rash.
2. Two instances of painful kidney stones.
For # 1, I was transported via ambulence to the nearest hospital which meant by default, I HAD to go there as the accident happened on I-​10 tunnel. I found the staff to be very gruff (in general) and the surgeon was even worse. Do not recall his last name, but his first name was «Michael». He basically told me to «try harder» when I would try to get up and stand by my bed. I kept telling him I was dizzy and felt like I had to faint. Turns out, I lost a lot of blood during the accident and was needing a transfusion. After I get 2 bags of blood, I’m good to go again! My point being, these asshole doctors really do need to LISTEN to their patients! I also had a horrid night RN come in and was a little rough and bossy to check my vitals during my week stay. How are you gonna feel if someone pokes your damn arm in the middle of deep rest in the night? No «excuse me» or anything! I remedied that be asking the Charge Nurse to never send her my way again. I also had my shoes stolen from my room. Not cool.
As for #2, I had to wait a LONG time to even be examined. I was literally in so much pain that I couldn’t even sit down. For those of you who don’t know how kidney stones feel, just imagine a damned cactus being shoved up your urethra. I’m not kidding. I was there pacing back and forth without any help. After pacing around and begging for something to kill the pain, the RN gave me something and had me pee through what looked like a vegetable strainer. Ughhhh.

This is a great hospital for solving complex medical problems but security is a problem.
My friend’s iPad was stolen while she was sleeping in the middle of the night.
An iPad is a reasonable thing to bring to the hospital to pass the time. It’s not like she brought a diamond ring and left it lying around.