Banner Health System

Went in to the ER and was charged for blood work & ursine screen for more than $ 350.00 when such tests were not done. After making a formal complaint, I have been jerked around for 3 months. Every time I call to speak to the same person, Tonnie, she assures me she is looking into the issue, but the hospital is doing nothing. DO NOT GO TO BANNER HEALTH! You will be charged for services not performed and unnecessary tests.
I would give them 0 stars if it were an option.

Not bad medical care — but completely incompetent billing group. We had well maxed our deductible with heart surgery last Wednesday in a Banner Hospital. My wife was to have follow up tests at their sleep center. They called the day before the test and said her part was $ 2500 — based on insurance company information from almost two weeks ago. The lady listened to what had transpired over that time, with a CT Scan and Surgery (and knew we had more than maxed out deductible and out of pocket) and said she would note the account and nothing would be due for the test. We had paid banner over $ 1800 for those two procedures in advance as «our part» — and the other $ 700 (to get to their $ 2500) were other pending claims that had not processed — but Banner had charged us our part on those as well.
My wife goes for the test tonight and they will not do it unless we pay the $ 2500. The poor guy working there has no one to contact as billing is closed. He is currently trying to reach someone who can help — I doubt that will happen.
Banner DOES NOT CARE about the patient or their family — they only care about the $$$$ — and its Ok to charge the patient an extra $ 2500 because «they can».
We will NEVER use or recommend any Banner facility EVER !