AutoZone

We took our Battery in today to be tested, the guy told us it was at 17% and he would charge it for 1.5 hours then we can pick it up. I called and was told the battery was good and we could pick it up. My Husband went to pick up the battery and was told the battery was bad and leaking. My Husband said that it was not leaking when we brought it in. The Manager came out and was no help at all. They have the worst customer service ever. Will never go to the Auto Zone again. Now we have to go somewhere else to buy a new battery because they over charged ours and ruined it.

I’ve been here twice and have gotten terrible service both times. I don’t understand how some of the employees even have jobs, let alone at an auto store. They know nothing about automobiles. I will walk around the store, no one there to help. I wait at the front for help and get ignored for a while.
About a week or 2 ago, I went in to buy transmission fluid. I asked where I could find it. They just pointed. I actually had to ask them to show me instead of just pointing. Come on now, what kind of customer service is that? Pointing doesn’t tell me anything.
Today I went in to buy a few things. I found the other items I was looking for, but I mostly was there to buy a box of multiple fuses. I wanted the employee to look up what box of multiple fuses I should buy for my vehicle. She looked in the computer and asked what I needed them for. I told her multiple things, so I need multiple fuses. She told me to hold on so she could ask someone else. Really? You have a computer giving you this info right in front of you.
Some other lady comes to help me. She wants to go out and look at my fuses. Yeah, ok, I guess that works. So, we go out. She tells me I have no cover for my fuse box, so I will need a book. Yeah, thanks, I have one. She tells me I am missing TONS of fuses. We go back in, she hands me a box of fuses, plus tells me I will need to buy a separate set of fuses that aren’t included in this multipack set. Awesome, thanks for your help.
I get home, change clothes, get down there and start looking at my fuses. First: there is no cover for where my fuses are. There isn’t supposed to be. 2^nd: I don’t need the book, the fuses are listed right there. 3^rd: I’m missing 2 fuses. Not a bunch like she claimed. 4^th: The 2^nd thing of fuses she said I needed, are not needed and don’t go anywhere. WTF?
Also, she saw that I had no stereo. She laughed at me thinking I was installing one myself. Um, RUDE. Just because she thinks she knows so much about vehicles, which she clearly DOES NOT, doesn’t mean I don’t know about electronics and car stereos. Which, I don’t, but she doesn’t know this. My friend was installing it for me. But to laugh at me and question me. Really?
The people who work here know nothing about vehicles. I wouldn’t trust them as far as I could throw them to sell me the right things needed for a vehicle or to ever diagnose any kind of issues with a vehicle. They are rude, not very helpful, and have no knowledge of their jobs. Sad.