Auto Zone

Did not have a good experience. Came in with an almost dead battery, which my non mechanic friend jumped for me. Person from store brought out the charger and because they had challenges clamping it to my battery, said, «I can’t get it on.» He proceeded to go inside and I was completely ignored. No one else offered to help and so I waited an hour for AAA to come and, it’s a miracle, clamped their cables on and I was off to Sears. Also, they said, «We can sell you a battery but can’t put it in for you.»

So I had my vehicle towed to this Auto Zone (2 blocks from my house) because they said they would be able to help me get the old battery out & new one in. The cables & terminals were corroded beyond belief, and I couldn’t get the battery out myself. It was a nightmare.
They did let me know right away over the phone that it was just a courtesy, and it might take a little bit of time if they got busy w/​customers. I was totally fine with it, just psyched that someone was going to do it for me.
The sales manager Isidro was the guy who actually did all the labor from start to finish. He ended up having to cut off the terminals & replace them-​cool, now I have new ones, installed! He also sprayed EVERYTHING down with battery corrosion cleaner, and he thoroughly cleaned off the tips of my cables. Brand new terminals installed, new battery installed, all free. I only had to purchase the parts. How does it get better than that!??
I was blown away at everything they did to accommodate my car-​idiotness. I offered him a tip (because I was astonished he went SO far out of his way) and he graciously refused it too. Not very often that I come across excellent customer service out here in west Phoenix… today was an exception!