Atlantic Relocation Systems

Our interstate move with Atlantic Relocation Systems from our house in California to storage units in Arizona in April was paid by our employer relocation benefits program. Atlantic Relocation Systems was quite skilled and it was smooth. The items were securely packaged, packed, and handled with expert care. The truck arrived to unload at the storage units as expected. Similarly, the items were reloaded into storage units in a careful manner. We later hired Atlantic Relocation Systems again for our local move from the storage units to our new house close by. We paid for this leg of our move, and the pricing seemed reasonable. That crew was careful with our items too. It’s been about six weeks, and we’ve unpacked mostly; and we see nothing missing and nothing broken.

Should be named the SNAKES In The Grass relocation services…
Our experience starts in January of 2014 and we spoke with Dave, the VP of the Phoenix office. We were given a sight unseen quote of $ 3600 to move from Phoenix to Chicago. We went with other movers, but told Dave we’d reach out when we moved again and he told us that he’ would take care of us’. We stayed true to OUR word, and called him to handle our move back to Phoenix in February 2015. Taking care of us means something different to Dave than it does to us… keep reading– this gets ‘BETTER’.NOT.
They sent a condescending and rude minion out to do a walk through of our apartment in Chicago, and she came up with a quote of 3600, the EXACT quote from 13 months earlier… SERIOUSLY??? She Also informed us that we will need a shuttle to pick up our load, because a «big rig» cannot get down the street (I.E.add an additional $ 450)… Um hello? We LIVED There, AND saw «big rigs» deliver and pick up from the loading zone DAILY. Not to mention the apartment community staff confirmed that «big rigs» come down the street all the time. FIRST red flag!!!
We had SIGNIFICANTLY downsized throughout the year and moved back to Phoenix with MUCH LESS than we left Phoenix in January 2014, yet received the SAME EXACT quote 13 months later. Mind you, this is our FIFTH cross country move between Chicago and Phoenix, so we are not new to this. We know how to pack, what it takes to get the job done, and what to expect.
The day of the move, a team showed up early with NO WARNING– and a half hour later, another team showed up. They were both given the job. Red flag #2!!!
The moving team worked hard and efficiently — no complaints about the muscle men.
A few days later, my husband received an email with the weight and the price. Wouldn’t you know it– the price was $ 3602 and some odd cents, and they ‘weighed’ the load as 4600 pounds. 4600 pounds? I want to know who STOOD on the scale? We moved 13 months later, with MUCH LESS items, yet the weight was MORE? Please explain to me how THAT happens?
We arrived to Phoenix to look for our new home and found it one day prior to delivery of our things, so we had to obtain a storage unit. We gave the truck driver’s wife the storage facility’s address for delivery. MINUTES later, I received a call from Brenda (who Had been nice and helpful ¾ of the way through this Scamfest) asking me for the address. I did not have it readily in hand but told her that the driver did. I assumed she would speak to the driver — BAD ASSUMPTION.
Brenda also said we would need a shuttle for delivery. here we go again with the shuttle scam. We had been told by the storage manager, and saw for our selves, that there was PLENTY of room for the «big rig» delivery, and again, the employees there said «big rigs» come through all the time — the place is huge. Another shameless attempt at the shuttle add-on.UNREAL.
The driver’s wife called to schedule the delivery time, and informs us that the final bill is $ 3685 and some odd cents. An additional 83 dollars, where did that come from?
After being jacked around my husband got stern (but did NOT yell), and the wife hung up the phone quickly. Again, here comes ‘Big Bad Brenda’ from the Phoenix office. And Here’s where the remaining ¼ where Brenda gets attitude Plus. Since When is being rude to a customer a good idea? We NEVER lost our cool with any of the moving team –NEVER– and yet she came across with MAJOR attitude. Seriously, Brenda. She NOW tells us there is an additional charge, for delivering to a storage unit… WTF?
Oh…THIS will make you laugh… while still in Chicago, we asked Brenda about storage and delivery costs, in the event we did not find out home in time. We were told it would cost $ 1600 for 30 days. We got our 10X15 storage unit for $ 79 for 30 days, and the storage facility employee told us that national moving companies rent units there to store loads that aren’t ready for delivery. So what that tells me: there’s a MASSIVE mark up (in other words, ‘a bend over and take it’ charge) for storage. Unless Atlantic has a Gold Plated warehouse, who would pay that???
Here’s the interesting twist in this story. We hired local movers to deliver our things from storage to our home. The company owner has been in the business for 30 plus years and told me, and I quote: «This is a SMALL load, and there’s NO WAY that it weighs More than 3200 – 3500 pounds». While he did not weigh it, I believe he knows what he is talking about. Heck, I know without a doubt our move DID NOT weigh 4600 pounds, and I have paperwork from previous moves; with documented weights of LESS than 3500 pounds. AND we moved LESS items than each previous move. GO FIGURE.
Take a moment and think about what I wrote about our experience. Think about the IDENTICAL prices, 13 months apart.
So IF you have money to WASTE, you will not be disappointed with Atlantic/​Atlas!

DO NOT USE THIS COMPANY!
I used Atlantic Relocation Systems (an agent of Atlas Van Lines) to move from Phoenix to Austin. It was a horrible experience. And from what I see here on Unilocal,I am not the only person to have issues with this company.
To make a long story short, here are the issues I had with this company.
1. They were able to change our agreement at will when it was in their best interest, regardless of the inconveniences it caused me. For example, they changed pick-​up and drop-​off dates/​windows because they had overbooked. This left me in a difficult position because the dates of my leases were set in stone.
2. They indicated that I would need to pay an additional fee one day prior to the drop-​off date because they felt the delivery truck was too large for the complex I was moving into. They had my new address for over a month and waited to tell me a day before the drop-​off that I need to find an additional money.
3. Three of my large furniture pieces were damaged. They hired a refurbishment company to repair the items. When they could not repair some of the damage they offered us a check for a small fraction of what was still damaged. When I tried to dispute the offer, no one returned my emails or calls.
DO NOT USE THIS COMPANY!

Atlantic Relocation was wonderful. Nothing broken. Nothing Lost. We were well informed throughout the entire move. Thank you Atlantic.

We recently moved from Carefree, AZ to Stockton, CA. Before moving day, it was difficult to get a ‘binding’ estimate from them. Instead, they wanted to give a ‘non-​binding’ estimate; that way, they could add significant charges over-​and-​above their original estimate. I refused to allow the move unless we got the ‘binding’ estimate, which we eventually got.
On moving day, the crew was great. We had no issues with them. We filled an entire 53′ trailer… and more. The driver told us «another crew will deliver the overflow load next week.» That was more than three weeks ago, and we still don’t have our 2,000 pounds of overflow possessions. They’ve been sitting in a 100+ degree warehouse in Phoenix, waiting for a driver to pick-​up/​deliver. I’ll spare you the details of what’s missing, but suffice it to say that the delay has caused us many inconveniences.
Because of the ‘binding’ estimate, they only got paid for what they (under)estimated. They already received 95% of their payment so, understandably, they don’t care about delivering our stuff; it will cost them money. No driver wants to pick up and deliver our stuff; we’re now just an inconvenience.
A few days ago, I pressed our contact person for an update… no reply. Our stuff is being held hostage in Phoenix until someday someone decides it’s important enough to do the right thing. I told them that I wanted a delivery date or I’d take to social media because it’s the only bargaining chip I have unless/​until we go legal… no reply.
Atlantic Relocation Systems is affiliated with Atlas Moving. If you’re planning a move, be sure to ask all the right questions and get all the guarantees up-​front. I hope our misfortune saves you some headaches.

Movers Beware– Before you use this company– read this! We used this company because the salesperson said they were the best and that they had no complaints. They didn’t have any complaints when I checked. When the packers showed up, and the truck, everyone was great. I even went out and bought everyone lunch so they could eat because otherwise they were not going to take a break during packing or loading.
From AZ to CO the truck had just over a week before we could move into our house so they said they went straight to the casino in New Mexico.
When we moved in our new house — the driver gave us two options — 1) check off the boxes to make sure you receive everything, or 2) have them place the furniture where you want it in the house. If you pick option # 1 they «dump» the furniture wherever and you place it later after they leave. At least that’s what I was told when the truck arrived to our new house in CO.
As I was unpacking, I found items missing — a Kitchen Aid 6 quart mixer, and a brand new Vita Mix in the box my mom had purchased for us as a gift. We left it in the box for them to pack, thinking it would be easier for them to pack. Also missing was a $ 650 leather purse, removed from a container and taken out of its dust cover. It had only been used a few times so it still looked brand new. Another purse had been put into the dust cover in its place. There were also quite a few damaged pieces. We purchased FULL coverage so I was under the impression everything would be covered. WRONG! I was told, since we did not check off all the boxes as we moved in, there was no proof the missing items were on the truck. We had the whole truck, now could they NOT be on the truck? Unless of course they never made it on or came off between AZ & CO? So I could take a settlement that would pay for one of the items (what it would cost to go to mediation) or we could go to mediation. Well, the packers packed them, the movers put them on the truck, so what happened to them? Or did the packers pack them, or did the movers put them on the truck? That’s the question.
No, I was not at home the whole time — I left for lunch & dinner a couple of times, for the movers & packers! I could not watch both packers all the time because they were in different parts of the house. But why would I, I didn’t suspect them. All I know is all of my cupboards were bare when I left, except for the kitchen drawer they missed, which the driver had to pack.
The damaged items were all fixed, except for an electric frame — which was working and displaying when they packed it. We were told that electric items get tossed around during shipment and therefore are not covered. So now we have a $ 150 electric frame that no longer works and they will not cover, even though we purchased full coverage.
Warning — have someone watching the whole time while items are being packed & loaded. Have extra people when the truck is being unloaded. One with the truck to direct (where my husband was required by the driver to be), one in the house to «place the furniture», and two extras to «check off» all the boxes so that you know whether or not everything was received.
Even then you will not know if items were or were not put on the truck that were supposed to be packed and put onto the truck, like my mixer and Vitamix. I didn’t bring them, I have the receipt and warranty registration for the Vitamix and we have pictures, but I was told that did not count.
Consumer Beware because the great customer service I was promised is non-​existent.

awful! this company looses your items and doesnt seem to care. absolute worst experience. do not hire!!!

Charged me for items not completed… I have been fighting the charge for nearly 2 months. Do not use this company! They over-​promise and under-​deliver!