Arizona Sinus Center A Division of Valley ENT

Dr. Ryan Rehl and Dr. Tim Haegen are the experts when it comes to sinus care. As two of only 4 rhinologists in AZ, they are ENT physicians who have an additional fellowship in sinus treatment/​care. This makes them the sinus specialists among the ENTs. As an endodontist who has seen several of their patients, they understand the potential dental sources of chronic sinusitis, and do not overlook that in the care of their patients. They have reached out to our specialty to improve the care for their patients and in turn have been a great resource for our patients.
In an effort to better understand diagnosis and treatment of sinus issues, I have visited their office and seen the quality of care they provide to their patients. They use specialized endoscopes to visualize the sinuses as well as low dose, in office, CT scanning to make diagnosis and treatment more convenient and efficient. They are professional in every way, and focused on quality patient care.
I have sent my family for treatment there and recommend my patients with sinus issues to see Dr. Rehl and Dr. Haegen.

Dr. Haegen and his staff are wonderful, I travel from North Scottsdale to his office so you know they’re worth the trip :-) I had a pituitary tumor removed by Barrow Neuro and Dr. Haegen did the follow-​up. I always had some sort of sinus issue and after the pit surgery it may be a bit worse. Dr. Haegen has an extremely good «chairside» manner and is more than happy to explain and discuss everything with you in great detail.

Avoid this place.
— slow and unhelpful office staff
— lack of transparency in pricing
— they bill you for services hardly rendered
— slow and ridiculous billing system
If you are a self pay, CA$H patient, avoid this place.
Based on Unilocal reviews I gave this place a try. Big mistake. Over the phone I could already tell something was wrong. It took 3 weeks to get an appointment, they offered no details on the price of an office visit or procedures.
This office requires a $ 150 deposit for self pay patients in order to be seen by the Dr.
I arrived on time and with all my patient forms completed. The Dr. «assistant» walked me into a room and asked me to repeat what I already wrote on my patient forms (redundant) and walked out.
Dr. Hagen walked in, we spoke about my visit to the office and I repeated my issues to him (redundant) complete with 3 pages of photos and diagrams. He performed the standard open your mouth and say «ah» with a tongue depressor, and quickly looked in each ear with a standard ear otoscope. He then used a rigid endoscope (flashlight and camera for the shallow part of the nose), initially it wasn’t working but another assistant came in and replaced a part. He quickly looked in each nostril and found nothing he could assist me with. Not a full and complete endoscopy by any means.
Dr, Hagen has a good beside manner and he is honest. He told me upfront he couldn’t help me and referred me to 2 other surgeons. Fair enough.
We both agreed I wouldn’t benefit from his care since his office does not perform a Septorhinoplasty, this could have been made clear on the website.
I felt like I struck out trying to get help. I came in as informed as I possibly could have on my own, having watched myriads of surgeries, symptoms and studying nasal/​facial anatomy in order to have an intelligent conversation with the Dr.
I was back to managing my problem rather than solving it.
The office visit was concluded and I asked for my bill and a receipt of payment. Office staff was unresponsive saying the Dr. had not «closed out» my chart for the office visit. I asked if I could wait and get the final bill before I leave. They said you can wait.
I returned several times within an hour to ask staff about my bill and yet it wasn’t closed out yet. I asked if I could have my bill emailed to me, and the staff said maybe!!!
This Arizona Sinus Center (ASC) office billing is handled by Stephanie and submitted to the parent company «Valley ENT» for collection. This arrangement is not helpful, promotes miscommunication and since the office staff is slow and unhelpful any request takes days.
I called the parent company, Valley ENT, today for my bill and was shocked to hear I was charged $ 388 for an office visit and an endoscopy!
Valley ENT said the ASC office had not applied the self pay (CA$H patient) discount to my bill. Valley ENT said it would take 3 days to get a response from the ASC office before the bill could get adjusted.
I’ll update my review upon getting a response which at this rate is next week. I no longer wish to receive care from ASC and would not recommend this location.
** Help yourself **
1. Gargle with Listerine ($ 6, Original, 1.5 L)
(tilt your head back and side to side, and spit it out)
2. Brush/​Floss your teeth ($ 3, non fluoride tooth paste is available)
3. SinuPulse Elite Advanced Nasal Sinus Irrigation System ($ 80, Best)
or NeliMed Sinus Rinse Kit ($ 10.50, Affordable)
Nasal Irrigation is safe, help cilia, flush out irritants, mucous, and act as a mild decongestant.
4. TheraBreath ($ 8, 16 oz.) Oral Rinse
(This oxygenating rinse reduces or eliminates halitosis and tonsil stones)
For $ 28 + tax you can, possibly, help yourself.
«Keep on asking, and you will receive what you ask for. Keep on seeking, and you will find. Keep on knocking, and the door will be opened to you.» — Matthew 7:7

Just like Taylor, I just had the same experience when trying to make an appointment with this office. I was asked about my insurance before my question of whether or not they are accepting new patients was even answered. I was told November is the earliest new patient appointment and when I said I would like to move forward, the female I was speaking with, I think she said her name was Mary but she said it so quickly I can’t be certain, placed me on hold. After 5 and a half minutes, I hung up. Poor potential patient experience! I am calling for help, not to have my time wasted. As an individual who works 60 hours a week, I don’t have time to sit on hold, especially when you are only taking appointment calls between 8:30am and 4:30pm. If she had come back on the line to provide an update, it may have evoked a better response but when you are forced to call for an appointment and cannot make an appointment online, the staff needs to be more on top of their game.

Disclaimer: I have not seen a doctor from Arizona Sinus. This review is regarding the experience I had with the receptionist. When I called Arizona Sinus I was asked if my healthcare covered my planned visit. I am only 22 so dealing with healthcare is relatively new to me so I didn’t know the specifics of my coverage. She made me call
My provider to ask, which I am pretty sure is her job. Once I received the information I called her back. She was very impersonal and short with me, constantly telling me to slow down when giving her my information. I ended up finding a family friend who could see me earlier so I cannot write on behalf of the doctors but I was very displeased with the over the phone service.

Had turbinate reduction by Dr Rehl. Fantastic doctor, staff and location. Steph handled al my surgery coordination and got me where I needed. Highly recommended!

Had septoplasty & turbinate reduction performed by Dr. Haegen. Outstanding overall experience, including the surgery itself, recuperation & followup. I can now breathe better than at any point in my life, and it’s amazing! If you have breathing issues, I strongly recommend you visit ASC and get it checked out. It can change your life!

well i like this place all ready. let me explain i didnt go there but the person that anwered the phone was very helpful. and they referrred me to the right place. how nice not just about money. i will tell my friend that does have sinus issues to go here.

The experience and knowledge of Dr. Timothy Haegan has nearly silenced the Carynx blasts of my mighty nose, helped tame the the fungus and bacteria acts in my Turbinate Circus, reduced the surge in my river of Anterior Flow. When I stay on my regimen I travel the west with joy and comfort, able to again smell pines, roses, rivers and food.