Ace Hardware

I enjoyed shopping here because everyone knew what they were doing and could help you with anything. Now its like Home Depot! The customer knows more than the employee. I’ve shopped here several times too many. I’m done!

The only positive thing I can say about this store is that it’s within walking distance from my house, and I’ve been able to find several things I’ve needed over the years in a pinch when I haven’t felt like making the trek to Home Depot. The real problem with this place is the front-​end service, or lack thereof. The people I’ve encountered out on the sales floor and in the manned departments (keys, paint, etc.) have usually been very helpful, but it’s the checking out part that sucks big time. Either there is a huge line, or unfriendly cashiers who act like it’s a chore to ring me up because I don’t pay with cash. Hey — it’s 2015, and it’s not my fault your POS system is ancient and doesn’t have a PIN pad… or that store policy requires my signature for a $ 2 charge. Oh, and don’t just assume I don’t need a bag for my purchase — I walked there and have other stops to make. I hate to say it, but when a self-​checkout machine is a more attractive option than dealing with slow, attitude-​y checkout girls, it’s time to find another hardware store.

Everything you might want in customer service is not here. Need tubing cut or the spray paint gate opened — plan a picnic.

This place is such a joke! I have lived in this neighborhood my entire life and choose to go out of my way to the Tatum and Thunderbird Ace just avoid this place.
That being said I was in a pinch and had to go in and give it another go. The place was not busy, several workers saw me walk in, did not greet me, and as I stood at the paint counter for several minutes another employee passed me, but did not ask if I needed help. I had to hunt someone down and when I did get an employee he was rudely told to go do something else so that this older women could help me instead. Had she been more knowledgeable in paint or ran that part of the store that would be fine, but she did not seem to be very helpful at all. As she stood there with her coffee mug from home swallowing loudly, she proceeded to tell me that she could not provide the paint I needed (which was originally bought at another Ace location) because they had the «old base.» I am not a paint expert, so I questioned her as to whether it would be a visible difference if I used her «new base.» She walked away, kept talking to me, as she checked the paints to make sure she didn’t have that base, and then came back and kept yelling at me as if she was half way down the aisle. I am in customer service, you do not yell as you are walking away from a customer to confirm something, you simply state «let me check and make sure.» So annoyed that this women is now talking very loudly to me about her lack of being able to provide me with matching paint, she offers to make the paint with the «new base» and I can see if it matches. I asked her why would I want her to make me paint that I can’t potentially use, but still have to pay for. After several minutes of going back and forth I finally just tell her if you can’t do this for me just tell me so I can somewhere that can. She continues to talk and try to circle around the fact that she just can’t do it and I leave mid conversation because, like I said, I was on some what of a time delay.
Fast forward, I run to the original Ace, tell them the story while they make the correct paint for me, and they explain how simple it was for her to just select on the computer what base I had used to modify the color.
Needless to say, I will always drive 25 minutes out of my way to go to Artie’s Ace instead of this one.
Get it together guys, I am obviously not the first or the last person to post a horrible review. Management needs to take action, unless they are part of the problem too.

This is the worst place to go if you need help with anything, the staff is always too busy doing nothing and the cashiers always have an attitude and if you are not white you are screwed they will ignore you I will never go back to this shit hole of a store, Helpful place they got to be f#&@¥n kidding

I have shopped at this Ace location a number of times. The staff that work in aisles are terrific. They are kind, friendly, and exceptionally helpful. Then when it is time to check out the staff working there are arrogant, impolite, and kind of rude. Call me old fashioned, but I believe that I should be thanked for spending my money at any business. They apparently do not believe in that at this location as they never say thank you. I will limit my visits to this location to a minimal number from now on. There are many hardware stores in the area who do appreciate my business that I will patronize.

Traditional, small neighborhood hardware store. Friendly staff and quick customer service. I prefer coming here instead of the bigger stores because I can actually find staff to answer my questions.

I usually get treated like I’m incompetent at stores like these, but not at this one! The customer service at this location is wonderful! They helped me find exactly what I needed and guided me around the store introducing to me to each person in their department that could help with my project. I sincerely appreciate being treated with so much respect. It was like they cared about my project’s success as much as I did!
Thank you so much for the experience you provided me. I wish I could give you 10 stars!
I will be rating you on Unilocal,google and any other source I can find!

I am a strong handyman and this is my favorite hardware store ever. They really have everything. One aisle of just fine hardware.

This store is a decent store. The staff is helpful. One of the cashiers had a funny nature about her. A little sarcasm thrown in, but she was cool and helpful. Prices were pretty good there as well. I’m sure I’ll make return trips there eventually for work.

DO NOT GET KEYS MADE HERE!
I am so annoyed with this Ace. I moved into a new place and needed to get keys made. The cashier paged someone and after waiting about 15 minutes I headed toward the exit, then he finally arrived. I had 5 keys made, 2 didn’t fit. Went back to have the 2 fixed, 1 still didn’t work. Ugh!
Fast forward a year later and keep in mind my deteriorating memory, I once again had to get keys made and returned to this location. I got 5 made, 2 didn’t work (sound familiar). When I went back to get the keys fixed the woman who helped me told me it is not usually the fault of the people cutting the keys, but the calibration of the machine. She assured me the machine was just calibrated so we should have no issues.
And guess what? One of the keys STILL doesn’t fit.

Turning the closet into a safe place!
I love this small little hardware store and they usually have what I need. The only reason they don’t get 5 stars is that usually the help is too busy gabbing with someone that they don’t realize there are several people standing around waiting to ask them a question. I’ve waited patiently several times now, only to give up and go find what I need on my own.

Great Hardware store!

So now I know my worth to Ace.
I have always used this store as a super convenient Hardware store…, NEVER AGAIN!!! I was returning air condition filters for a different size … Simple right— WRONG. This exchange was not in their policy so they could not do it. Sometimes a business manager needs to look past a store policy to retain a great client. The filters probably cost them 2 bucks: compared to the hundreds of dollars that I have spent and the hundreds that I would have spent in the future… I am glad to know that your appreciation of local clients is not worth 2 bucks… ACE I am disappointed in you.

I write very few bad reviews but this is one I can’t get out of my mind. I just moved in 2 miles away and was glad that there was a quick, small hardware store near by that i could use. I am military and typically ask for a discount as it is pretty much industry standard at hardware stores. I am never upset when a company does not offer one but this time was different. The cashier responded with a «Why would we offer you a discount? I don’t get a discount because I am a woman.» I don’t hate ACE exactly what you need for a quick home repair and others were very nice inside. I was just so taken back by someone saying something so rude I could not possibly recommend them or do business with them again.

We’ve lived close to this Ace Hardware for 6+ years & bc there’s no Home Depot close by, we run in here for odds & ends quite often.
This is a nice store, they’ve got a good (not great) selection & the guys who work here are usually helpful. HOWEVER, the girls at the registers are NEVER friendly & they lack the common sense to say «thank you» after taking your money, This has been a consistent theme over the years. We try to go to the True Value at 16^th St & Bethany Home when we can. True Value usually has lower prices too.
The clincher for me personally was when I bought several things (incl some firewood) at the front register & right after walking out a manager came up to my car asking if I had paid for the firewood. This manager walked right past the girl at the register, who I had just paid, to get to me! She apologized, but I was really offended & annoyed that she didn’t think to stop & ask the cashier if I had paid.
Don’t expect exceptional service & you won’t be disappointed.

It’s on a power corner featuring a cool divey bar (Pomeroys) a nice deli (Scott’s Generations) a Bashas, a Starbux, Buffalo Exchange, the best damn bagels in town (Karsh’s) and a few other things. So hey, all that and you can get hardware, too!
Try not to drink before getting hardware. You might get the wrong stuff.
Lots of bargain hunters put down Ace and think their prices are exorbitant compared to Home Depot and Lowes. And yes, their prices are usually higher for the same items. But in my case, I would rather pay a bit more more per-​unit for wood screws than park a block away from the front door of HD, walk another block once inside, struggle to find exactly what I am after, be forced to buy twice the quantity that I need when I do find it, and then wait in line to check out. If I were still seriously doing home improvement (like drywalling a whole basement or putting up new rain gutters) I would still favor the big DIY chains. As a townhome dweller (rented at that) I choose to buy my cuphooks and cornbrooms at Ace.
Also, they seem to hire attractive and exceedingly nice people here. I probably shouldn’t say anything. Whoops. I just did.

This store has a good stock of the stuff you need in a hardware store and is in a good location. The attitude of the store could be better though. Who you have helping you find what you need really makes a difference. There is woman, I believe named Elaine, who really knows her stuff and I will always work with her. Otherwise, the service can be so so attitude wise. It’s just not my favorite place to shop. Maybe part of it is at closing time, they are ready to close and get you out of there, especially the manager (owner?). This store is better than it used to be when they used to have one particularly nasty employee but it still has a way to go.

Normally this store is pretty dam good… but tonight… WTF?
Normally the staff fall over eachother to assist and they know what they’re talking about. Good stuff.!!
Normally… but. tonght while buying caulk. I asked the wrong person for assistance. I’m not sure if I caught her off guard with my stupid question «Could you please help me with some flexible spackle or caulking» or if it was just a bad night for her… WOW… lady… get out of customer service. SOON!
I’ll still go back here as normally they have most everything here… and its not a big ordeal like the homedepot thing, and 99% of the time the staff is really really great!

The best help I’ve ever had in a Hardware store!
This place is SWARMING with staff willing to help you. All of them wear goofy red Hawaiian shirts so you clearly know who is there for your benefit. The place is medium sized but they always seem to have two registers open, basically insuring that you are in and out in a very speedy manner.
I don’t know why you would shop anywhere else … nothing against Home Depot but I’m done with you. Service is king!