Artifaqt

I was looking for unique switch plates and I found them at Artifaqt. They make decorative switch plates, fine wood serving boards, wine stoppers, talismans and paper towel holders. Their products are lovely, but BEWARE their customer service! I ordered several switch plates, but when the color in their online photos turned out not to be the color of the actual items, I contacted them immediately about an exchange. I emailed twice, no answer. I phoned twice, no answer. Emailed more. Finally heard from the owner, and arranged to return the items. More emails, no response. I returned the items insured and tracked them. I have been waiting three weeks since tracking said they were received, and I have emailed 3 times asking for my refund. I finally had to file a claim with my credit card company in hopes of getting my refund. Do not order anything from this company unless you don’t mind throwing your money away.