The UPS Store

Everytime I have been there they have been very efficient and polite. I have no reason to go anywhere else for my shipping needs.

My Mother always used this UPS center to mail homemade cookies to my brother and family members. The owner, Devina Goswami, always helped her during the busy hoilday season in December. My Mother has since passed away, but I had to let the owner know how much my Mother appreciated her help. Many times during the Christmas holidays, this center is very busy since it is easy to get to and next to a HEB. There is plenty of parking. Mrs. Goswami is always polite and pleasant, even when the line is long. I use this center and would refer any co-​workers or family members to experience truly excellant customer service. You will feel welcomed each time.
(Shirley’s daugher)

I was told I would be charged $ 18 for my package to be delivered the cheapest way possible. When I got to the store they tried to charge me $ 26. It’s a box the size of a football that weighs less than 5 pounds. $ 26 for a slow delivery? Are you kidding me! Ridiculous!

It was the first time I’ve been in this ups store. Devina was so very helpful. She was there by herself the time I went in, I needed help with getting paperwork off my phone to be shipped with my package. She was so pacient even when quite a few customers came in. She got them in and out along with helping me. She is a great multi tasker, very knowledgeable and very sweet. She is a great asset to this store. Thanks Devina!

I needed a notary and found this place on Unilocal.The past reviews were not so great, so I was a little nervous about the service I was going to receive. It may have the power of past bad reviews (I don’t know), but the service was excellent. As stated earlier I was there for their notary service, and my document needed two witnesses. The UPS manger came from the back and said she would be one, and when a regular customer entered she asked him to assist. The customer did assist, so I did not have to call someone there or leave and come back. I was impressed with the assistance the UPS manger offered, and the fact that she saved me time was greatly appreciated. So if this was the new attitude of the Pflugerville UPS Store location please give them another chance, looks like they have turned over a new leaf.

This business and the employees have always been friendly and professional when I have gone in over the last 4 years. I recently went to The Parcel Post Mail Center on Dessau by WalMart because it was closer and they were so rude and unprofessional that I will now always drive further to The UPS store for my business.

I have been a customer of this UPS store and keep coming back because of the great service and support I get every time I need help. The owner Devina is fantastic and always goes above and beyond to make sure the job gets done!

RUDE!!! Don’t bother, it’s worth the drive to try the Wells Branch Store, which is what I will be doing next time.
I love UPS and their friendly service, clearly that woman has not completed a corporate training program or just doesn’t care.

If you have a problem with your shipment, they would have no clue and will not offer any help or any explenation at all. The owner have no explanation and will not care to even offer to check on a backage I have sent and it has 18 days to the virgin island and never got there. The minumum can offer the carrier name so I can call them and check on my item, I am not sure if they have sent it or not? She said I was never purchased a traking number, this is the first time I have ever heard of such a thing. I know for a fact the traking number always available without any cost, believe me I would have purchased it if they would have told me so, now I am out of $ 250 for the fuel pump I purched for my cousin and mailed it to him.

I have been doing business with this location for over a year. Never had a problem. Have shipped, faxed, deposited to my bank (Yes you can make USAA deposits here), send over night pkg.
Owner has been wonderful offering great advice for least expensive options etc. I will continue to do business here. It is local and convenient and is a great place to talk to people in the community.

I googled to find the hours on this business today, and read the review on Unilocal that said «Stay Away!». I was surprised to read about the 2010 incident where the poster dropped off his item and it was delivered empty. I had this exact thing happen after dropping off at this place about a month ago… one year later. I dropped off a return of some jewelry and the company logo was printed on the outside of the box. The owner that I’m sure the other reviewer referred to took my box and then the box was delivered to the company empty. The company called to ask me if it was possible that I just didn’t get it into the box, and I told them I was sure that I had shipped it back to them. I was really lucky that the company refunded me anyway, but people need to be aware of this. It makes me wonder how many other people have had this happen and just thought it was a random incident. I recently moved to Pflugerville and am so disappointed that my local drop off place is not to be trusted. I’ll drive to RR just to make sure I’m not ripped off in the future.

STAY AWAY! I shipped an iPhone ($ 380) from this UPS Store and the box was delivered… EMPTY! The reason I say not to do business with this particular store is simple.
1. When I called the store to report what had happened, I was told that was the second iPhone that week that was delivered in an empty box. Apparently whoever is taking the items out of the box, is either in store, or a driver for that store, or at the sort facility connected to the store. I think two exact items being delivered in an empty box from the same store, is proof the items were taken somewhere close to the store.
2. The owner, or manager, of the store had absolutely no empathy. I proved that the shipping weight of the box changed from 1.3 lbs. when I left it with them, but was delivered in a .45 lb. box. The manager basically called me a liar. The fact that she doesn’t care what happens to things her customers send from her store, means she doesn’t care about you or what happens to your stuff.