Petco

I can not believe they just charged me $ 80 to groom my dog. She doesn’t even have long hair!!! NEVER AGAIN

This Petco is not the closest to my house, but we were in the area and needed a few things. This is much bigger than the one in my area which was nice. I found it a bit more organized as well.
If you need help, the employee’s are likely hanging around the register. I didn’t see anyone around the isles, which means no one is proactive to ask if you need anything.

I have gone to Petco for dog training with Kayla for two sessions (12 weeks) and both my dog and I enjoy our time in training but tonight pissed me off.
While in training with another client the store Manager, Nicole, interrupted our PAID session to tell Kayla as soon as she was done to help out at the registers because she, Nicole, was busy. Kayla said she would and continued on with our class. Nearing the end of our class another employee, Jacob, came in and told Kayla that Nicole asked her to hurry up and finish so she could cover the register. First of all, I’m a PAYING customer. Why should my PAID service be rudely interrupted and cut short because the managers can’t staff the store accordingly! Second of all, NEVER speak to an employee like that in front of a customer and Third, realize Kayla is with a customer so she can’t leave one customer to attend to another nor should she!
Manager, Nicole, was rude and disrespectful. I don’t want to shop at a store that treats not only its customers but its employees like they are shit! Nicole needs to take a course in proper customer service and management!

This review is for grooming. My dog has been groomed by Sarah 3 times and she always looks great. Sarah is great with dogs, knowledgeable and kind. I trust leaving my dog with her and will keep coming back as long as Sarah is there!

I will NEVER give this store my business ever again! I took my Pomeranian puppy to be groomed — I specifically said, «bath, brush, sanitary trim — DO NOT CUT.» When I picked my dog up, he was shaved!!! I was shocked! I did receive a refund, but the damage has been done. Anyone who has Poms (and anyone who grooms them) should know you don’t shave them. Never mind that I specifically said NOT to!
On my way home I called the store and spoke to the manager of the grooming salon. Not only was she rude and argumentative, when I argued back, she hung up on me! What kind of customer service is that?!? So I called the manager of the store and explained what happened, but he didn’t sound too interested anyway. This is not how you run a business!
Furthermore, when I dropped my dog off, the groomer informed me that was her last day and said if I liked her work to come see her. Apparently, she is starting her own business in downtown Pflugerville. Just a warning, STAY AWAY. Don’t know her name, but she is an old lady with shaved hair. She does not listen to the customer and did a horrible job! I will tell everyone I know not to go there!

This location is the closest to our house and most convenient, this is the main location we visit. The employees are nice but sometimes hard to find help and it seems like the check out line is always out of control and there is never two people to help check out.
My main reason for the low rating is that almost every time we buy our dog food (Blue Buffalo Wilderness) there are always bugs and what look like webs in the bag growing. This last time we returned the bag we were told that this can happen to any brand if it sits on the shelf too long. I do not know who is at fault, the dog food brand or petco for not moving stock when it goes bad or gets «old».
We have switched dog food and hope to have better experiences going forward!

The Pflugerville Petco is my favorite place to be! I’m an animal lover Of all kinds except cats because I’m allergic. I work in the Stonehill shopping center so I am here WEEKLY! I have two Australian Cattle dogs, a puppy and an adult and I am always here buying food, treats, toys, leashes, shampoos, you name it! IF YOU ARE A BARGAIN SHOPPER you would probably love Petco’s online prices as opposed to instore, even with shipping I spend less online. When I make my big purchases I save anywhere between $ 5-​$ 25 at a time, sometimes even more, I scored a crate for 50%. I even signed up for the level one Puppy class with trainer Kayla! Kayla was SUPER sweet! She was so patient with our pup Atari (we’re a biter). The class was a lot of fun, it helped us socialize her and learn in distracted environments. However the training space is FAR too small and should have its own room. I paid ½ the price because of a deal I found so it was worth the $ 63 for six classes. They also have AWESOME puppy socializing classes on Saturdays at 2:00 which is helping our puppy learn about new people and new things! This Petco is GREAT!

***I want to highly recommend the Pflugerville Petco***
I have a 14 mo old PTSD service dog. We have only been apart for bathing and nail clipping. I hate turning over his leash during these appts. I called this past Saturday for Cooper’s appt & was so fortunate to get Jenny (sp) on the phone. I asked if they could estimate how long it would take and that I would be waiting in the store. She assured me they would work quickly and get us back together. Sure enough– they delivered! Ben was his bather. These 2 guys were professional, knowledgeable and friendly to the highest standard. If you want to trust who’s taking care of your dog– this is the team!

I have gone to this store many times to buy rosy red minnows for our red ear slider. Every single time I go to the fish section, there is a guy who works there who just does not seem to WANT to be there! I stood there waiting for minnows and THREE TIMES he looked at me and said NOTHING… finally I had to ask if I could trouble him for minnows… no smile… just says how many, I told him 25… he gets them for me, including some dead ones, and as I try to be as bubbly as possible I say THANK YOU and I got nothing back… no your welcome or anything! This is the fourth time this has happened so I was compelled to write this review! While the rest of the store employees seemed glad to help, even friendly, this guy is in a perpetual BAD MOOD and that is not the type of person who should be in customer service… I am a business owner and customer service and satisfaction is EVERYTHING!!! They need to fire this guy! I can go to PetsMart, which is a lot closer and a lot cheaper but I keep going back to this store (like an idiot) hoping I don’t run into this guy and I always do.

This review is more about the Puppy training than the store itself.
I have shopped at this store for our pets a bunch and the service is always friendly and helpful.
When we got our new Boxer Puppy, I knew I wanted to be able to send her to dog training. I chose this location for its proximity to my house.
Nichole (?spelling) was the person who walked me thru the setup of the classes, the info over the phone and the training itself.
She was very friendly and knowledgeable. Every time we met, she had treats for our puppy and a schedule of what we were going to go over.
She gave homework, and encouragement to the kids to continue the training at home.
At the end of the training, Luna (puppy) got a certificate, and a bag full of yummy treats.
Overall a great value and I will definitely be back for puppy 102!!!
Thanks Petco!!!

This location carries the cat and dog food brands we love, and I really appreciate that. The employees are always friendly and greet you at the door, which is really nice.
I can’t vouch for the grooming or training services, but as far as cat/​dog supplies, they’re great.

Poor Fred was in desperate need of a grooming. It was bad. He was offending himself, the poor thing. After canceling an appt with a local shop and being scared shitless by horrifying reviews for another local shop we decided to take him by Petco this morning to see if they could fit him in. Honestly we typically shy away from these big chain store groomers. So many times it seems that they have 19 year olds with lime green hair and facial piercings grooming the dogs. No offense to people with green hair 19 year old with piercings, but it doesn’t exactly scream professional or experienced (the age).
ANYWAY, the two ladies working agreed to fit us in, thankfully. Patricia, the groomer, did a great job. There were a few spots that were uneven, but his hair looks a billion times better, he smells great, his nails are trimmed and rounded, and he came out a happy boy.
The only thing I’m not thrilled about is the $ 60 bill. We’ve taken Fred to nice, independent groomers all over the Midwest and never paid more than $ 45. There was an additional fee for extra brushing to get his undercoat cleaned up, and a fee for rounding off his nails (we agreed to it), but I still feel like $ 60 is a bit steep for a 14 lb pomeranian. In the end though we feel comfortable with these ladies which is very important. I’m sure we’ll be back for Fred’s next grooming.

This is a good place to stop at if you need pet supplies, but I don’t think I could ever adopt a pet here. Their cat adoption area is awkwardly in the front by the registers, and they always look so sad and bored. It’s kind of a depressing walk of shame by the registers. I feel like it should’ve been put in a different location to get better traffic; while pet adoptions can sometimes be impulse-​driven, I can’t think of anyone that would want to get one as they’re checking out at the register.
Other than that, the store is clean, stocked, and organized pretty well. I’ve always seen employees meandering around, but they do make a point to ask if you need any help with things. It’s a small store so they don’t have a lot of selection on some products, but I do really like their «natural» pet food area. That’s all we buy for our cats & dogs, and I’m glad they seem to be promoting it!

When I lived in Hawaii, I took my dog to Petco for grooming. I never had an issue (other than he did not like having his eyebrows trimmed). I took him to two groomers in South Carolina. I never had any issues or reports of bad behavior.
I was aware that my dog did not «like» getting his nails trimmed— fairly common in dogs. What I was SHOCKED to learn is that Petco REFUSED to groom, nail trim, etc my dog. They did not call me to pick him up either. I had to call them and found out in person that my dog was «BAD.»
I think the groomers here are lazy. If something is not easy— ie if a dog moves or Unilocal during a nail trim, they give up and say your dog is bad. I will no longer be shopping at this Petco.
I am disgusted at the level of customer service!

Very Clean and Odor free compared to the other Petco’s…And Some Amazing customer service… we were there just to browse, yet were greeted from the second we walked in, and throughout the store, by at least 4 different people. We were Both Shocked… Not to often do the «Chains» go to this level… And We wont forget that.:)

This review is for the grooming salon. Love you guys thanks for taking my dog who looked like bob Marley strandded ona flotilla and turing her into a beautiful bitch

Always have what I need. A little pricey, but I get coupons in the mail and participate in PALS Rewards which gives me 5% back.
Employees seem clueless about many products. Especially the dog shampoo. I’ve conversed with 2 girls who groomed dogs and they werent too friendly for working with someone elses dogs.
But its a pet store. Cant train everyone to know every single product. 4 stars for most of the workers having a positive attitude, and for providing dog products: p

Not sure about this Petco. It is very close to my house, but oftentimes I will opt to drive to a better pet store further away.
You can never find anyone to help you. They use the people who are suppose to be on the register to help you on the floor. Sometimes there is no one to check you out. Sometimes there is not one to get you crickets or fish. And not just for a minute or two.
Staff seem demoralized. One of them is an outright grumpy old man. I will not even ask him for things anymore, as I don’t want the attitude that accompanies any of his «help».
Store itself is rather small and cramped… I really hope they build a better one close by…

Something is definitely wrong with this Petco –
The cat adoption area (which all Petco’s I’ve been to have) stunk to high heaven — clearly not kept clean.
Several of the tanks in the aquatic area had water that was positively murky.
I’ve only been once, so maybe I hit it on the week that the manager was on vacation, but I don’t plan to go back.

We have been buying various pet supplies from this location for a while without any problems. Yesterday we visited with the intent of purchasing fish for my son’s aquarium…
I have never seen so many dead fish in my life!!!
It seemed like there were at least two in each and every tropical fish aquarium. They weren’t busy at all so they didn’t have time to clean the dead fish out? Really? And then there is the question of why there were so many dead fish. I’m no expert so maybe that is normal… we just don’t know it because everyone else cleans out their dead fish regularly.
There are two Petsmart locations near us… not as close… but it is worth the extra few minutes.