Parkway Primary Care

Always an easy smooth visit here. My primary Dr is Shane Keller. Very nice Dr that actually listens and diagnoses accordingly. The wait is usually never too long, although the last time I did wait about 30 mins after my appointment time. The nurse practitioner was out, so he was double booked, understandable. Great location off grand avenue and they also have a location in the stone hill center.

Recently moved to the area and was looking for a new primary care physician. Kaycie was affable and very accommodating and worked to get me in right away. Where I was turned away from other doctors in the area and was growing very frustrated with front desk staff and 2 –3 month waiting periods for new patients the team at Parkway were friendly and worked with me to get in to see the doc as soon as I could. Would recommend the staff here and the care that they provide.

My normal doctor is Dr Keller and he is great! But since he was booked and I had to see a doctor, I scheduled with a nurse practitioner because that was my only option at Parkway Primary at the time. I went in for stomach pain and told her about my terrible stomach pain I have been having. She insisted that it I needed to eat healthier and see a nutritionist when I had just told her I ate healthy and avoided the food I was sensitive to (gluten and lactose). I eat really healthy and she is going to just assume it’s my diet? Never going back to a western medicine doctor again. Turning to a more alternative approach since I’m not finding answers here.

I’m REALLY surprised by the negative reviews. My family of 6 have been seeing Dr. Tina Philip for around 5 yrs and we love her! We are probably, as a family, seen on an average of 10 times per year & have never had anything but a great experience. She is very thorough, great with my children, & even my husband (who can be critical) thinks she’s amazing. Dr. Philip is like a part of our family. We have seen many physicians over the years, prior to finding Dr. Philip, but she was the perfect match for our family. I often recommend her to friends & extended family. So happy she’s part of our community.-

Long story short! Wow! Talk about disrespectful! Tina Philip needs to learn how to talk to people! As soon as we met her she had a sour, I don’t want to be here attitude. It’s very obvious from all the other ratings on here! She doesn’t listen at all! She only acts like what’s the best for her not anyone else. Luckily you can’t run and hide from the Internet. My wife was blown away by her attitude and her demeanor, stay away very unprofessional! She has a know it all attitude and treats you like your beneath her. This place is going to continue to go down hill if you don’t get someone else in here to understand people wants and needs better. Terrible way to build a business that’s all about caring for people.

It seems like there is a trend here with the reviews, who am I to stop this trend. And I rarely give one star reviews so this one is warranted.
I am not sure how Dr. (and I use that title loosely) Tina Phillips got a medical degree, but they should really start looking into the bedside manner/​patient care/​being able to talk to people like a normal human being aspect of a doctor’s profession before allowing someone to get their M.D.
I went here a few months ago as they were close to the house and took the insurance. They had all of these forms to fill out beforehand which I thought was great because it would save time, wrong! I was still kept waiting.
The «doctor» finally comes in tapping away on an iPad tablet, not listening to anything I say and scoffing at me when I tell her what is bothering me. I had a pain in my side and thought it might have been from one of my organs due to some medications I was on as a possible side effect, she told me it was gas and I should do some stretches. She is very unprofessional, rude and should not be treating people if she does not listen to what is wrong with you and offers up generic advice that I can find on web M.D. I come from a family of medical professionals and almost went into this field myself but opted not to and she is a travesty to the medical community.
I had another appt yesterday, as again they were close by and could fit me in. This was for the Limestone Commercial Rd address, I have never been there. My GPS sent me around in circles, I tried calling about 2 – 3 times before my appt when I realized that I would probably be running late, couldn’t get anyone to pick up to tell them I was running late. I got there 15 minutes late (appt was at 4:45 got there a little before 5pm) and was told that the doctor left, the receptionist told me «I don’t know what else you want me to tell you, she left for the day… I can try to book you in for tomorrow morning but that is it».
There were no attempts made to contact me as well to see if I was running late or what the situation was. I am waiting to see if they will try to contact me for a no-​show fee, technically I did show up and made all attempts to contact them so I would probably argue against that. To me that just shows the true nature of this doctor and her general uncaring attitude towards her patients. If she is just here for paycheck, then I do hope that enough people see these reviews and stop seeing her as with some of these other reviews I am seeing… she is putting people’s lives at risk with her misdiagnosis and general incompetence.

Me and my mother have been seeing Dr. Keller for over 8 years now. Dr. Keller is an amazing doctor and Blanca one of the office managers is an absolute sweetheart. HOWEVER, Corina and Dr. Phillips are extremely rude and stuck up. There have been times where she has refused to let me talk to Dr. Keller and she acts like she owns PPC. Corina has gone from rude to downright evil. There was a time when I needed my klonopin re-​filled and I could not get it re-​filled at the time because of my psychiatrist being on vacation. I left a message for Corina asking her if Dr. Keller would be okay with re-​filling one time and one time only. She said «No, because we are not a psychiatric clinic». She said this in a very aggressive tone of voice and then proceeded to hang up on me. I went down there and asked to speak to Dr. Keller. Corina saw me and stood up saying «No, no go away Dr. Keller cannot talk to you». Blanca then told her to relax and Blanca got Dr. Keller for me. Corina came out and whispered something in his ear and Dr. Keller said he would go ahead and do it as a one time courtesy being that he has known me for a very long time. Corina then asked me why I came up there I replied with a grin saying «Because I can, and you’re not the boss of me». I could go on about Corina being that there have been SEVERAL instances with her attitude but there is no need. Dr. Phillips is also very unprofessional and a poor excuse for a doctor. I had a very bad bug bite on my ear she told me there was nothing she could do and then walked out of the office. I found her to have a «don’t give a crap» attitude when it comes to her patients. I have since been told that Corina is now Dr. Phillip’s medical assistant TALK ABOUT A MATCH MADE IN HELL! Dr. Keller and Blanca are absolute angels and if they were not there I would not give PPC the time of day. P. S. Dr. Phillips and Corina are nothing but pure evil!

I have been going to this clinic for a long time. My experience there has been variable. Blanca is absolutely a god send but Corrina has been problematic to absolutely horrendous. I have a few medical problems some of which can be serious and Dr Keller has always handled them quickly and efficiently. I have seen Dr Phillips once or twice and found her uncaring and cold with very poor diagnostic skills. I saw her once and was told I had a virus and I knew that was wrong and immediately went to an urgent care and had a positive rapid strep test. If it were not for Dr Keller and Blanca I would not continue to see them

Worst clinic I’ve gone to, to start off they don’t have a sick area so as soon as you get there if your sick you are told to put a mask on to cover your mouth and nose you don’t get to take the mask off even with the doctor. It was my first time here and I was feeling like crap and they wanted to take a picture of me are you kidding me! Doctor spent more time talking to me that checking me it seemed she was afraid to get sick, if you don’t want to check sick people don’t be a doctor. Don’t go here I know I won’t be back.

I had to fire them. The office staff always found a way to charge me $ 20 or $ 30 for my visits, even though primary care is supposed to be no co-​pay with my insurance. They even called and bugged me about $ 14. The explanation of these charges was always vague and just «what your Insurance doesn’t pay». Curious.
The main reason I had to fire them is because Dr. Phillip just plain doesn’t listen to what you say. I am very savvy about my health, rarely get sick, and try to use natural healing methods whenever possible. So when I go to the doctor, I am seriously concerned. I went one time when I had a bad reaction to red tattoo ink. It did not heal properly. I went to PPC to have it checked out. Dr. Phillip gave me some neosporin type cream and some antibiotics. She did not seem very concerned. Okay… The next day while in Big Lots, I begin to see stars, then tunnels, then feel woozy. I get very scared and go over to the ER at NW. They tell me I have cellulitis, which is a smidgen away from GANGRENE! Almost septic. They gave me fluids, IV antibiotics, and more creams. $ 200 co-​pay.
I could give the benefit of the doubt on this bad call; if it hadn’t happened again this last summer. I was violently ill with diarrhea and vomiting. Once again I go to PPC. The receptionist is bugging me about the copay, while I’m trying to not poop on the rug. Then they ask me if I want a freaking flu shot! No, I want to stop pooping/​puking. Dr. assures me it is just a «bug» and will run its course. Drink fluids and wait.
This was Wednesday. By Thursday nite, I am almost too weak to stand and see blood where I shouldn’t. Another $ 200 trip to the ER. I have dysentery! (I think from chicken). It took an IV, two kinds of antibiotics, and about a month for me to feel better.
One time missing the mark would be forgivable. Twice, I’m not going to tolerate. I need a Dr who will listen to my health concerns. I hate shopping for a new primary Dr, but my health is too important to gamble on another bad call.

Dr. Keller is great, he is areally nice and seems to be up to date on all the latest medical technology.

The most unorganized service I’ve had in a long time. The receptionist seemed really unknowledgable, I didnt feel comfortable having any medical procedure, even blood work done here. I stopped halfway through my paperwork, cancelled my appt. and left.

This place is really awesome. Every time I’ve needed care they fit me in either the day I call or the next day. Dr. Philips is great.