OT Connection

The front desk staff when we were going there were awesome. I originally left this as a tip a couple of years ago, but figured it should be a real review at some point. :)
We had to take my son to OT when he was 2 months old in 2012 due to severe torticolis. He continued to see them for approximately a year and even though we had to switch therapists due to scheduling a couple of times, they were amazing with him. *Sometimes the scheduling issue was theirs, not ours.
They are very strict about their schedule though and you can’t call in sick more than a couple of times, so if your child has issues like mine did with constant ear infections due to a malformation of his head (severe plagiocephely caused in utero), it could present a disruption to a childs therapy which could be unfortunate.
Thankfully, we were able to maintain a consistent enough attendance not to warrant ejection from the program. But, it is something to be aware of.

We’ve been going to OT Connection since January and have to say that we really love this place. The therapists and staff have all been wonderful. Our child receives Speech Therapy, Occupational Therapy and Physical Therapy. All of the services have been excellent. I have seen some major improvements in our child since we have been going there. The therapists take the time before and at the end of each session to discuss the child and any new developments or concerns. We’ve been extremely pleased and wouldn’t even consider going elsewhere.

REVIEW ON OFFICE/​BILLING ONLY. Therapists were WONDERFUL. Again, let me stress that this is NOT a review of the therapists. The therapists my son saw were amazing, but when you are CONSTANTLY battling the billing department, who couldn’t seem to get anything right, it makes one want to seek help elsewhere.
We brought our son to OTC in Sept of 2011 for an evaluation for speech & ot. The facility was very nice, and the woman who evaluated him was great. But upon check-​in, we were told there was a $ 300 consultation fee. When we made the appointment, we asked up front about charges and were told there were NONE. We thought we were getting an eval for both ot & speech services, but that wasn’t the case. We were told AT CHECK IN that we had to come back a second time for the speech eval. Would have been nice to know this before we arrived. So I bring my 2 year old back a couple of weeks later, and it’s a SECOND $ 300 fee. So I sit in the room with my child who obviously needs services, and the therapist tells me that she has to get scores on this test or he won’t be admitted for services.
Now, we’ve had our son evaluated for Autism, and it took that dr about 5 min to determine he has it, so I’m not entirely sure why it had to take the therapist over an hour and a lengthy test to be able to determine he needed services. Testing, by the way, that my child barely made it through b/​c he «had» to sit at a desk and draw some lines. My son can barely sit still for 5 min and was just getting frustrated with the therapist. Not a great start. But she was very nice and eventually passed him without making him do the entire test.
So we were approved for services and began treatment, twice a week with OT & speech back to back. Cost was $ 70 total. Then two weeks later, I’m informed that they added something to his speech therapy that made it go up to $ 70 for ONE service, and they wouldn’t tell me what it was, and refused to alter it to the previous, cheaper cost. So we had to drop to once a week. Then they tell me that some other issue had come up and now we owed over $ 300 and had to pay that immediately. We were able to be put on a payment plan, but by this point we were paying pretty much full price for services, which our son needed.
Also, one day my son came out after only 30 min of speech, while I paid for the full hour. The therapist was VERY confused as to why the front office never notified me (and a few of us in the waiting room) that insurance was no longer covering an hour, but billing for the full time. I’m glad I happened to stay in the waiting room that day, rather than running errands as I did sometimes, otherwise my son would have been wondering where Mommy was.
Honestly, we should have walked, but we were told this was THE BEST place to get services, and it’s only a 30 min drive, as opposed to an hour into Austin.
Our son made great progress, but every week there seemed to be a new issue w/​billing. Finally, in Jan, 5 mos after he started, we were told insurance was starting over with the new year and it would be a $ 500 fee to resume services. I was told this on a Friday, and his appointment on the following Tues would be the start over. So that was our last day.
And then about 2 mos after we stopped going, I received a bill for over $ 200 of past due amounts. So I went back to my online bank account, and discovered they had billed us different amounts on several days for the same service. When I contacted them about this, with proof, I received a new bill… for $ 11.21.

My son has been going here because of major surgery he had on both feet. He has gone from being hesitant to walk and being weak from being in casts for months to running, jumping and being a normal 4 year old. His therapist Jen makes him strive to be better! Every week he asks when he gets to see Ms. Jen. I am so grateful for the team here and all the work they put into customizing plans for my child!

They provide our foster child with speech therapy once a wk at the clinic and once a wk at her Montessori school. Strengths: communicating with families and engaging the child. Great providers !