Mr. Appliance of Austin

I wish I could give zero stars. They came out to do a repair and the tech BROKE my cooktop. It is a $ 2,225 repair, and they claim I SHOULD HAVE TO PAY for it because the cooktop was installed incorrectly. Apparently, they think how my cooktop was installed gives them the OK to SMASH the glass. Yes, you read that right. When I told them I would sue them (I am a lawyer), he said I was unreasonable. Um, could that be because you are taking a LUDICROUS position with me that you want me to pay for something YOU BROKE? Then the manager hung up on me. Off to court we go. Was going to do this without any negative review (THAT is reasonable), but apparently he wanted to make it hard.
Oh, and they had the nerve to invoice me before even calling me back about the smashed cooktop.

The girl at the office did not put me on hold properly at first and I heard them talk bad about me, all I did was wanting to schedule my grandfather a appt and could not think of a good day, so they got annoyed with me over the phone. Stephanie is just not a nice woman over the phone, I would have book the appointment but was to embarrassed because she seem annoyed by me. I hope they realized its not a good idea to talk about the potential customer of the company.

They couldn’t fix my washing machine a month ago when they were called out. They did, however, leave the lid of my outdoor washing machine open, allowing a mouse to drown in the water, which would not drain. The next week they came out and pretended to fix the machine, but did not. After spending a couple weeks running hot water and bleach loads in order to disinfect the machine from the mouse they allowed to get into the tub, I discovered it was not fixed.
So, last week, I called them out. They couldn’t fix it. They said they’d fix it Monday. They came out Monday, but they couldn’t fix it because the part wasn’t in. So they said they’d fix it today, «first thing in the morning.» Without telling me, they decided it was a two person job and wouldn’t be completed until tomorrow morning. What their excuse for still not fixing my washing machine for over a month will be tomorrow, who knows.
In addition to being so incompetent at repair, their receptionist Taylor is quite the cheerful little liar! When I asked why they kept having to wait to mail order parts, she said there were none in Austin. I asked her to guarantee that – that a factory-​certified part was absolutely not available anywhere in the city – and she did; «we called everyone,» she said.
Literally the first appliance parts company I called had the part, factory-​certified. Let me say that again: literally the first Google result for «austin whirlpool appliance parts» had the factory-​certified part.
They are lying about not being able to get parts in town, as was obvious even before I took the mere five minutes to double-​check.
It took *five minutes* for me, someone who knows nothing about appliances, to find the factory-​certified part. It was definitely three miles away, and probably available at most appliance part companies in the area.
Don’t waste your time. Incompetent liars.

I would give this young man a 10 star if I could. I have been helping care for my Mother this week after a bout in the ER Sunday. Walter, your repairman came to the scheduled appointment, on time, diagnosed the problem and ordered the parts. The parts showed up at our home via UPS the next day and the day following Walter showed up again, right on time. Having had a brief conversation on Walter’s first visit as to why I was meeting him instead of her, he remembered what I had told him about what had happened and on his return visit asked how she was doing. Well she is doing well and I very much appreciate a person who has the heart to ask! And, oh by the way, the Washer is fixed and working great! You have TWO new customers as I will be calling you the next time I need anything repaired for our home.

I cannot even give 1 star to this HORRIBLE Company. I am going on week 3 STILL waiting on my Miehle appliance to be working! Charlie Goff the so called owner will not return my calls. I even found him on Facebook and still no response. I am also contacting the Better Business Bureau. Stephanie and Taylor in his office are rude, disrespectful and COULD CARE LESS! I have paid for the repair but still the appliance is not working and Mr. Appliance could care less! Please BEWARE of this company when contacting an appliance repair company!

Worst experience ever! They gave me multiple quotes over the phone when I called. Then I mentioned the multiple quotes so they agreed to the $ 104 for both my appliances. They said next Tuesday from 10 – 2. I know every company has these wide ranges of time but still annoying. So finally arrives at 1:30. Takes my dishwasher apart rinses off a piece and then takes over an hour to put it back together twice! First time he did it wrong! Then opens my freezer says «you are missing the ice tray for the unit» closes the freezer then takes 45 min to «write up my tickets» after I go out twice to see how much longer it now being 3:30 and I need to be at work at 4. He comes back in and quotes me $ 350 to fix the tray! I say no thanks and says ok it’ll be 89 for the dishwasher and 39 for the fridge! What 39 for the fridge you didn’t even do anything to! And that is still more than what was quoted to me over the phone!
I’m just glad my neighbors came over and asked me about my experience before they used them! I told them and want to tell as many people as I can… Worst experience! Do not recommend this company to ANYONE!!!

Big rip off!!! They charged me about $ 79 for the trip. The problem was figured out within minutes. Made some recommendations about how to keep the dish washer clean. He ordered the part. He was trying to do things that were not necessary to justify 30 minutes of his time. Went outside to make a call and told me the bill will e $ 420!!! I had no idea how much the part cost. I paid the full bill. The part came directly to my house and it took less than 5 minutes to put it on! I checked with Fisher and Pykel to see how much the part cost, $ 76…
When i called their office to question the bill, the owner was defensive and arrogant!!!
She said they don’t give a break down of charges for part and labor! Another sneaky way to overcharge. She blamed me for replacing the part where she was going to send someone.
I WILL not recommend their services to anyone unless you are ready to pay an exorbitant amount. Hope this is helpful.

–10 stars for this company. Like several other reviews, this company is extremely unreliable. Our appointment was from 8am-​12pm, when they never showed up, I called and they claimed my appointment was from 1 – 5, despite the confirmation email that we both had. All they could say was I am sorry. Then I asked what they are going to do for me for the inconvenience, then they say that they cannot help with the service that we requested and they are sorry for the oversight. All we are requesting is a simple dryer hookup, nothing complicated, yet they consider themselves Mr. Appliance of Austin, but they cannot do a simple dryer hookup. Makes no sense to me but if this is how they choose to run their business, I hope customers considering this company take these reviews serious because this company does not deserve to be in business. Never again!!! Stay AWAY from these guys

Our old dryer stopped tumbling. Technician was right on time, went and got the part that was needed, and machine was back in business right away. Great job!

Solid from initial contact through the completion of the job. He replaced my broken disposal and I would definitely hire them again.

If I had time, this would be a small claims case. We had a Mr. Appliance repairman out to fix our ice maker. Refrigerator was working fine. Freezer was working fine.
The repairman came out and told us it would cost $ 250 to fix the icemaker. Okay, let’s do that.
He leaves and everything in the refrigerator and freezer is destroyed because the main controller board is no longer working. Now, in addition to replacing all that food, we’re asked to pay the cost of repairing a controller…
. WHICH WAS WORKING BEFORE THESE GUYS GOT THERE.
Any price is too high!

We were extremely happy with the service we received from John Bulger at Mr. Appliance.
One of the ovens in our Dacor range gave out — the heating element stopped working. After trying a DIY fixes without success, I called Mr. Appliance. To be frank, I called them because they were the «preferred» Dacor service provider for the area, and only one of two choices anyway. I didn’t bother looking at Unilocal (shame on me). I certainly would not have been surprised with mediocre service as a result; beggars can’t be choosers.
But in fact, they were able to schedule a service call for later that week. Mr. Bulger was punctual, professional, and personable. We had a bit of a hiccup because he couldn’t fully diagnose the problem while the Dacor folks were asleep on the west coast, but he made an educated guess that turned out to be correct. He had the part shipped to my house, and we scheduled the replacement for a later date. When he returned, he was once again punctual and professional, and left the kitchen as clean as he found it — but this time with a working oven! And my final payment was a bit below his initial estimate, too. Even better.
Thanks to John and Mr. Appliance for a job well done.

Terrible! They charged me $ 89 and told me that is was special order and would be over $ 300 to fix spring and ring that popped out on LG washer. Called apple and he fixed for $ 50!

John Bulgier
Was our technician and he was a true superstar. This man was as true professional.
Our built in microwave was with a fuse out which was located behind the unit. He handled it with ease
Thanks for your care of our home
Kenny Garcia

If there ever were a case that a business deserved 0 or negative stars, this would be the time.
A work order for a gas range began on ⁷⁄₂₁. Today, 22 days later… 3 service calls out to the property, 3 times they have «ordered parts», 3 times the «wrong parts were ordered OR sent» and the range is STILL not fixed. They have now pushed it out to ⁸⁄₂₁ a month after the work order originally began. Sadly, this doesn’t mean the right parts will arrive.
When one of the service calls were made, the proper tools were not brought by the repair person and we had to wait an hour for them to go get them. Then another 2 hours just to be told they had the wrong parts.
Let’s add up the time they have so kindly wasted of ours, shall we? 3 days, approximately 4 hours each time… that’s 12 hours this company has stolen from our lives.
Did I mention, they were paid last month?
Updates will be provided for this train-​wreck of a business before I never have to use them again.

I had the same experience as a few others. My issue was a dryer that wouldn’t start. A switch that should activate when the door is closed went bad and had to be replaced. I called Mr. Appliance and they came out to take a look.
The tech told me that the repair was going to be roughly $ 200. I asked why it was so expensive and he informed me that the switch was in a difficult to access location and he was going to have to remove the entire front panel of the dryer to access it and replace it. He said the job was labor intensive and that’s why the cost was high. So I authorized the repair.
The tech went to the store and purchased the switch. When he started to take apart my dryer, he said something like «let me see if I can get lucky and just get to the switch from the top of this thing.» Surprise, he got lucky. Literally 3.5 minutes later he had replaced the switch and was done. No removing anything except a portion of the top cover of the dryer.
I said, «wow, that wasn’t labor intensive at all» and he replied «yeah, well it’s a flat rate so I really can’t help you there, sorry».
So I was mislead about the difficulty of the repair and I mistakenly trusted these guys. If I can’t trust what they tell me, I can’t recommend them to anyone else.

I had a freezer problem… Mr. Appliance was punctual and professional. Charles came out and spent the time to properly diagnose the freezer problem. He ordered a part and came back to fix it 2 days later. He arrives exactly at the time he said he would… was very knowledgeable and educated me on how to properly defrost my freezer. I will always use Mr. Appliance and Charles!

Nice service, worked on a stove but it cost over $ 150 for something that was very simple and took little time.

We called on Mr. Appliance when our refrigerator stopped cooling. My tech Charles arrived with the window I was given and promptly diagnosed the problem and even had the part (a heating unit) in his truck so he was able to repair it right then… total time just over 1hr and all under $ 300. I didn’t have time to shop around or look up prices or kid myself that I could buy a part on Amazon and figure out how to install it myself. For the timeliness and the assurance that I didn’t have to buy a new fridge — the $ 300 was worth it and I would definitely call on them again should I need to.

The receptionist was super friendly and nice. Waited 2 weeks for a part, only to find out it hadn’t even been ordered.part. Waited another week. Tech was a no-​show on Monday. And again on Tuesday. Finally came on Wednesday and promptly asked to use the commode after walking in the house.

I guess to each his own. I see that Mr Appliance has gotten a bad rap as of late. I can only go off what I experienced. I went to my neighbor’s house to let in the tech. I think it was Phil, or Phillip. Anyway it was a easy fix but let me say that Phil was straight forward and explained the problem. Even though this was an easy fix we discussed issues that could alleviate problems with this LG refrigerator. The door was a poor design and he came up with simple options to attempt to help eliminate problems in the future. The up front price may be a little high (only reason why I did not give 5 stars) but as an end result I think it was worth the total. I have had low priced repair people come in only to run up the bill after they arrive. As always I can not speak for every tech for this company but this tech was certainly knowledgeable about appliances. He was informative and helpful to prevent future problems. He certainly has confidence to attempt to fix your problem. I rate this Tech a 5 star. Price 4 star.

After looking at my whirlpool washing machine that periodically has stopped spinning, the technician said the drive tube and clutch need replacing at a cost of $ 670. Before I could say anything, he said he would «help me out» because that was a lot of money by giving me the wholesale price on parts, reducing the cost to $ 420 something. I declined, saying that was more than we had paid for the washing machine and paid him the $ 89 service fee. My husband just looked up the part numbers they supplied us with and found them for $ 60 online. Thanks Mr. Appliance. I called to complain (the receptionists are very nice) and was told I could leave a message for the service manager, which I did just now. I have requested a refund of my service fee so I will update this review if they do that.

We had an issue with a cheap fridge furnished by the developer, had Jacob Deluna come out. Use him if you need your appliance fixed. And helped talk through tricks to make it easier to use

They charge an $ 89 diagnostic fee, that they claim will be waived if you have your repair done through them. The receptionist says that, and their «on hold» message says the same thing. When the technician looked at my oven, he said it would be $ 191 to replace the heating element (a $ 15 part). I mentioned that the service fee of $ 89 should be waived, and he said no — they don’t do that. I then called the owner, who was a real piece of work. He argued with me and said that he wasn’t going to waive the service charge just because I «felt» that I was being overcharged. He also said that it was a new phone system, and it shouldn’t be telling customers that the service charge would be waived. I told him that not only did I hear it through his phone system, but his receptionist said the same thing when I booked the appointment — and that was the sole reason I chose them over GE. TOTAL FALSE ADVERTISING… and the manager is a total A$$!

I would stay away from Mr Appliance. $ 89 to hit the door and tell me that they can temporarily «unstick» my dishwasher and pushed for a new $ 400 motor. The ‘unsticking’ process never worked and, when I called back, was told sorry — we were told it it may not work. What a waste of time and money.

If I could give a zero for this service I would. They failed to show up for a scheduled appointment (scheduled five days in advance). This appointment was to take place between noon and five. You’d think that would give their technicians enough wiggle room. Seriously terrible service.

The repair vist started out okay. The «service manager» and his trainee came to replace the compressor on my refrigerator. The problem had been diagnosed a week earlier by one of the other technicians and we had been awaiting the arrival of the replacement part.
The service manager talked, and talked, and talked — mostly to the trainee. They pulled out the unit and he explains to the trainee that he wants to start from scratch and make sure that the compressor is the problem. He recommends that as the appropriate way to handle such situations. After crawling around, he exclaims that the problem isn’t the compressor, it is simply a faulty switch. He will repair the switch and not install the compressor.
He then puts a thermometer in the unit to measure the temp. At this point, he calls the technician who did the diagnosis and lets him know in a particularly snarky way that he messed up and didn’t do his job properly. By the time he finished with the call, and then finished sharing it over again with his trainee, he checked the thermometer and said that since the temp had dropped from 72 to 68, obviously he had fixed the problem. They then put the unit back in place.
I mentioned that I had first noticed the lack of cooling when I went to use the water in the door. He stopped, looked at me and asked if I actually used the water feature. I said yes and he asked me to get a glass and test it because he might have turned it off or pinched the line! Sure enough — no water, warm or cold. The two of them then pulled out the unit again and discovered that yes, he had turned off the water. That was fixed and he puts the unit back once more — sure was glad at the time that I had mentioned actually wanting to use the features of my refrigerator! And what an oversight from the perfect «service manager» who had so enjoyed pinting out the deficiencies in a colleague.
But I assumed that all was now well. He gave me his cell phone number — no company card or other information — and we agreed that I would call him if it didn’t get cooler. 3 hours later, I called. The unit had not gotten any cooler and I asked how long it should take. He told me to wait another hour or two and check again. At 4:30 I called again to say that the unit was no colder than it had been when he left. He said that it was too late for him to do anything about it. I yelled at him and said I wanted him ti return and do the job he was supposed to have done. He told me that he would try, but that he would also set an appointment for me for the next morning — Saturday.
I never heard from him again — ever. The next morning I located the phone number for the company through a web search — he never shared it with me. I called to ask about when they would be coming to install the compressor. The woman who answered said that no appointment had been made for me. I explained everything that I had been told and she simply said that there was nothing she could do but make an appointment for me for Monday morning. I told her that I was very unhappy, but since they were in possession of the compressor, I had no choice but to agree on Monday.
Monday morning I call again to determine when they are coming. The woman who answered this time says that no one has made an appointment for me for that day. She has the notes on the job, but no appointment. Nevertheless, she promises that someone will be at my house before noon and that they will call 30 minutes before arriving. At 12:15 I call the company again because no one has arrived. At this pint, she tells me that because the «service manager» has decided that I am abusive, he refuses to do the work. (Nice way to avoid ever admitting you made a mistake or totally blew a repair job.) If I hadn’t called this last time, I assume I would have been sitting there all day waiting to hear from them.
I have been getting appliances repaired by service companies for over 35 years and I have NEVER had an experience that even comes close to this disaster. I would strongly urge anyone considering this company to avoid them completely. I hope the trainee, who seemed quite nice, finds a better place to work.

Jacob De Luna knows dryers! We called M.A. to service our dryer which was making extremely loud noises, burning our clothes, and always had way too much lint (we’d have to empty the filter twice per cycle).
He took the entire thing apart, cleaned it, fixed it, and voila! It works like a brand new dryer!
If you can request him, I’d do it. He’s VERY friendly, helpful, knowledgeable and fun! He actually LIKES his job! Big thumbs up.