IESI

No stars: A neighbor directly across the street from me has both an ISEI waste can & recycle can. I call to get rates and info but am told they don’t service this area. I explained the neighbor with their service & I’m given a city of Pflugerville number to contact. I’m not sure I want a company this incompetent dealing with my waste bins each week. I’ll stick with Round Rock Refuse & hope they start recycling services soon. In the meantime I’ll keep taking it to my daughter’s house for pick up each week.

I have been a customer with IESI since 2005. I used to live in Killeen, TX. Now that I live in Pflugerville. I am very greatful the city uses them for services. They have always picked up my trash to include the trash not in the bins. IESI is one of the fewest companies out there that don’t charge their customers extra for picking up trash not in the bins. You get what you pay for is all I am going to say when it comes to waste management services!

I too am unfortunately kind of stuck with this company. They’re the only company I’ve been able to find that will service me with residential trash and recycling pickup (most don’t offer recycling services to me, even if their company offers it) And they seem to be a little pricey. Which is why it’s so frustrating that I have had such inconsistent pick up. The last three weeks for me they have been late at coming by a day or two or don’t come at all for recycling. This week I’ve called them twice about a missed pick up (the customer service is lacking big time too) asking if they could give me an explanation for why this is a consistent problem and I literally get nothing. She just ignores the question and apologizes for the lack of service. Sigh, it’s obvious this company is very unorganized. Hopefully I come across a new company soon.

I am done with IESI!
They never pick up on a schedule, and if you miss the truck, so sorry, they will not come back to get your garbage.
I called Texas Disposal Systems and lo and behold, they charge $ 30.00 less per quarter than IESI for the same garbage bin plus two small recycle bins. I thought IESI would at least be competitive with TDS.
So let’s do the math: a screw you attitude from the customer service staff PLUS an erratic pick up schedule PLUS a $ 30.00 premium over competitors to experience this EQUALS= a scam.
Summary: I am left scratching my head as to why anyone would use them. I guess they think they are like Time Warner Cable, with a strangle hold on cable customers, who have no other cable options. Luckily for us consumers, we have other choices.
Avoid this company like the plague: use a cheaper, consumer friendly competitor and spend the $ 30.00 on a massage each month.
P. S. I called to cancel, on Friday, July 5^th, and IESI tells me that I am stuck with them til July 26^th. They all bill quarterly, IN ADVANCE, collecting your money BEFORE the 3 month pickup period begins, yet once you want to leave, they force you to stay the whole month, PLUS they tell you it will be 6 WEEKS after the last pick up (in my case July 26^th), before they will refund you YOUR money. They insist on prepayment up front, but then hold on to your money after service as ended. A stick it to the consumer company if ever I saw one.

We have IESI residential service out in Travis County. You have choices, although picking who picks up your trash is pretty much a crap shoot and you wind up asking neighbors who they’ve already cancelled service with.
That’s how I got to IESI. So far so good, and I’ve had them for a few years now. As long as you don’t leave an uncontrolled pile of junk next to the can, they’ll pick up stuff not in the can.
I did just sign back up for recycling (quit taking it with TDI when they quit taking glass). They are taking glass again.
It’s hard to rate trash service, but so far so good with IESI.

Ok… it feels a little odd to review a «Waste Provider». That’s what IESI calls there services. So i go out to collect my recycle bin from the curb and it was full of all the glass i had put in. Same the next week. So i call them up and they inform me that they no longer take glass for recycling. What??? They say they do not make a profit so the no longer take glass. OK… so lets all just dump it into the already overfilled landfill, that’s a great solution.
It gets better. I called the City of Pflugerville to complain and see if they can get another «waste provider» that is perhaps less greedy. They tell me that there is no other alternative and… by the way, your «waste provider» rates have been increased.
So, IESI decreases their services and then raises their rates. Wonderful. And they never sent out any warning to residents that they are raising rates and not accepting glass.