Doggy Day Out Kennel and Daycare

I had been using DogBoys for years for boarding but a friend recently told me I could be saving a lot of money using Doggy Day Out instead. And he was right, it is $ 15 less per night to board my dog here than at DogBoys, and I didn’t notice any major differences between the two Pflugerville establishments. It is hard to say much else about the facility because all I did was drop him off and pick him up; whatever happened in between is unknown to me! But he did seem like he got plenty of exercise. I’ll certainly book here again. Just wish they would do something about that awful little gravel road leading in!

I love Doggy Day Out, not only do they have a ton of space for dogs to get plenty of outdoor time and exercise, they have a wonderful board and train program. Danielle, the trainer is great, she is very knowledgeable and loves dogs so much! I enrolled my dog in the 2 week board and train program and my dog came back the perfect dog. Danielle trained my dog to become what I thought was impossible, a very well behaved dog! I highly recommend using Doggy Day Out for either your training or boarding needs.

Our regular boarding place was full for the summer so we tried this place for the first time since we heard it was good and it was just for 1 full day. I liked the seclusion just be ready for off roading if you have a small vehicle. also liked that its a home atmosphere its a small waiting room area but they were quick since we our previous boarding had faxed over our pups information and all we had to do was fill out application which we previously had printed and filled out at home. Made it quick and simple and someone was available to take our pup when we walked in =) they didn’t have a few of the treats we wanted and it was all affordable. and you can Take toys for play and bedding just not a big bed LOL we took her regular food in baggies for meals but they do provide there own too. She did have her nails trimmed after inspection they did a good job but missed one but other then that she seemed HAPPY and Staff was All nice that we met. I would bring her again if our regular boarding place is Full again.

We boarded our dog here in May and we had no problems. The owner and employees were nice. The facilities were clean and the dogs looked happy/​content. Our dog who’s hyper sensitive to things, especially being away from us, was totally fine when we picked her up and the days and weeks thereafter. She also didn’t smell disgusting! We boarded her somewhere else in Texas and when we picked her up she smelled atrocious. We moved to CO but if we still lived in TX we would board her here again.

DO NOT GO! I had to schedule two last minute trips on back to back weekends and a lot of places were booked except for doggy day out so we thought we would give it a try. I come from a pet resort background from when I worked as a Customer Service Manager at a Houston area Resort. When I first dropped my pups off I noticed right away many things that a reputable resort would not do. While I was in the office filling out paperwork I was holding my 2 pups when another dog comes in off leash. Good thing my dogs are friendly and so was the other pup, but I am not sure what kind of place allows for that to happen. It happened multiple times when I was there (I was dropping off during daycare pickup time). The first rule of any reputable facility is to ALWAYS keep EVERY dog on leash AT ALL TIMES even if that dog is the friendliest in the world because you never know what another dog may do. With that attitude towards dog safety, it is just a matter of time before a dog or human gets severely injured. My pups stayed that visit for 1 week and both lost weight, so I am not sure what happened because I couldn’t get a reasonable explanation from anybody (no reports on how they ate or how they acted). My 2 pups have stayed at multiple boarding facilities before and have never had an issue with eating or losing weight. The only explanation I was given was that they exercised more. If that was true than important instructions were not followed regarding my pups since one of them had TPLO surgery on his leg and can’t have rigorous exercise. AFTER I left from picking them up I was called and told that both my dogs bit employees. We were told that normally they would have been told to never come back, but since we had another reservation so close they didn’t want to put us in a bind and they would give them another chance. The explanation was that they were not aggressive bites but they still bit. Here is a little bit of info on dogs: When some get excited they may mouth people and it is typically referred to as play biting. Yes I have 2 large dogs that play bite. You can ask any person who has ever worked in a pet resort if they have ever been bit by a dog who was excited and I guarantee every single one will say yes. It comes with the job and if you can’t handle it than you need to find another job. I wasn’t happy with the attitude from the staff about that but I wasn’t able to change facilities for my next weekend trip so we ended up going back there. My wife had to drop the pups off the next trip. My wife had the 2 dogs (one is 60 lb. and the other is 40 lb.) and our 18 month old son and was worried about getting all 3 out of the car all by herself. I told her to call the facility ahead of time and tell them so they can help her out (I figured this because every other place we have been to including the one I was the CS Manager for did this without hesitation for any client). My wife talked to a lady at the front desk and was told that she would help if she was able to because she was the only one working at the time. Two things stood out to me about this: 1. Why are you the only one there? First off, I highly doubt you were but to even mention that shows under staffing issues. 2. If someone calls you well in advance to let you know that they are going to need help, I don’t care what your staffing is, you make your staff aware that someone is coming in soon and will need help. You don’t tell a client that I MAY be able to help you. I went to pick up my pups and it was the first time I was able to actually talk to anyone in person about the «biting incident» from the previous stay. I first asked how everything went on this stay was was given a very blasé «fine». The lady at the front showed me her injury on her thumb from my bigger dog. I asked for an incident report so I can have more detail of what happened because in the multiple times my dogs have stayed at multiple facilities I have never heard of any issues. I don’t know if they take incident reports or if they just didn’t want to show me (all reputable places fill out paperwork if there are ANY issues with a pet and all will show a client if they request it). I couldn’t get a solid answer with details from anyone including the person that it happened to. As I was talking to the front desk lady, another lady came in with my dogs (OFF LEASH AGAIN). So of course my dogs are excited to see me and I heard the loudest, most dramatic «OWWW» from the 2^nd lady saying that my smaller pup bit her as he keep around the desk «play bowing». Almost like she was trying to find a reason to not have them back. Needless to say we are never going back.
1. If a dog bites, even play biting, offer training instead of being banned (most places do)
2. Website says PCSA certified technicians (PCSA doesn’t exist, how are they certified?)
3. Bad customer service
4. No reliable method of recording anything (eating, playing, bowel movements, issu

A few months ago we got a new puppy and with both of us working were looking at options for him during the day. Needless to say we could not be happier. Bob loves going to «camp» and their prices are reasonable. At first I was concerned leaving him in someone elses care but now I have no worries. When I pick up Bob he is always happy and tired and I know it is better than him being at home alone. We have also boarded him several times with complete peace of mind that he would be taken care of. They also offer grooming which is nice because I can pick him up and he has played all day and is nice a clean. Their rates are excellent for all their services from daycare to boarding to grooming and the staff is excellent!

My dogs attend daycare frequently and board overnight on occasion. They both get very excited and know where they are headed the minute we turn down the rough road (a bit of a challenge in a small car, but manageable and worth it!). The play areas are large enough for running, but small enough to be monitored throughout the day by staff members. There are limits to how many dogs they will accept at one time. They’re happy to see me when I arrive to pick them up, but are not so excited to leave. (I think they’d prefer to run back in and show me around.)
Several times I’ve realize upon pick up that they smell better than when I dropped them off. Apparently, DDO staff jumps in for cleanup when a dog rolls in mud or poo (they just do it — no charge, no mention of it). I appreciate not having to put a poo or mud covered dog in my car! The staff offer feedback on my dog’s day and when needed, applicable training tips. We take advantage of the grooming as well. I trust the staff with my dogs. Excellent rates too. We love this place!

We absolutely love taking our dog Watson to Doggy Day out and he loves it even more! As soon as we’re on the road to the daycare, he gets excited in the car running from the left to right windows. As one of the previous reviewers mentioned, having a rescue dog can be challenging when it comes to meeting other dogs, but the staff there is very helpful, patient and care about Watson as if he’s one of their own! This was the third daycare we tried and they didn’t give us any excuses and were able to accommodate our dog. The best thing about this doggie day care is they have plenty of space and are able to group dogs in sizes and temperaments. Watson has so much fun there and he gets to socialize with other dogs, making him a well-​adjusted dog all round. He gets to play hard, and comes home super tired, which makes us all happy :)

We have taken our 2 Boston Terrier’s there a couple of times. Being new to the area, I was unsure what kennel was good. This kennel is 25 minutes away from my home, but well worth it! They greet you when you get there; and greet my dogs. The staff is friendly and wonderful with my dogs. I love that they can play with other dogs and are not stuck in a cage the entire time. The buildings have AC and they do bring the dogs in after playing for a while so they don’t get overheated. I highly recommend them!

I left my dog Beau, a three year old Pit Bull/​Mastiff mix that I recently adopted from Love-​A-​Bull for an entire month during my winter break from law school. Needless to say, I was worried. Beau, like many rescues, has a few issues. He is excellent with humans, respects boundaries, sits like a star, walks on a lead like he was born with a leash and lives to get his belly rubbed. He also likes to chew on small dogs like they are his toys and he can be unpredictable with other breeds.
When an owner is gone for a long period of time, trust is an absolute necessity. Before putting Beau in a kennel, I wanted to be 100 percent sure that he was going to be alright. I had heard horror stories of owners coming back from long trips to find a completely changed dog or a dog that has developed incredibly bad habits from being kept indoors or left outdoors by itself for long periods of time. I signed Beau up for the five week train and board program.
When I came and picked Beau up, he was his usual self. He has also been on a ton of medication for a skin infection. In fact, he is taking four different medications and the staff has made absolute sure that he has received every single pill. His coat was beautiful, his skin has since recovered. He has lost weight and looks sleek from all his outdoor play time. He sat on command and wagged his tail excitedly when he saw me. I was incredibly happy that he was okay.
The gold star for Doggy Day Out lies in their attitude towards their «clients» who are their dogs. While at the kennel, Beau had been playing fine with other dogs until he suddenly got into a fight with an older dog. Doggy Day Out paid for all of the medical bills, including Beau’s scratches and the other dog’s stitches. That is something that I really respect.
I will definitely return here and highly highly recommend them if you are going to be gone for extended periods of time, want to do a board and train, want to have a safe and stable environment for your doggy day care or simply want to kennel for a couple of nights. I could not be happier.

We have known the owner for a few years and what kind of person he was it was never a question when it came time to board. The 363 mile round trip to drop off was never an issue because we knew of the excellent care they would get! Thanks Steve, and Thank you Danielle for the personal care they received!

My dog and I love Doggy Day Out. I have used this kennel for 3 years now to board my dog and I have never once had a complaint about their services. Maverick, my beagle, gets so excited when he realized we are heading there. He normally gets to the gate and paws on it to be let in so he can play with the other dogs. The staff is very friendly and knows Maverick by name. He even has a nickname there. This makes me feel like we are not just customers to them but part of the family. They have also been very accommodating at times when I have need last minute reservations (ie a death in my family that sent me out of state and when I gave birth to my son). I can’t recommend this place enough if you are looking for a kennel to use in the Round Rock/​Hutto/​Pflugerville area.

We’ve taken our dogs there for years. They were one of the few places that would give my diabetic dog shots. Good pickup hours. Reserve ahead for any holiday weekend.

It’s not like there is a shortage of good boarding facilities and puppy daycares in the Austin area. But this place is very nice and right off the toll road for all of us who commute that way. I took 2 of my 3 goldens for day care today and they loved it, well at least they haven’t woken up long enough to tell me about it. There are lots of yards with puppy pools and constant care and company. I think day are id $ 18 a day.