Austin Regional Clinic

Thanks to the incompetent staff who couldn’t recognize a common condition and wouldn’t listen to me (I’m sorry but I know my body better than a doctor who only sees me once or twice a year), I now have an $ 8000 ER bill. The office is «circling the wagons» to make the doctor almost untouchable and I have now lost weeks of time dealing with this. It’s too bad Dr. Cavanaugh is in this office because I hear raves about him. Sadly, even with him, you have to deal with the rude office staff. There are too many other choices within a reasonable distance to go to this office.

My primary care doctor is part of Austin Regional Clinic and only works part-​time. This particular day was her day off so I attempted to get in at the Round Rock location but they were at capacity so I drove to the Pflugerville location in excruciating pain. I arrived while I was actually on hold waiting for a nurse and walked in. From that moment on, the staff were all on point. I was immediately surrounded by great people that had a sincere interest in my well being despite I had never been to that location. It was recommended that I go to an ER room and the staff helped contact my family. It turns out that I have a brain aneurysm and had to have surgery. I am so blessed that I received the medical help I needed to even have the opportunity to write this review to rave about the outstanding staff at Austin Regional Clinic in Pflugerville. Thank you all for your generous outpour of concern and willingness to help. You all are the BEST!

Hi,
Took our 4 yr old son for Wellness check up. His preschool wanted a vision and audiology ok certificate. To our surprise a nurse did a primary test and told us that he was deaf in his left ear and recommended us to go to an audiologist for further discussions on the same. Couldn get an audiologist appointment for next two days. spent two sleepless nights only to find out that there was nothing wrong with his ear at all. The audiologist said his hearing was excellent and he is surprised they had issued such a report previously. What a shame. Guess something was wrong with their instrument.

This is the first time I write a review about a Dr service, I know many times the patients can be diagnosed incorrectly by a mistake, I understand we’re humans, but this time my daughter’s life was in risk, this is what it happened…
She started to be sick in the morning of Thursday March 12^th 2015, with some rash in the body, stomachache and vomiting, I called ARC Pediatrics (at Pflugerville, TX) facility, and got an appointment with Dr Sigh, she reviewed her and gave a diagnosis of a «virus», she only prescribed Benadryl for the rash and a tender diet for the vomiting. That night, the rash got worse as well as the vomiting; I called the Dr. office and the nurse just told me that sometimes the viruses act on that way and it could be normal, no more follow up was done on my daughters health that night.
That was the worst night we could ever have, because the rash and itchy was getting worse and spreading out in all her body, vomiting every 2 hours, then I called the Dr. office first thing in the morning and scheduled another appointment with the first available doctor, she was Dr. Holliman; she reviewed my daughter and just said it was an «urticaria» for an «unknown» reason and requested some blood samples to see what could be causing the problem, she never asked what she ate the day before and never put attention to the vomiting I was talking about, she just added an Hydrocortisone cream and said continue taking just Benadryl.
The things were getting worse every hour and I had to take her to an ER in the evening, because the stomachache and the rash were very bad, she had to stay there for 3 days, until she got better.
BTW, the real diagnosis was food poisoning, besides she was highly dehydrated. The doctors said that fortunately I took her on time, otherwise it could have been deadly.
I definitely won’t be back to that facility ever and don’t recommend it at all!!!
At least not going with Dr. Anna Elizabeth Holliman.

There cannot be enough great things to be said about Dr Cavanagh!!! We were previously a patient at the Cedar Park Office but found Dr C by accident when we were seen in Afterhrs clinic. My son was seen there for initially what was a fever and thought to be respiratory distress. Long story short, it was extreme pain from pharyngitis. While in afterhrs, Dr C explained all his thoughts and diagnoses in «English» all the while never rushing us out until my son was OK. He monitored us in afterhrs for over an hr. We were then sent home with a few prescription’s, guidelines to return and well wishes. 4 days later, he still wasnt any better, so, we tried to get back into my sons pedi, to no avail. So, who better to follow up with Dr C. Again, he spoke English, even though I’m a nurse, and showed genuine care and compassion. I had made an off the wall recommendation for a lab, and in agreement, suggested we try it. Most MDS would have looked at me like I had two heads… What 18mo old gets mono!!! He never looked at me that way and, who was right? MAMA! From that point on, he was our «man»!
He has been incredible ever since… Dr C is HUMOROUS, up to date, patient, playfull, and compassionate. I love that ARC has MyChart, so, should I have a question, I just email him my concerns and he responds quickly/​reasonably! Dr C will ALWAYS be our pedi!!! You won’t regret it!

Have to write a review for this clinic, as we were very happy with their semi-​emergency care. My son had what we thought was a burn, but on Memorial Day he woke up to it looking far worse and more painful. After much searching for a clinic that was open (we are new to the area), we found this clinic open. Granted it was Memorial Day and we were the only ones there, so I can’t comment on wait time. However, Dr. Cavanaugh and his staff were professional, caring and very good at being gentle yet business like with my 5-​yr-​old. ‘Yes, this will hurt but only for a minute and your finger will feel much better afterward.’ He had to get a nasty numbing shot in his hand then a really deep clean of his wounded finger. They made my son feel like brave and tough.
The front desk gal was sweet, efficient by bringing in the paperwork while we were waiting for ‘surgery’ in the room and explaining payment options (we didn’t have health insurance at the time). Nurses were kind, Dr. was great, and we will be back.

Good luck getting a doctor or a nurse to even look you in the eye. These medical «professionals» don’t care what’s wrong with you. They want you to visit. And visit again. And visit again. While they take shots in the dark and continue to rack up the bill.
It’s also a good idea to schedule your appointment at least one hour earlier than you actually need to be somewhere else after, because there is no chance in hell that you’re going to be seen any time near your actual appointment time.
The best part about their «after hours» clinic, is that they’ll act like they’re going to help you, take your number, then call you back later to tell you that you need to come in for yet ANOTHER visit. These guys must make a killing on office visit fees alone. These «doctors» are washed up or wannabes, but not quality physicians. If you need anything other than a prescription for allergy meds, I highly suggest you find another clinic or another practice.

I’ve been going to this location for a couple of years now with Dr. Madabhushi.
She’s been great for simple, routine illnesses. However, I’ve been dealing with some trickier stuff recently, and it’s been a bit frustrating.
It started off when after more than a week, no one had called me back about some blood work that I had done. When I got a nurse on the phone, she said that the doctor wanted me to go in to discuss something that had come back as abnormal (not news to me because this was something I already knew about because it’s a preexisting problem).
I made an appointment to go back, as per doctor request. DURING the appointment, the doctor asked me questions to things ALREADY in my chart (what are your medications, did we already do _​_​_​test?, have we checked you for _​_​_​?) — which made no sense because she had just seen me 1.5 weeks prior!!! After asking me things that she already had the answers to (if she had bothered to check my medical records before calling me in), she said that she would be referring me out to a specialist and to expect the referral letter in the mail in a week.
What a waste of my time and can’t believe they billed my insurance for: 1) a condition that we’ve discussed before, 2) asking me questions to things they already had answers to, to only 3) send me a referral that would come via snail mail. This should have been done over the phone… Neither the doctor nor I got any new information from that appointment.
To top it all off, we never discussed my other concerns, and the doctor was somewhat dismissive of them. She recommended that I should get another physical done… I don’t understand what a physical would show that she couldn’t do right there during the appointment. Didn’t make any sense.
I’ll be looking for another primary care physician. Hopefully, I’ll be able to find some good suggestions on Unilocal