Second Generation Roofing

Installed the roof on-​schedule, however, terrible customer service. After the first rain, there were issues with the installation. When I called Second Generation I was connected to the owner who became hostile and wanted to charge me to fix his company’s mistake. Had to fight with him and repeatedly demand he send someone out to fix the issues for him to finally agree. Horrible experience — never want to do business with him again. Also, they did not prep the roof jacks before they painted them, so within a year the paint is peeling off of all of them. Looks shoddy.
6÷20÷2016 UPDATE: Dale — Second Generation did the job. Please do not attempt to contact me. From your response, «…any mistakes we MIGHT have made, if it were made, … … OR ever even arguing with a customer in the last 20 years in business… «shows the same personalizing defensiveness that escalated the issue on the phone and nullifies your apology. Issues come up no matter where any of us work. Those issues can either be used as opportunities to win a customer over with excellent customer service, or they can be handled unprofessionally. In your case, the ‘we never make mistakes’ defensiveness, refusal to visit the job site to see the issue the customer was reporting, wanting to charge the customer without any level of investigation, etc., will never go over well.

Excellent customer service. Four years ago Steve and his crew at Second Generation Roofing came out and installed a white 4-​ply roof on our 1920’s bungalow. During the torrential rains we were surprised to find a small water spot on our bedroom ceiling. Steve came out located the small gap where the flashing ended and the stucco began and only horizontal rain could find. He filled the hole in 5 minutes and was off with a smile. Our roof is in excellent shape and we feel confident that Second Generation Roofing stands by their work.

I have owned an apartment building up in Santa Rosa for about 10 years. For the entire time, I have known I needed a new roof, but didn’t have the money to do the job. After a decade of saving, I had the money to do the job. I called 6 contractors (mostly found on Unilocal) to bid the project.
Despite having a pretty clear job scope, the bids were all over the place. Dale and the team at 2^nd Gen had everyone beat by a mile. They came recommended to me by another apartment owner.
Dale confirmed the time to re-​roof a week in advance and met me on site. He provided me options to save money on repairing the damage. He notified my tenants for me and his crew was professional and polite.
His gutter work was great and he cleaned the apartment at the end of the job.
A + for pricing
A for communication
A+ for follow up
Thanks guys for a great new roof.

Fast and professional installation, most reasonable bid!

I am as picky as they come and I was SO pleased to have this company come and give us our new roof and gutters! Every concern I had in the beginning as far as the mess or any damage to our plants, was completely gone after I saw the finished work. Dales crew came around 7 am and were gone around 4 pm. New gorgeous roof with a nice riser along the top, new clean, gorgeous gutters and they even replaced a section of rotted roof. The price was better than most we shopped for but the job was worth more than we paid. Our yard was cleaned up so well that you didn’t know they were here. His crew was fast but very detail oriented. We are so pleased with the quality of service and the excellent communication we had with the owner Dale. He is a great guy to work with and he gave us exactly what we asked for. I would highly recommend this company to anyone who wants a top dollar job at a medium dollar price!

No idea who wrote other bids. We were recommended him by a friend who is a contractor & uses him for all his jobs. Contractor very happy with numerous roofing jobs. Drove by other sites & seemed well kept. We got 4 bids for full tear-​off & re-​roof. Bids ranged from 9500 to 19 800 for the same work, same shingles, etc. Crazy spread. We went with 9500 second generation — he coordinated with our gutter people and summitt electrical who installed solar panel footings while roof off. It all went perfectly, done in 2 days, all flashing was nicely tamped down and painted. Roof looks fantastic. They continually cleaned with nail magnets and brooms during the day and at the end of each day. At end of 2^nd day our yard was cleaner than when they started and we had a great new roof at a fantastic price. Can’t recommend enough. We extremely professional, quickly returned all phone calls, answered all my questions.

terrible company, does not stand behind the work. leaks developed after less than two years. do not use this company

Owner is a nice guy but very unprofessional to work with — didn’t return calls, didn’t keep the agreed-​upon appointments, didn’t clean all the debris off portions of my roof even after I’d asked specifically for him to do that. Didn’t charge me for an initial inspection like other companies were going to do, but next time I need roof work I’ll be going elsewhere.