NorthBay Kitchens & Bath

I don’t normally write reviews, but I’m renovating my first home, and the experiences along the way make me feel compelled to share! These guys were amazing! I shopped around a lot for pricing (online and brick and mortar) so when I came to Northbay kitchen, I was prepared. KRISTINA really knows what she’s doing, and helped me work around my budget. The price differences between the other stores and here for the same product were competitive. They also are open to meeting a price you saw elsewhere! I HIGHLY RECOMMEND THIS STORE and specifically KRISTINA. She spent hours working with me on a late afternoon, despite being a walk in. (I didn’t have an appointment) the atmosphere was friendly, and they had all the brands I was looking for!

My contractor suggested I stop by and look at shower doors. So I went by. The door was open and once inside I was approached by a man. He told me that they work by appointment only and he was busy and he walked away. Needless to say they will not be getting my business.

Terrible customer service and terrible craftsmanship. They showed up at our house after Mis-​measuring our countertops and still had the nerve to ask us if we had plywood to do the job. They never told us that we would have to supply it but luckily we had some scraps of plywood lying around that they used to fill in the gaps where they had missed measured.

I’ve lived in the area for about bit…
Several times I have went in to ask questions and for help … The owner
Has always taken the time to help…
It’s so refreshing …
During a time when most businesses
Don’t even great you with a smile or kindness… and act like your taking too
Much of their time…
Thank you… for everything

So happy to have this excellent showroom in our town. It’s loaded with gorgeous items to choose from. From mid range to high end, they have it all. I love this place. I am a designer and I find David the owner and his staff to be warm, friendly and extremely helpful. I’m thankful that they are so conveniently located and always willing to help.

Update: the owner has issued us a refund in full, but still with no phone call, apology, or explanation. Still, we are glad to be finished doing business with this company.

We are so happy a friend recommended Northbay Kitchen and Bath to us for our bathroom remodel. We’re new to the area, so this friend’s guidance has paid off big time. Owner Dave could not be more helpful and straightforward. He has generously given his time to identify the right materials, fixtures, etc., and he even took us to look at granite countertops at his off-​site storage facility – in the pouring rain! If you work with him, I recommend you listen to his suggestions closely. (He talked me out of a dumb idea.) He knows what he’s doing and has steered us right all the way. We’ll be back for the kitchen work coming up next.

Really poor follow up. Zack came out to our house to bid on a kitchen and bath remodel and promised to have the bid within a week. Over a month later and never once has he contacted me or followed up. Clearly customer service is important to them…

Asked for an estimate a week ago and two calls and an email later still don’t have one. Not a good sign and based on the other reviews I am glad I am moving onto another company.

We used Northbay Kitchens to design our restaurants new 24-​foot bar and could not give enough praise about both the process and result. The owner Dave is not only trustworthy, but he has great design sense and completes the job in a timely fashion. With just a bit of input, he professionally took our idea to the next level. Not to mention that every subcontractor that he sent to our business was efficient, punctual and really nice. That’s hard to find!

I can’t say enough good things about this company. I’d dreamed of redoing my kitchen for a very long time, and David made that dream come true. He came to my home, measure everything, and came up with a plan. My former wasted corner cabinet was fitted with a lazy susan and became one of the most useful areas of the kitchen. He fit in not one but two banks of drawers, and made my long counter useful from both sides. No wasted space, drawers that rolled seamlessly and soundlessly — and the depth of the drawers — wow — I could fit all my pots and pans in one area! I must admit that I looked other places for prices etc, but Northbay Kitchen and Bath couldn’t be beat (in my opinion) for quality, price and customer service. I LOVE my kitchen — and cannot say enough good things about this company and it’s owner.

The owner, Dave, gave us a $ 700 design for our kitchen that priced-​out at $ 120K rather than the $ 30K we asked for so not only were we out the $ 700 for the design but we had to start over and pay for a different design. Fast-​forward 7 years later, we try to let bygones be bygones and keep our business local. We go in there to have a bathroom re-​tiled and we agree to very specific installation dates and times. He doesn’t call. He doesn’t show. His voice mail is full and you can’t get in touch with him. He gets belligerent when we ask him for a specific date/​time for install. On the date agreed to start demo, he doesn’t confirm or show on time. 2+ hours late, he shows up complaining that his team called in sick and his tardiness was his staff’s fault. He then didn’t remember WHY HE WAS AT OUR HOUSE. He didn’t remember our project or where the project was located in the house. NOTE: he was supposed to have already purchased our $ 5k worth of tile and we spent at least 10 sessions with him trying to nail him down. On top of everything, he didn’t bring a contract and wouldn’t provide us with one saying he felt the verbal prices thrown out were good enough. We stopped the demo since he didn’t bring a contract and even his employees agreed that we shouldn’t move forward with him on a verbal based on what they’ve seen. This was yesterday.
He shows up today unannounced with a contract in hand and a bad attitude — he hands it to me and walks off — doesn’t say sorry, good morning, nothing.
That is when I finally had enough and said that we were going to shop elsewhere. It then escalated to me threatening to call the police to get him off my property and curse words being exchanged. As a woman, I can tell you, having an angry man show up at my house unannounced when I’m alone with my family who then starts cursing at me in my driveway is terrifying. All for a re-​tile job — what a waste…
This guy can’t manage projects or keep his promises. He won’t come through and he’s completely unreliable. He will waste your time and money. There are plenty of other companies that will treat your project as though it is important and treat you with respect. This guy will not — shop elsewhere.

We’ve been a customer of NorthBay since 2001. We recently started another remodel where we needed bath fixtures and door hardware. Everyone in this store is knowledgable and helpful in finding the right fixtures. As a pure accident of timing, our shower fixtures we purchased back in 2001 needed new cartridges — with the help of Stephanie finding our original invoice and good customer service from both Grohe and Hans Grohe we were able to find the right parts.
We drive from southern Marin to do business with this company