Belle Femme Nail Spa

I have been getting regular pedicures at Bella Femme fora few years — just about since they opened — and I have generally been very pleased. Now and then I would get someone who wasn’t as good or was fast or unpleasant, but after my pedicure a couple of days ago, I may not to back. The women, who I hadn’t noticed there before, was very grouchy and never cracked a smile. She was rough and hurt me several times. She rubbed the skin off the back of one my toes. I knew something on my toe hurt, but I didn’t really look until I got home. I gave her the usual tip, and I am very sorry I did. I don’t get a pedicure to be hurt, and will probably not go back there, at least for a while.

Absolutely love amazing experience!!! Pedicure the best I’ve ever had. If your looking for a wonderful place, friendly clean go see them

This is my first negative review. I really try to give a place a chance a few times, and if I’m still dissatisfied, I usually just move on and go somewhere else. Today was the last straw. I went in for a gel manicure and pedicure. The gal doing my pedicure was slow, and that’s okay except the gal giving a pedicure next to me kept talking to my pedicurist and she would stop what she was doing with me and would listen and answer her. This happened at least 10 times. Then she painted over my cuticles and when I asked her to please fix it, she just applied more polish. I could do a better job, and that’s not saying much. Don’t get me wrong, there are some talented staff here, it’s just a mixed bag. I requested someone once, only to have the manager call her over to work on someone else midway through my manicure. There is another male here who is so rough he left cuts on eight of my fingers. I kept coming here because it was so close to where I live, but now I’ll go back to my favorite salon, even if it is 20 miles away.

I’ve been coming to Belle Femme (Belle Me) for a few years now, can’t recall when I first started coming in. I have always had a good job done, either mani or pedi. But after today I am not sure I will be back.
The cut and color were always fine, sometimes the massage wouldn’t be as good as I hoped, but since my toe nails still hurt 8 hours later, something is wrong for sure.
I had an older gentleman who I have seen there before but he was always just doing the color. As soon as he started to take off my gel I was flinching because he kept getting my skin, seemingly unaware that I was moving every so often in pain. Once he got out the other tools to clean my nails (and I come here about once a month, my nails are not super dirty or anything) it feels like he is digging where he should not be. He was going WAY too far under my nail to the point where it hurt so bad I started to clench up my entire body. He asked «does it hurt» and when I reply yes, all he said is «i know but I have to». Sir, I am an active dancer so I am on my feet a lot but there is no way that it should hurt this bad or that you even need to do THAT much to them. He did this for about 10 min and my mom, who I came with, was already on to the massage and then finished and he still was digging away. It seemed very unnecessary. Even right before he went to do the polish, he brought out the tools again. I cringed on the inside. My big toe is left slanting on one side, not even, and my cuticles look like they have been dug at.
My friend also had the same experience with the same guy about a month before. Told her she had an ingrown toenail that he had to fix but she did not. Made her cuticles bleed and everything.
So sad this was my experience. I love Tammy, she is always so nice and gentle and perhaps I will be back but request her.

I pulled a dumb move and paid with my debit card here but left the tip open. They tipped themselves $ 25. I know it’s just $ 25 but c’mon. I’m a regular customer who’s polite, patient, and usually tips well. That’s low.

I have been a regular at Bella Femme (Formerly Bella Me) for years. I like the services they offer, particularly the deluxe manicure and pedicure. The staff is generally friendly and hard working.
Unfortunately, I am frequently turned away, even when I have an appointment for service. The manager is rude and dismissive. He really does not care about the customer. Although I tried to remain loyal to this place, I will no longer return here after today.
My husband buys me gift certificates here in bundles of 5 to 6 for holidays (my birthday, Mother’s Day). This is the only way I have paid here for years. When I give them the gift certificate, they pull out their binder that tracks all my certificates. Today, all of the sudden, they would not honor a gift certificate I lost, even though there is a record of it. I brought in my credit card statement and everything.
It is so disheartening to write a negative review for a place I have frequented. I come here with my daughters I came here throughout my pregnancy, I come here with my sisters. Again, the ladies who do the nails are so sweet, I just cannot handle the dishonesty from the manager.

I was visiting Petaluma last weekend with a couple hours to kill and decided to stop in for a mani/​pedi. It was really busy, which I took to be a good sign. They got me into a chair right away and two people started on both my hands and feet at the same time (some people hate this, I know, but I don’t mind it). What I do mind is the awful manicure I received. I seriously think this was the first time this guy had painted anyone’s nails, ever. The polish job was that bad. I just don’t understand how these people get their license from the state without knowing how to polish nails! The bar must be ridiculously low. The pedicure was pretty good though. I definitely wouldn’t take my chances coming here again.

First time here and overall very satisfied. It was very busy for a Wednesday at 1 but I was greeted and helped right away. Tommy did a great job on my nails and great artistic eye! A little pricey but worth the money!

Great service, always on time. Clean, friendly and professional. I will definitely be back soon with friends. Nice soothing warm water pedicure with lemon slices and flower pedals.

I am very upset about my latest experience. I’ve gone a number of times but the last time I was here I had a guy I’ve never seen before. I came in for a fill and he cut my cuticles until they started to bleed!!! He said sorry and put some stuff on it to make it stop bleeding. Four nails started to bleed. They still hurt a week later. Very disappointed.

Update: The second visit ruined the first one :-(I made an appointment with the same girl and apparently so did 10 other people. She rushed through doing my nails and was highly irritated when I pointed out that 5 nails were very crooked. She told me that it was my fingers that were crooked and huffed and puffed when I asked her to straighten them. You could totally see the first set of nails under the new pink and white fill. Two nails have completely lifted and broke off. Sigh… The search for a good nail salon continues.
I walked in without an appointment on a busy Saturday afternoon and was promptly greeted and sat for my pedicure. They started working on my full set right when I sat down for my pedicure. They didn’t try to ask me my life story, they just allowed me to sit back and relax. Personally, I’d rather not engage in small chat with stranger especially because I’m really bad with understanding accents. The prices were reasonable, the service was quick and my nails came out perfect. I’m pretty apprehensive about trying new nail salons because of past experiences but I’m really glad I found this place and I’ll definitely be returning.

Worst nail salon I’ve ever been to, and that is not an exaggeration.
Walk in to get a gel fill. Told them I wanted a design that is trending right now so you would think they would know what I’m talking about. No such luck. They acted like it was a huge inconvenience to do a design.
They also use old or dried out gel paint because they had to paint, take off and repaint THREE times until the base coat didn’t come out pruny and wrinkled. I sat in the chair for 2 hours to get a fill that didn’t last one day. Paint is already chipping off and one nail is broken (see pics).
Above all, the old hag who did my nails was so nasty, her attitude really sucked. At one point I received an important phone call from my mom and she proceeded to scream over me in her native language to another worker across the salon fully aware I was on the phone. I hung up not being able to continue my call, and scolded her for being so incredibly rude towards me and she was unfazed. SO EFFING RUDE!
They charged me $ 45 for this hack job. Should have just taken the money and burned it in front of them. This place and its staff are an absolute joke. They don’t deserve to be in business.

Went here today for a mani/​pedi because they are always full. I can see why. My pedicure was fantastic! The woman was very attentive and spoke with me briefly but let me enjoy the massage in silence. However, they switched people for my manicure and I paid for a deluxe and got about 30 seconds of massage on each hand/​arm while answering phone calls and intermittently taking payments. I also got sent out with not quite dry nails and they are already nicked.
I wish I could’ve kept the same woman for my mani! She was fantastic. Will be back to see if experience changes next time. Such a shame to end on a low note.

I’ve been at Belle Femme three times for pedicures and was satisfied the first two visits.
The last time I was here, the lady who did my feet pointed out that my previous pedi was bad and wanted to know where I got it. When I told her that it was done by one of her colleagues, she muttered something and started cutting and ripping out the edges of my nails. I started bleeding on one nail and had problems for weeks with two painfully infected, ingrown nails (never had this problem before!).
Badmouthing a pedi done by people in the same salon is one thing, but then giving me the worst pedicure of my life, that’s just inexcusable!

I wish I could say something positive. My first experience here was good — nothing impressive but a decent pedicure nonetheless and the polish held up well.
However, visit #2 was pretty much a disappointment. I called and booked an appointment because I was tight on time to get my pedicure done. I showed up right at my appointment time (5:30 pm) only to wait close to 15 minutes before anyone actually started working on me. In that time no one ever offered me water or tea (although others around me were asked).
The salon seemed very busy and all the usual ladies were tied up with other clients so one of the men ended up working on my nails. He layered and layered the polish on my big toes (I’d say 4 – 5 coats). It seemed odd and something I’d never seen done before but I assumed he knew what he was doing. The whole process ended up taking close to an hour (20 minutes longer than I had planned). Over an hour after I got home, the polish on my big toes was still not set which I sadly discovered upon putting on my sneakers so, the whole experience was a total waste of time and $ since I had to re-​do the pedicure.
If you go here, I strongly advise that you block off an hour and insist on having a female work on your nails.

This is by far the best nail salon in Petaluma. You may have to wait a bit but it’s totally worth it. I love the pedicures and how you have options on which pedicure you can get. I have never had a bad manicure either. They are great.

Aside from the wait time, I’m very satisfied. I called at 3:15 and asked if we could come now for 3 pedicures. They said 15 minutes. When we got there it was REALLY busy. they took 2 of us right away (maybe a 5 minute wait) — but I had to wait an adtl 15 minutes.
I am very pleased with the massage and the job well done on my toes.
Edit: 11÷4÷15 — from 4 stars to 3…
A few weeks ago I got a mani/​pedi. By the time they were drying I looked down and had small bubbles all over my nails. REALLY bad on some, so so on some. But very noticeable to me. I was worried it was MY polish. But then I looked at my mom’s nails (who used their polish– a totally different brand) and she had them too. Must have been from the top coat. I told the lady. She asked if I wanted them redone, I said I didn’t really want to wait and spend the time (my husband and daughter were walking around the shopping center waiting for me) so she just shrugged and walked away. I thought maybe a discount or coupon for next time would have been Nice.
So for quality of foot leg massage I would go again. Quality of finished product… Probably not.

This is review is a little late but thanks to another Unilocaler I discovered I wrote the review for the wrong place!
I moved from Petaluma to another area but still come back on business. My last trip I stopped at Belle Femme (which I thought was the best ever!) but it was soooo disappointing. In short «rushed» would be an understatement. Gel Mani-​Pedi finished in about 30 minutes and looked like it.
I went with a group and we had appointments and everyone was disappointed.
I was embarrassed because I raved about the place.

Even though i had a not so good experience when i got acrylics i didn’t let that stop me from going back for their famous pedicures.
And boy am i glad i didn’t let that experience get me down.
I got the Royal pedicure with a friend. and we had the BEST time!
We had reservations and we were seated quickly and were able to sit together.
Then began the most relaxing and enjoyable hour of my life.
The attention they paid to my poor little feet was incredible!
I highly highly recommend getting a pedicure or manicure at Belle Femme! They really know how to pamper someone! they are experts at the art of relaxation.
My friend and i decided to come back every other month for the Royal treatment.
I am counting down the days until i can get back into that chair for another hour of pampering!

Great place. Clean, friendly, well priced, and they do a great job. I enjoyed my first visit and will be back. My daughter really enjoyed her experience as well. Thank you!