Sun City Express

DRIVER LOST
2 stars are for the fact the pick-​up of our guest at Sky Harbor airport went smoothly. Thank you. However, this was the first and last time we’ll use this service, which was recommended by neighbors.
Approximately two weeks in advance of our need for service, I made (and paid for) reservations. During first calls, the connection was lost three times; therefore I had to call back three times. I heard someone in the background saying, «What’s wrong with these phones?» The person taking down all the details (I won’t record her name here, even though I do have it), was extremely slow and seemed not to understand, even though I carefully enunciated every word. Ordering service for our soon-​to-​arrive guest was painful and laborious. When I responded to the question regarding destination, and advised Sun City, she asked, «Surprise?» I repeated «Sun City,» yet when I asked her to read the details back to me, she had written «Surprise.» This is only one example of her several inaccuracies during my request for service, which took an inordinately long time. I should have recognized at that point that this company has some serious problems.
Prior to pick-​up of our guest, I called to confirm all the details and amazingly, they were correct; and as mentioned, pick-​up went smoothly.
Prior to our guest’s departure, Sun City Express called two days ahead to confirm they would arrive at our home by 5:30 p.m. and would have our guest at the airport in plenty of time for her international departure at 8:10 p.m. We appreciated the customer service aspect of this call.
On the day of departure, my husband and I were out front before 5:30 to see our guest off. At approx. 5:32, we received a call informing us our driver would be 15 to 20 minutes late. I told them to forget it, because they could not possibly get our guest to the airport on time. The caller said, «I guarantee we’ll have Mrs. C. at the airport by 6:15 p.m.» Didn’t happen. At 5:45, we all went back out front and waited. .. . and waited. .. . and waited.. .. .. 6 o’clock came and went. .. . and still no van from Sun City Express. Again, our guest’s international flight was to depart at 8:10 p.m. and we live a good 40 minutes from the airport.
I called Sun City Express again and asked if they accept any liability for missed flights. The answer: «NO.» Just as I was speaking with this person, the van arrived. .. . and our guest left our home at 6:05 p.m. By this time, she was having extreme difficulty maintaining her composure. .. . as was I. We have just heard from her and learned that she arrived at the airport at 6:40 p.m. and made the flight with little time to spare. .. . THE DRIVER HAD APPARENTLY GONE TO A SIMILARLY-​NAMED ROAD BY MISTAKE. (The road he mentioned is just under five miles from our home.)
We hope never to put anyone through such terrible stress again.
Upon reading reviews for this company, I see that they may not be providing GPS’s for their drivers. If this is true, it is not only astounding, but unprofessional in the extreme. Because they are called Sun City Express, one would assume the very maze of circular streets in this Sun City neighborhood would make it obvious the use of GPS’s is the only way to navigate around here.
Would we recommend this service? Sorry, but no. .. . because the bottom line aside from safety of transport, is the timeliness of the pick-​up for arrival and departure. BOTH must be flawless.. .. and weren’t.

I have taken the Sun City Express shuttle dozens of times. They recently had an ownership change and have doubled their rates. This offends me.
Über car is now cheaper (especially when you have two or more). No more Sun City Express shuttle for me unless I am desperate.

Ordered a 4am pick up to catch a 6 am flight. At 405am, the dispatcher «didn’t know where our driver was» and sent a second vehicle, which arrived at 435am. We arrived at Phoenix sky harbor at 530am and ONLY due to the kindness of Southwest Airlines did we make our flight. We called the next day to voice our displeasure, received no apology and in fact was told we should be THANKING them for upgrading us from a shared van to a town car. Supershuttle for us from now on. Sun City express is unreliable and supervisory staff is rude.

No GPS, No Map, Asked me for directions, I was scared and uncomfortable!
I booked and prepaid for a shuttle from Phoenix Sky Harbor Airport to Surprise, AZ, at least one week prior to arrival. You are required to give a phone number and address of destination. One would think, this is because the route was mapped out, or put into a GPS prior to pick up. Not the case! I was picked up on April 11, 2014, by an elderly driver. At pick up, he was friendly and helped me with my bags. I was the only passenger in the van. We proceed to move out of the arrival area of the airport and the driver asks if I know how to get to where I am going. I think that this is a joke and kind of laugh, saying this is my third time here this year. He says, good, do you know how to get there? I say, not really don’t you have GPS? He says no. I asked didn’t the company print you directions from MapQuest or something? No, is his response. I say, they don’t give you a GPS? No, he replies I would have to buy my own, and I also have to buy my own maps, and the area you are headed is so new, it is not on my map.
As a frequent, traveler, Road warrior, I expect when I get into a cab /​black car /​van service that the driver has GPS, or knows the area. As a female, this could be a very frightening situation. I kept it in perspective, because he was elderly, but I was uncomfortable, and felt unsafe /​unsure. I began texting the person, that I was meeting, for directions. I then downloaded an app for MapQuest on my phone — did not have it, because my personal vehicle has GPS. The driver did not want to use the map quest directions I pulled up, making me even more uncomfortable and nervous. He did begin following directions provided to me, via text. I was so nervous that I was continually texting someone telling them what we were passing and the road signs I was reading. Once we got close to Surprise, I recognized the area and directed him to the house I was going to. The driver said, Glad one of us knew where they were going. Not humorous, not even remotely acceptable! I did tip him, and was not confrontational about his lack of directions, because he new where I would be staying — I don’t know this guy!
The person that I was visiting, who recommended Sun City Express was very upset. She came out and spoke to the driver about lack of directions. His response was, At least I got her here.
We called Sun City Express to speak to a supervisor and his response was, «He got her there.» Again not acceptable. He rambled on, that I needed to arrive at my destination quickly for a meeting. This had nothing to do with the fact that I road 45 minutes with a man that did not have directions, and did not speak more than ten sentences after leaving the airport. We explained that had he not been elderly, this would be even more frightening than it was. The supervisor said this man has been with the co. a long time and refuses to use GPS. Not the same story the driver gave me, and if you don’t know where you are headed, and refuse GPS and maps, why are you driving people. when mentioned to the supervisor that he did not even apologize, he then said sorry. Too little, too late, and not professional or courteous, or empathetic.
Beware, be warned, take heed, before allowing yourself to be put in the same situation that I was in. I was scared.

Not sure why they are getting great reviews unless you don’t have to be anywhere promptly. I waited over 35 minutes for them to pick me up at the airport, then we had to pick someone else up, then take them all home even after asking if I could be dropped off first as I was on a timeline for work, the driver was rude, maybe because they do a lot of retired folks that don’t have anywhere better to be but taking 2 hours to get home is in acceptable, oh and the seat belts were broke too…

I’ve used Sun City Express 2 times so far, and I can honestly say I love this company!
Always on time – except when you come back you have to call them from the airport, and they pick you up as quickly as they can IF they aren’t already there. Last trip when I came in from Buenos Aires they knew I would be arriving at a certain time and, even tho they had 2 other people in the van already, the driver waited for me outside the airport, so all I had to do is… well, walk outside the walls of the airport. EZ!
And when they know to pick you up at 6:30 am they arrive at my house exactly at 6:30 am. So far they haven’t even been a minute late.
They have always helped me with my bags and even offered a hand to help me into the van when I needed it… and sometimes I do cause it’s so early or I’m so tired I’m liable to trip myself getting into the van.
Their prices are the lower than Super Shuttle I know. There are other shuttle services in the area, but none compare to the overall service and price offered by this company I think.
They seem to have been here a good amount of time, since when I first called and gave my address the Dispatcher automatically knew what community I lived in (much to my surprise).
I do alot of international travels, so when I return and am pretty beat from 20 hours of flights it’s always good to know the nice people at Sun City Express will be waiting to take me home. This is definitely my go-​to company for rides to and from the airport.

My mother and aunt, who have traveled to Phoenix in the past, have always used and have been happy with Sun City Express. This recent trip was no different. They called us the night before to remind us of when they were coming. They are great about sticking to their schedule. It would have been $ 100.00, but since there were three, it was $ 55.00 plus a $ 10.00 tip. Our driver, Rick Stezz, was very friendly and professional, loading and unloading our luggage and helping me in and out of the van. I thought it was cool that they had a step ladder as I know older people make up some of their clientele. He drove very safely and announced which airlines were in which area as he drove through; the first stop was coincidentally ours as we were on US Airways and another couple on Southwest as they share terminal 4. So, for reliable shuttle service at reasonable rates with friendly service, Sun City Express cannot be beat. Keep up the good work Rick and staff.

My family and I have used these guys for years to get from the airport to our destination. Recently, it was $ 102 to go from the airport to Sun City for 3 people round trip. Not bad.
The drivers are always friendly and on time. They give you a voucher for your return trip and call you the day before you leave to tell you what time they will pick you up.
Sweet deal!