SimonMed Imaging

Nickie took scheduled my appointment, she was great. Professional and listened.
When I arrived, I completed my paper work. The front desk staff was great. Annette the tech, was professional and walked me through the procedure. My results were in the next day!

i sheduled a appointment at 6 and was on time even 10min early. i was sitting there waiting when a couple comes in and i over heard the employee that her check in was 530 so she said have a seat we will take care of it. she should have been put at the end of who was there becuase guess what she went in first than me hows that fair i was early to mine and they were 40min late and they get seen first. so i didnt get seen til 745. they knew they were short a person so why wouldnt you reshedule the people that were late why did we have to wait becuase they dont know how to tell time or have a watch. last time im going here. please choose a different location

Why would you schedule an appointment at 4 and still not call a patient back by 6? This is the worst customer service I have ever seen. I am in the healthcare industry and I would never make patients wait for over 2 hours. I think these places forget that we have a choice and will NEVER choose here again.

This is for the location at 55^th and Thunderbird stay away, was there for 40 minutes before they called a person back first floor, she was back in the back for 5 minutes, waited then they took 2 upstairs, then was sitting for another 15 minutes called someone else back on first floor so I finally asked how long it would be they, said another 20 minutes or longer but we are next. I had a sick 7 year old waiting for an xray, she has been to this location 4 or 5 times in the last 2 years finally got my paperwork back and left. I will never use this place again, they could care less about you only there to socialize with one another. If you do decide to use them be sure to pack your lunch bring your phone charger and be prepared to get pi****ed off. Never again will I take a person I love to this place, I would hate to be a member of their family they would prop you up in the corner and leave you there.

My review is for the location listed, 9403 W Thunderbird Rd., Peoria.
I have had multiple tests done at this location and have always been pleased with the staff and the service provided. The technician who helped me on 12÷30÷14 was very kind in helping me get up from the table after my MRI because I have serious neck/​back problems and after laying there for an hour, I was very sore. They always have the reports available quickly and give me a CD with the images right after the test.

This review is for thunderbird and 53av.
Simon med books appointments and will keep you waiting for extended wait times.
I went on a Saturday and all the front office staff, and the med techs were having a chatting session. Apparently there are no supervisors to insure patients are properly treated, and appointments are honored. When I waited for over a hour I approached the front desk, and informed the receptionists would have to reschedule. They had the nerve to say they could bring e back right away. If you go after hours or on the weekend, be prepared for poor service. This large company doesn’t have any care about patients. If your insurance covers any other imaging like valley radiology and you want to be treated with dignity and respect.
When the cats away the mice will play. Simon medical has no concern about their patients. Beware!!!