Nordstrom Rack

This location is extremely busy. I usually go to the location on Camelback & 16^th Street. Maybe it was just that they didn’t have a lot of cashiers and I’m used to more but the line was pretty long and it was noon on a weekday and it was busier than the other location on a weekend.
I only looked around for a few minutes because I was mainly in the store for returns. The selection isn’t as great as some of the other stores and it seemed a bit less organized.
The customer service was great — the girl helping me out was very patient and friendly as I had returns from both online and in-​store, which she had to look up the receipts for.
Overall, I would prefer the other locations since they are close to where I live and have better selections but this one is conveniently located close to work and I wouldn’t completely object visiting it again.

I went here right before I left for Bali looking for a raincoat when I discovered it would be raining a lot during my trip. Let’s just say that although they had cute things here, they don’t have a lot of sizes to choose from so be thin. Also they didn’t coats made for rain. They had them for snow but none for just rain. I didn’t need to be warm in 100% humidity, I just needed coverage to keep me dry. Also I needed simple black pants for work but as stated before, be thin or don’t shop here at all.

Went in with my son yesterday and was very pleasantly surprised-​since the one in our old hometown of Laguna Hills, CA was always a mess! This one was very inviting, you saw lots of «possibilities» in ways that made you want to shop and the young man who helped my son was great! I did find a great dress and I wasn’t even looking!

This store is a ways for me, but I would much prefer to go here than all the way to Scottsdale. I love being able to go to a Nordstrom Rock and make any necessary returns or exchanges from a regular Nordstrom or
.
They have a variety of things, even came across some Alex & Ani bracelets there! It is definitely aba better shopping experience than at a Ross and if you are patient, you might hit a hidden gem. I was able to score some Rebecca Minkoff earrings for $ 9.97 and a Rebecca Minkoff crossbody bag for $ 50.
The most difficult part is not buying everything that you put in your cart! It’s just like going in to Target, you go in for one thing and walk out like $ 100+ later. I don’t mind, though, even if my wallet does!

Very poor customer service, I would give no stars if possible. I regularly shop at Nordstrom and Nordstrom Rack and I’ve NEVER had an experience like I did at this store. The staff act like customers don’t exist. Never again will I visit this store.

Customer service here can be a bit sketchy at times. Once you have one’s attention they are pleasant to deal with. Pricing isn’t bad and I wish they’d have a better/​wider shoe selection.

I have shopped here several times. Not only am I surprised at the merchandise I find, I love that I am treated like a regular. I had a return one time, and I neglected to bring my receipt. I had my emailed copy, but the person who was helping me must have been a manager. She told me not to worry. I gave her my Nordstrom card and she found my purchase Lickety split. She reminded me I was a card holder and therefore part of the family and she always takes care of family… She was genuine and helpful and what could have been a daunting process, super easy and gracious. I love this store!
I’m not one for credit card verbiage in trying to sell me a program, and I already had a card, but she let me know that they had a debit card option as well. With routing and checking info handy, I decided, why not and applied for debit. I have two options and twice the rewards coming my way!
Go see the ladies at Arrowhead, you’ll be happy you did.

I love this store! The prices are great considering it’s name brand and the customer service is outstanding. I read another Unilocaler complaining about one of the MICs, Dana. I have dealt with her on multiple occasions and she has always been very sweet and helpful. I love shopping here though the location isn’t the greatest.

Nordstrom rack is a great store to buy brand name items at a high discount.
Their shoe selection is vast with options for dress, casual, and sporty.
Clothing is available in a variety of styles with lots of current options.
Accessories like jewelry, sunglasses, bags and luggage are available in abundance.
Recently they introduced a brew checkout system where almost any associate can do the process with their handheld devices.
This is great for busy weekends or shopping season.
They have their own sectioned off lot with lots of spaces.

A girlfriend of mine and I come here all the time and I’m in love. Whether it’s getting higher end make-​up, or higher end clothing and shoes, I have yet to find better deals! The staff is always pleasant, the prices are nice and reasonable, and everything is so easy to find, as the store is so neat and organized. There is never a long line, because if one starts to build, associates will pull you out of line if you aren’t paying cash, and run your card on a hand held machine. I definitely have to limit my visits. :)

Where have I been that I haven’t visited Nordstrom Rack until recently? Shame on me! Great prices and great Nordies tried and true items. I particularly liked the kids section. Great clothes and REASONABLE prices. My kids are looking great at prices I can afford. The staff was super nice and very professional… and I could get my receipt emailed to me. We will definitely be back. Thank you!

This particular Nordstrom Rack is pretty organized. Most I’ve shopped in can be a mess. I went during the week so there wasn’t really a crowd. Wish there was a bigger purse & accessory selection. Also, I’m not sure if it’s just me but this store seems smaller than most NR’s.

My new favorite store for clothes!!! Really good deals if you have the time to dig to find your size. Definitely worthwhile to visit and save $$$

This location is not great but not bad either. Hence, the 3 stars. The selection is not as broad or high end as the Scottsdale stores, but that just has to do with demographic. I have on occasion found things at this store that were priced cheaper than the Scottsdale store. So that’s a plus. But honestly, when it come to the brand selection you think of when you hear Nordstrom, this is not the best of them.

You gotta love Nordstom’s Rack! Great selection of high end cloths and shoes and, usually, about half price. AND you still get to enjoy the wonderful Nordstrom’s return policy so you never have to worry about returning ANYTHING for any reason.
For instance… I bought a pair of very nice Hugo Boss black loafers last week. I wore them for a full day and got a blister (I’m used to Bruno Magli or Too Boots). Remember these are leather soled and hard leather upper shoes, so when you wear them you can certainly tell.
Not a peek. Returned them with a smile. Nordies… I’m smitten.

I’m so happy that this location is open. I think the store will do very well in this neighborhood!
The selection is smaller than other Nordstroms racks I have been to but it still very good! The staff here is very helpful and friendly. I like how they just started a new «speed check out» you can actually just walk straight up to any of their team members wearing a green shirt and check out with them instead of waiting in line. (kind cool I thought)
I’ll be here often i’m sure :0)

This place can be highly frustrating at times, because it often gets too crowded. However, if you come here first thing when it opens, then it’s not so bad. I’m glad to finally have a Nordstrom Rack on this side of town, because I hated having to drive all the way to Scottsdale Road to get to the next closest location.
To shop here, you have to be really in the mood to shop and filter through things, because although there is some organization, there are still mixed clusters of similar things on random racks.
If you really look hard, you can find some «gems» though. My intent of going shopping today was to find a mother’s day gift for my mother-​in-​law. I wasn’t even planning on going to the accessory section, and hidden among the bag racks was a Kate Spade tote. I looked online and the tote was still selling for $ 165+. However, this store was selling it for less than half that price. Score! It’s always hard for me to find unique things and clothes, but sometimes, I’ll find those unique items here. When I’m at the regular Nordstroms, I find alot of things I like, but I just don’t feel that some items are worth the money, but IF they somehow make it to «the Rack» and IF they have reduced to a more reasonable price, then sometimes, there are things that can be found and worth buying here. You just have to invest the time…

First they don’t carry any tall sizes. Americans are getting taller — proven fact. Please carry tall sizes.
I bought two Calvin Klein pillows today and when I got home and removed them from the zippered case, I noticed Both pillows have been ‘marked’ in some attempt to not allow them to be returned or something. The Bar code on the ‘Do not remove tag” has a black marker line through the bar code on both pillows. The Calvin Klein tags on the pillows have been cut through (double sided) to ‘mark’ them that they were sold at Nordstrom Rack vs. Nordstrom, I guess. This makes NO sense to me … Even though I bought them at the «rack’ vs the full service store, you SHOULD NOT have defaced the pillows and especially not the logo. When I wash them, I am sure the tags are now going to fray and unravel. Thanks Nordstrom … Thanks.
Ironically the package lists the now defaced label as a selling point: «Signature Linen Label» the package boasts.
I shopped for a pair of mens jeans here today … did I miss something? $ 119 jeans marked down to $ 100 is your ‘outlet store’ price? 15% off … what a joke !!!

Great store! It was closing time and I just needed to pick up one item. The manager was so nice and let me in to grab what I needed. He went an extra step to help out a customer when it would have been easier just to say «Sorry, we are closed» and shut the door. Even though it was after hours, ALL of the staff were in a good mood and very friendly.
Also, the store is clean and well put together. Lots of merchandise. Good location in the Arrowhead area with tons of other shopping very close. From the phone rep to the manager to the cashier all of the staff is super friendly and helpful. I will definitely keep shopping there!!!

Located in the old Linen’s & Things building (behind the Five & Dime Diner), had to check it out… meh!
Parking was getting full, inside the store was kinda dark like a cave, the check-​out line looked like it was moving quickly, racks were still tidy, restroom was clean (and new!)…
They have LOTS of shoes, and VERY small areas of mens, missy, kids, and some accessories. There are no household goods here.
FITTING ROOMS: They don’t just give you a plastic number sending you back to oblivion, the gal at the fitting room walks you to the fitting room, like a hostess at a restaurant — this caused a line of impatient shoppers, even though there were plenty of fitting rooms available.
They do offer alteration service here too — you can see the busy Seamstress near the fitting room area.
PRICES: I’ve bought things at Macy’s & Dillard’s for way less.
Nordstrom Rack reminds me of an overpriced dimly-​lit TJ Maxx.