Moore Chrysler Jeep

I bought a 2011 Dodge ram Laramie from this dealer a little over a week ago. Love the truck but there are a few minor issues. I have a very loud ticking coming from the right front wheel well. Map light, charging port and antenna loose. Seemingly short time to diagnose «at least» what is the matter. I dropped my truck off on Monday afternoon and was assured that my truck was on the list to be looked at in the am and promised a call after. I hadn’t heard from the service advisor by 4 pm so I called. He told me they hadn’t looked at it yet… backed up because of the heat and cars lined up… blah blah… Called back near closing time to ensure they had all the issues I knew of on the list. Well good news, I was next on the list to have my truck looked at in the morning… Here it is Noon and now some how I have dropped to 4^th on the list! I wonder if it is because I had purchased a bumper to bumper warrantee, so no cash from this customer!!! I am Hopping mad! Bought a New to me truck and I cant even drive it! Why cant I be on a call back list GRRRRRRRRR

I walked in here knowing what I wanted and for how much I wanted it. A couple hours later I am driving out with my 2015 Kia Optima. Brian Davis worked with me so that a deal could be made. He helped make it work for me and I appreciate that.
I’d come back for sure and I would tell others to check this dealership out.

Not the worse experience in buying a car but not anywhere the best. Had to wait forever for finance and then even longer for delivery.

Michael Queen and the service on my vehicle was incredible. Rarely would I write a review or want to… He is the real deal, I will be back!!!

We had a fantastic experience at Moore Jeep. We were searching for a used car for my teenage son. Since he was paying half the funds we needed to make sure the deal came in at exactly what our funds were.
Our salesman, Rick Watson, was patient and really good with our son. We found a great car that was a 2008 Sebring convertible that only had 45,000 miles and was a cream puff!
Rick took great care of us and we were in and out in 45 minutes paying «cash». We picked the car up 2 days later.
A week later my son LOVES his car!
Thanks Rick and Moore Jeep!

watch out for finance THEY WILL SCREW YOU! We said NO add ons and he snuck in a $ 484 charge for a brake light flasher… something you can get on amazon for under 19.99! They are saying we added it and signed for it and they are not comfortable taking it off. excuse me, NO. NO DOES NOT MEAN YES. DO NOT BRING YOUR BUSINESS TO THEM! This is beyond shady and I cant believe they can sit across from you with a smile and LIE to your face so they can make a quick buck. I WANT MY $ 484 BACK. Costco has been absolutely helpless with this purchase. Take your money some place else

The service department is a joke. I called a few days prior to schedule to bring my car in. They told me to be there at a certain time and that the job could be completed before they closed. I got there thirty minutes early and they told me I’d have to leave the car there overnight. My new car had an easy-​to-​fix defect that they refused to fix, insisting that they must first take a photo and send it to Chrysler to receive an authorization, which would necessitate a second trip however I live an hour away. I left and took my business elsewhere.

Horrible service. Made an appointment to have my car looked at for repairs on a Friday they advised it would take a few days but they would get back with me on Tuesday. Nothing, had to call them Wed, still not looked at. They called on Thursday it should be looked at tomorrow. They called today, Friday, and now cant look at it till next week. In the meantime I am continually renting a car. You are a dealer. This is one of YOUR types of cars. Seriously if this is how you do business I will not be buying YOUR brand again in the future.

We bought a new 2014 Jeep Wrangler last year at Moore. We had a great experience with the salesmen, who went above and beyond to find us an elusive 5-​speed among the sea of automatics out there these days. Got a great rate with financing, didn’t pay more than we wanted, all in all purchasing from them was a 5-​star experience.
Service is another story…
Problem #1 — We took the Jeep back for the first oil change, and let them know we’d be waiting for it. The work was done in probably ½ hour at most. The problem? NO CASHIER. This is the first service department I’ve ever seen with no cashier! Your service advisor is also your cashier (along with everyone else). Our Jeep was done, but we had to sit and wait for over another ½ hour for him to get through working with other customers simply to pay our bill and leave! This convinced us to have oil changes done at another dealership, which we did.
Problem #2 — The Jeep developed an oil leak a few weeks ago, so we thought it best to have the repairs done where we bought it. I called Moore, and made an appointment to bring the Jeep in on a Wednesday at 5 pm. Since it would actually need mechanical work, I expected to leave it for a day or two. Our service advisor told us he’s give us a call the next day with a report on what the problem was.
The next day, I hadn’t heard from anyone so I called about 2 pm. I was told the oil change and tire rotation was done, but nobody had looked at the leak yet… probably tomorrow (Friday). I heard nothing on Friday, so again, I called about 2 pm. Surprise, nobody had looked at it yet! I got pretty irritated and told him this is why we made an appointment, not to just park our Jeep there while we waited for them to get to it! He said there’s 30 or 40 people ahead of me who are all waiting — to which I responded that this would be the last time they ever see me! The advisor called me back later in the day to tell me they had looked at the Jeep, found the problem, and it would be ready by TUESDAY mid-​day. Seriously? Nearly a week?
I originally came here to blast Moore, but I happened to see a reply from Amanda to several of the complaints, so I thought I’d give her a call on Monday to see if she could really help. Amanda was courteous, apologetic, and promised to look into my situation immediately — which she did. I got a call back from her in less than 5 minutes stating that my Jeep was being washed and was all finished. She seemed genuinely concerned about the issues with service, and admitted they have some bumps to work out. She also offered me a free oil change to make up for the poor service.
I may take her up on it once they hire a cashier to help move people through the service department.

No one even acknowledged our presence after the salesmen (3) looked at us several times as they all sat around talking for the 40 minutes we were car shopping. We wanted to test drive a Cherokee but since no one would help us, no sale! Shame on you for running your business this way. You must have made your quota for the night, because whomever was in charge, doesn’t know business sense. We even walked in and thanked them for «all of their help» and they looked like they still didn’t care. Whatever! We moved on and found a very pleasant salesman at Peoria Nissan who reminded us what customer service means. Thanks Serge @ Peoria Nissan.

I put in an online request for a used Yukon they were offering online and received a prompt response that the vehicle is available so the wife and I drive a half hour to the dealer. We get there and they have us sitting waiting for a salesman for over 20 minutes and I’m already not that impressed. The salesman greets us and we tell them the vehicle we were looking for and he says great I will pull it around. 10 minutes goes by and he comes back and says the vehicle has not gone thru service yet so we can look at it but not drive it ok fair enough. A couple minutes go by and he comes back and says sorry but the vehicle is sold and I don’t know why we still have it online. At that point I just shook his hand and said great and walked away. I daydreamed about cursing him out for wasting my time but instead took to Unilocal to warn others.
Recap
–I was told to come in for a car that clearly was not available.
–I was lied to from the salesman about the car not going thru service and I couldn’t test drive it.
–Complete waste of time buyer beware

After waiting 2 hours and 15 minutes to have our oil changed minus having it washed seems a bit much. It was hard pressed to find the current status of where our vehicle was after the hour they told us it would take. The service staff seemed too distracted to find out for us when asked repeatedly. If it had been busy I could understand but that was not the case. After an hour and a fifty minutes we ended up waiting outside on the service bay just to get someone’s attention. After two hours, a lady that was working in the parts office finally offered to track our jeep down. Low and behold it was just sitting in the back, not even being prepped to be washed but just parked in the back. So, take my word for it and by pass getting your maintenance done here.

I had a brief encounter with Moore Chrysler today. I called a few times about a van that I wanted to test drive and was certain to buy it cash today. The internet manager Amanda and a sales person told me that it was available. I told them I was coming to drive it, I live 52 miles from this dealership.
I called after lunch and told the internet manager I was coming over and to have it in front of the dealership and ready to view. It is 106 degrees here today. Well instead of being nice and saying, «sure sir, come over and we will have it ready and look forward to your visit». She was not very polite and gave me a song and dance about a sales person calling me. I told her I would be there in 15 mins. Well she got annoyed with me and in a huffy tone said, «well just come over and ask for me then». Wow, some friendly attitude huh?
She sent me a email a few mins later and said that a car broker took the van off the lot and it was not there for viewing. Well there goes a half day and over 100 mile drive.
I read several negative reviews on here about the dealership and I was apprehensive to go there, but figured I would give it a try. I guess my intuition was right.
I could not recommend this dealership and would never go back.

Made an appointment for today at 8:30 in the morning. Pulled up to the service bay (as the sign says) at 8:20. All the service consultants are sitting in their cubicles typing on computers or texting their girlfriends while ignoring the customers. I’ve had bad experiences with them before and this was their second chance to impress me. Fail.
At 8:40 some enterprising young man walked out of one of the cubicles and actually start checking the VIN number on my vehicle. After about 5 minutes he looked around saw me standing there and asked my name. He then notified my service consultant that I was waiting. By 8:45 I finally saw the consultant who started processing the vehicle.
The service was completed sooner than anticipated and the price was reasonable. Better experience than the last time.

This review is 5 stars for Mitchell Smith, 0 for the rest of the company.
Be prepared to add $ 1100 in bs dealer fees. $ 895 prep fee… includes a HORRIBLE «detail». And two other fees the finance guy couldn’t even tell us what they were. «its on every car, that’s all I know.»
Kid cleaning the offices bent over and I got a full moon. Pull your pants up! The detail was worthlesd, but what do you expect? I spent an hour rewiping the car to get rid of all the streaks the left over everything from the inside out.
Anyways, go to Mitchell or buy your car elsewhere. But not Airpark, they were horrible.

Service department sucks! Every time I go there the wait times are LONG! I wouldn’t go there but I purchased an oil change special. When that expires I will never come back for sure.
Just left there, as usual there was a cluster of confusion by the service advisor area. Mostly customers wanting to know the status of their service. (Imagine that). I tried to get a defective battery (under warranty) replaced that went bad on a Sunday so I replaced it myself. The service advisor said I had to put the bad dead battery back in my jeep so they could test it and confirm it was bad and dead. What a bunch of bs! This place sucks !

It’s hard to review an auto dealership because there are three distinct parts; sales, service, and parts. My review is ONLY about parts. I haven’t done any other business here, just a few parts trips.
They are pretty friendly and helpful, and stock is quite good. Pricing of course is retail (very high), though there are some discounts to be had if you’re a member of some of the Jeep clubs.

Our experience here was totally straightforward with friendly help and a super quick and easy purchase. It was incredibly refreshing after getting the runaround at lots of other dealerships.
We found the exact vehicle we wanted on their website, priced to move (below other area dealership prices). We pulled in a few minutes before the dealership opened and were greeted immediately. As soon as we mentioned the vehicle we liked online, we were taken straight to it (on a golf cart!), and test-​drove it.
When we went in to talk numbers, it all went smoothly. The vehicle had about $ 900 of extra dealer add-​ons on it, but, to be honest, we didn’t even pay attention to what they were because we were so glad to find the exact model and feature combo we wanted, plus it still cost less than when we shopped around. Taxes, tags and $ 399 doc fee later, we had our total.
The salesman, Roy, was super friendly and laid back and didn’t try to upsell anything. Admittedly, we came in ready to buy, but there was no shadiness whatsoever. We were in a hurry so he expedited everything. The finance guy, Evan, was particularly nice and didn’t insist we add anything we didn’t want (especially refreshing considering that all 3 times I’ve made car purchases, this was always the pushiest and least pleasant role).
All in all, we had a terrific experience and we love our new Jeep!

We wanted to drive the fancy red Willy Wrangler with black wheels sitting on the sidewalk in front of the dealer. We asked the sales guy Patrick if we could. «Oh no, too much hassle, need a service guy to pull it out, too much traffic, huge liability. I have some in the back just like it»
Turns out he didn’t have any in the back like it at all and he told us the Willy didn’t come in 4 door. The manager came out and said next time call and Patrick will pull it out.
As we were driving away we wanted to take one last look at the red Willy Wrangler.
We couldn’t — somebody had driven it off the sidewalk and taken it for a test drive.

So I was going to write a real long… hate filled… and angry black man review… but I decided this place didn’t even deserve it. Let me just say this… the General Manager… Sales Associate… Costco Program General Manager… and of course the Finance Manger are complete Liars and they will run your credit multiple times before they even finalize a deal with you.
Even if you have documented proof via actual HARDCOPY emails and the actual prices shown to these fools on there OWN website… they will still lie to you. Bottom line… I spent a week and half working on a deal to purchase my new Jeep Patriot Altitude and the General Manager all but confirmed it… and I have the proof… yet when I arrived to purchase the Jeep he did not honor our agreement.
You know the funny thing is when I talked with him and one of the salesman about 3 weeks ago I mentioned that I had never purchased a vehicle in AZ and I was looking for a dealer that I could trust. These people assured me they were a family business and have been serving the valley for about 20 years or so and that they would be a dealership I could definitely trust.
Hmmmm…that was a complete load of crap… stay away from this dealership and most importantly don’t trust anyone there.
Eat, Drink and be Merry my Friends!!!