Sandy Sansing Nissan

Took my Nissan Altima 2014 to get its transmission replaced at 39,000 miles under warranty Nissan gave me a rental car for free and the customer service I got from Jonathan was great keep it up!

I went in with a set MAX price and the sales person only showed me cars $ 3,000 — $ 5,000 OVER that price. He also showed me makes/​models/​colors that I did not like (Ford/Red.that’s about it.)
I had brought my boyfriend with me for advice and support but the sales person directed all questions about the car towards him though we told him over and over again that only I was purchasing the car!
He kept showing me cars and saying that «his sister drives one and loves it» — he said this about three different cars he showed me. Sounds like a line to me.
It was a complete waste of time and makes me never want to recommend any Sandy Sanding location. I personally will never buy from them.
I bought from Bob Tyler Toyota and they were AMAZING!

Definitely not my best experience with a new car dealership. Our salesman was TJ who was a bit rude and could hardly be bothered to call back when he said he would or return our call unless we called several times (always given a couple hours in between calls). We were ready to walk out when the sales manager started talking to us and he was awesome (Wish I could remember his name). We decided to stay and try to work out a deal. We were given the information and how important the Nissan survey way to them.
When we took the new vehicle it was still a bit dirty so we asked if they could wash it again. TJ said to bring it back and they would even fill up the gas tank again. Little did we know it was only a free tank if we gave all 10’s on the Nissan survey. I live about an hour from Pensacola so with a free oil change, car wash and tank of gas I thought it would be worth the trouble to drive all the way to Pensacola.
At the dealership TJ told me that we didn’t give all 10’s but he would put gas in anyway and how we cost him money by not giving perfect scores. He then later refused to fill my tank. I could, and will from now on, pay for my oil change and not waste my time (4 hrs for oil change, detail and a reprogramming of seat belt). With the time and gas to drive all that was it is definitely not worth the trouble.

Purchased a 2015 Rogue and it was the smoothest automobile transaction I’ve ever experienced. I haven’t bought very many cars, but when I have it’s been a game of «let me go talk to my manager» and stay gone for 30 minutes over and over then end up not buying anything. The sales person was personable and I never felt like I was getting a run around.

14 months ago, i needed another vehicle as my 2001 Hyundai transmission was dying, I wanted to drive up North to visit my husband. So i thought, why not just buy a car straight out from a reputable dealer Sandy Sansing. I went over, explained i was looking for a car between a certain dollar amount. Perfect they say, we have this Buick Rendevous, it runs great, nothing is wrong with it except the fuel sensor, it’s been fully inspected. I test drive around the block, seems okay. I purchase the Buick as is (clearly informed NOTHING else except that fuel sensor is wrong with it).
Well, within 1 week, my transmission started jerking. Took the truck in to have the transmission flushed and sure enough it coded showing a new transmission was needed. I called Sandy Sanding, after speaking with them 3 times, they offered $ 200 on the $ 2500 transmission and stated there was nothing else they could do. I told Sandy Sansing to keep the $ 200. I was due to drive up to see my husband in 1week.
Once again, let me state, i originally needed a new car because my was transmission was going out on the Hyundai.
I took the truck for a second opinion, same diagnosis. I bought the new transmission at Action Transmissions whom i highly recommend, they had the truck done in 3 days! My story doesn’t end here…($)
While on my trip with my kids, we needed to make a Uturn, all of a sudden the truck starts clicking and many All Wheel Drive sensor is disabled. Then while in traffic, the truck starts to overheat. I pull over and add a little coolant. We make it back to pensacola, I have the truck checked… My right front Axle was broken, i had a small hose leak, and i was informed i may need a new Transaxle. ($) The trucks lifters were so loud people at lights would look to see where the noise was coming from, I added a fluid for that. Within, 2 months, that Transaxle breaks. ($)Still, having to add coolant (as it is constantly disappearing) and can’t see where it is going. Again, within another few months, my powersteering goes out, i needed a new rack ($). Still coolant disappearing, and truck constantly gets too hot, my fans kick in. And my oil is going low, Put in new valve cover gaskets ($). Once again, my lifters are loud. I keep my oil changes current, last month i wasn’t due but all my oil was gone, if it checked, nothing. The radiator, has a drip leak.
I think to myself, maybe I should just sell it, but then I think to myself, you’ve just about made this vehicle brand-​new by having to replace so much. So, I opt out on that thought.
Yesterday, the Buick blew a Head Gasket, it will cost over another $ 1600. To this date, i have not only bought the Buick, but i have paid out over $ 3500, not including this Head Gasket .
I was not going to ever say anything else about Sandy Sansing selling me a LEMON, however, this did it for me and I am at my ends.
I WOULD LIKE TO SAY «THANK-​YOU» FOR SCREWING ME SANDY SANSING!!! THANK-​YOU.
HAVE A GREAT DAY!!! KNOWING U HAVE SCREWED ANOTHER!!!

Not happy with my tint job. Long story and I’m too upset to type it all out right now; however, in all fairness, they did offer to try to make it right, and I did receive a refund. So I’m giving them 2 stars for their efforts in attempting to satisfy me. Later, when I’ve had a chance to cool down, I’ll edit this review to add more details.
Note: They don’t do the tint work themselves, it’s sourced out to someplace across the street from them, so it’s those guys that I should be upset with instead I guess. The people at the dealership were very nice to me, it’s just that the people they sourced out my tint job to really dropped the ball. In a nut shell, I was promised one thing, but received another.
And since receiving my refund and getting home I’ve discovered even more problems with the job that I didn’t notice while at the dealership before I left and thus didn’t discuss with them.
This place was highly recommend to me for tinting, and I’ve even seen some nice work they previously did on someone else’s car; however, the job they did on mine wasn’t what we discussed and I get the impression it was a rushed job even though I left my car with them the entire day (from 9:15 a.m. to 4:30 p.m.).
The main problem I have is with the tint being cut out to fit around my 3^rd brake light, but there are also several other smaller issues, too.
The reason I’m so upset about the tint being cut to fit around the brake light is because I specifically asked about this in advance and was assured it would not be cut out but rather fitted in one solid piece which would cover the entire back glass including behind the 3^rd brake light.
And again, there are also several other smaller, more minor issues, as well.
I’m more than disappointed. I’m totally disgusted with the results. Wish I would have taken my vehicle elsewhere.
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UPDATE (on 1÷30÷15 in response to Sandy Sansing’s comment below from «Shea T.»):
I checked with law enforcement, and it’s NOT illegal to cover the 3^rd break light. Law enforcement says it IS legal to cover the 3^rd brake light with window tint as long as the light is functioning properly.
Also, I specifically inquired about the tint covering the 3^rd brake light on the rear glass before the work was preformed, and was assured it would be done in one piece covering, not cut out around, the 3^rd brake light.
There was no misunderstanding. Your service guy even called the tint people prior to the job just to double check and confirm. The problem was the tint people confirmed, then did something differently. If something was going to be done differently from what was discussed, I should have been notified before proceeding.
As for removing the tint off the rear glass, I don’t trust them not to damage the rear window defrosters in the process.
I also don’t trust that they’ll get it all off down to a clean surface to start again without trapping goo between the next layer of film, and again doing so without causing damage to my rear window defogger lines.
Furthermore, I’ve noticed other issues with the work in the last few days; among other things, including debris trapped between the window and film. And stains left on my back seat which I noticed at the dealership but assumed was just water marks from the job until now, five days later, and the marks are still there indicating that they’re not water marks after all or the marks would have dried up and disappeared by now.
The work was sloppy. I truly feel it was a rushed job done by an amateur in training. And I don’t trust them to ever touch my vehicle again. Especially not with something as important as not damaging the delicate defroster strips on the rear glass (if they were to attempt to remove the film).

If you don’t mind waiting 2 – 3 hours just for an oil change, come here. I now take my Titan to Expert Tune on 9 mile road & have to wait no longer than 45 minutes for an oil change. Plus, I get a free rotation and balance there since I bought my tires from them.

I purchased a Nissan Sentra earlier this year and took it in for a scheduled service appointment. Upon checking my car in I brought a possible problem with the trueness of my rims up with the service advisor. I was told I would have to pay to have it looked into, I explained I did not feel as if I had to pay to verify the parts on my car were legit and in working order. I felt as if I had inconvenienced him as he was very unapproachable and unfriendly! I was questioned like a suspect. (As if I were trying to get something for free) Only when I grabbed a sales manager did he finally offer to have it looked into. While I sat in the lobby I watched many come and go whom arrived well after me. It seemed as if I was intentionally left in the dark as far as the status and ticket time on my car is concerned! I wish I never purchased a car there as this was my first and only horrible experience with Sandy Sansing Nissan!

What service !!! They made me wait 10 minutes with a appointment … He states he wasn’t the advisor. STOP the madness … Just wait on the customer.
Last visit the made me wait an extra hour… No reason besides they were all doing everything but the task at hand… this is my last purchase due to the bad service department (customer service, advisors, cashiers that can’t locate the customer in the waiting area)…