Sandy Sansing Dealerships

Terrible customer service. I took my vehicle in, I felt disrespected and out of place. They were not very friendly or welcoming.
I had to call them to find out what was going on with my vehicle, and when I called I was told the work was finished and I could come pick it up any time.
I noticed another Unilocaler had issues with communication as well.
I made 2 different appointments and when I showed up both times, my appointment was not in their computer.
I was eavesdropping on another conversation and an employee was explaining to a customer that if he put anything other than «Completely satisfied» on the survey that they would fail. The conversation continued and it sounded like he was begging the customer to put «completely satisfied.» They do this so they can advertise that XX% of customers are completely satisfied. If they want real feedback of their performance they should let their actions do the talking.
YOU GET WHAT YOU EARN. Quit trying to butter customers to give you better grades.
It was a big disappointment. There are a few dealerships in the area, if you have the time and the drive isn’t bad try a different one to service your vehicles.
They also charge a 96 dollar diagnostic fee. Which is unbelievable. If you don’t know what is wrong with your car and it’s not under warranty, figure it out before you let them take all you’re money.
There is one good thing about this place. They fixed what was wrong (hopefully) and they did NOT try to sell me any other services. This may have been because I was quite unpleasant with the associate. I was clearly displeased with the whole ordeal.
I’ve noticed that the larger the Car Sales Company, the worse their customer service is.

Absolutely horrible customer service in the service center. No consideration for the customer.
Brought my car in first thing Tuesday morning (7 a. m) and left it with them to figure out what the issue was with my car. At 12:30 I decided to give them a call and see what the deal was. Only after I called them did they inform me of my car’s issues that would total $ 700. They did not bother to give me the call but instead I had to call them. Then, I explained to them that I was going out of town the next day and I had to have my car done by noon on Wednesday. They said that as long as they get the parts first thing Wednesday morning they would have it done by noon.
On Wednesday morning I gave them a call at 11:20, then and only then did they inform me that the parts had not come as early as they had expected and that they would not have the car finished before noon. Again I had to call and figure all this out. They did not give me a call to tell me that the timeline had been pushed back and things had not gone as planned, when I informed them and made sure they knew of my hard timeline. I didn’t drop it on them last minute that I was going out of town. Because I didn’t get the call from them about the timeline push, I didn’t make other travel arrangements and fully expected to get my car at noon. I was screwed over and forced to wait until they fixed it and miss my appointment.
After talking to the manager and explaining to him the situation he didn’t care about anything and kept saying they are working on it and we are trying our best.
I am not upset about not being able to meet the hard timeline of noon. I understand that things come up and things don’t go as planned. However, there was no communication and I was kept in the dark about the whole situation.
Again, I had to call both times to get information about my car.
These guys take their time and are only worried about milking you for all your money. Never again will I go back or to any sandy sansing dealership.

Grandma on my moms side purchased a used car here. Brian was very helpful setting up the features and showing her how it worked. Great deals and great service. Exactly what a fair car dealer should be. Many people worry about their experiences at car dealers and the fact that they try to sell you what THEY want you to buy. This was NOT the case here. This place knows what they’re doing.
Before bringing it back to Ohio (we found a killer deal and traveled to get the car) we made sure that it would be safe to make the travel. The service department made sure that the HHR was in tiptop shape and we were on the road. The title department did a great job, especially with dealing with out of state transfer. If we happen to come to Florida (panhandle) and need something done with our car, we hands down know the place we’re going to be going to.
The HHR is running strong 5 years after purchase, just like when it was new, except it now has 80k on it. Have never had a problem with the car and have never had a problem with Sansing. Sansing is a dealer that you can trust.

I was dreading taking my car in for repair as it’s usually such a hassle. But I was pleasantly surprised to have THE easiest, quickest experience ever! They quickly determined what work was needed, then offered me a free rental car, in 2 minutes time the rental car man was there to pick me up! I was impressed with how easy & efficient it all was. Thank You!!!

We got a little stranded in Pensacola returning from the Orange Bowl and had to have some repairs made by Sandy Sansing Chevrolet. The issue occurred on Sunday and we had the Yukon looked at by the Firestone on Davis Hwy. The issue with our vehicle was a dead Body Control Module (BCM) which can only be repaired/​programmed by GM dealership service centers. They called Nick, a service advisor at Sandy Sansing, who was able to work us into the shop schedule Monday and get us back on the road to Austin by mid afternoon on Monday. Appreciated the courteous and quick service given the nature of the repairs.