Romano’s Macaroni Grill

If I could give less than one star I would. Today I took my grandmother out to dinner. After waiting 9 minutes for someone to even realize we were waiting to be seated, the manager walks up looks at us and says «did you need something?» I was shocked. I responded «um… A table for two?» And she gave the biggest huff under her breath like a had just told her a table of 100 was about to walk in. After we got seated it took our waitress 5 minutes before she even came to our table. We asked for waters with lemon. Guess what we didn’t get. Lemons. Then after waiting another 12 minutes she finally asked if we wanted to order anything. Are you serious? Of course we do hints why we came here. We ordered and after 37 minutes we got our food. Cold. Finally pissed off enough I wanted to ask for the check… but she was no where to be found when I went to the bathroom I saw her and another server flirting. So I went right up and asked for the check… Finally! We get the check and are ready to leave and I see the same server walk up to our girl and full on grab her crotch and ass RIGHT IN FRONT OF US! I WILL NEVER BE RETURNING! I am completely DISGUSTED by this restaurant and management. Needless to say we didn’t tip. The only tip I have for this restaurant is go ahead and either hired your entire staff or just close the doors. I will tell everyone I know, about this awful experience. What a horribly run restaurant.

We were the 4^th party seated at lunch. We waited over an hour for our food and had to ask for our salads. We sat and with people who came in 29 minutes after we were seated get food, pay and leave. Got our food and one wasn’t even warm and one was completely dry with no sauce. Only 2 of the 4 were good.

If I could rate this below one star I would. We should have known something wasn’t right when we walked in at dinner on Sunday and there were only about 10 tables with patrons
We were greeted promptly by someone who said that they were also the bartender. 15 minutes later, our drinks finally arrived and the server turned to walk away. We asked him to take our order and the Bibb and blue salad came with a weird taste and some of the ingredients were missing. We were unable to get anyone’s attention and 40 minutes later, with no entrée and no server we flagged someone down and said that we would be leaving and would like to pay for the wine and salad.
Our waiter comes running over saying that our food will be here shortly. Too late, we put enough cash down to cover what we had consumed and left. I might also mention that while we were waiting, several other patrons were sending their plates back to the kitchen. No manager in sight. I will never return to this location.

I was in Pensacola for a quick business trip and stopped by for lunch. Unfortunately there was no host, the servers walked by me and didn’t say anything. I thought I’d wash my hands so I went to the bathroom. 3 tables in the whole place and the manager didn’t stop, looks, smile l, or say anything and we were ten feet a part.
I went back to the front and after another minute of no one wanting me there I left.
Just a waste of my time

This was not our best experience here. Started out well and went down hill! We, all 3 of us ordered the lunch meal. Our entrees were delivered before the appetitizer and salad! One of the entrees was cold the other two lukewarm. Had to ask for bread, refills etc. just a bad experience all around!

I visited with a group of 9 for dinner. The food was delicious, warm and the portions were generous. What especially stood out was the expert service we had. Our server was a very personable young man named Romulus. He was attentive and efficient and very accommodating. All of our orders came out perfectly. So many times a good meal is eclipsed by poor service. In this case, the service rivaled the food. Thank you, Romulus, for making our evening very pleasant.

I was seriously appalled by the service received here this evening. Upon arriving we were greeted with an «Oh just two ok» with a bit of attitude as though our walking in was an inconvenience. The menus were tossed on the table and your server will be out was mumbled. Twelve minutes and we had still not been seen by our server. Finally the hostess asked if we wanted anything, I gave her my drink order and she took off without even asking for my Husbands. Mind you this was his first visit ever. Our server showed up and told us how someone was sick and he will take care of us but there is a big party of 30 and the kitchen is slow. I have been a server, bartender and hostess and I understand you get weeded but NO excuse for poor service. There were a total of 6 servers that I saw and only 7 tables seated. One being the 30 top who was getting their check. After 23 minutes of waiting out appetizers were put in. Another 10 minutes until our order was taken. I was ready to leave at that point. The appetizers hit the table and almost immediately after the salad and entrée. The food was not even that great at all and I have dined here (not this location) more than a dozen times. I will not be returning. I could not even get a manger!

Really enjoyed the new Buffalo Chicken Parm at the Pensacola Florida restaurant last night.
My entire family had a great meal.

I loved the food here. Its a bit pricey but well worth it. The pizza was delicious and the caprese salad was the best.

Though I have had a couple of good meals here, I have also had a couple of bad meals. Unfortunately, I have found a bigger issue with this restaurant a few weeks ago. While other restaurants are making better efforts to make those with celiac disease have an easier time finding things to eat, they are stepping backwards by taking their gluten free pasta off the menu. There goes one more restaurant I can’t eat at.

My dinner starts with a greeting from a hostess with no name tag. She scurries off to find a server and a table for me. The manager comes by to say the greeter will be right back. After a quick 2 minutes the greeter seats me in a booth for 6. Since I dined alone I was humored by the oversized accommodation. My server quickly made his way to the table and introduced himself. Since he was both friendly and menu savvy I was confident right away that dinner would be a hit. He brings my drink then flawlessly delivers my Mac n cheese bites exactly 2minutes later. He has impeccable timing and quite a good tableside manner. Warm bread was a welcomed site as I ordered a chicken dish that arrived PERFECTLY cooked. Could tonight get any better? YES! warm berry torta! Who would have guessed a mall strip restaurant was this good? The staff is warm and welcoming minus one or two. I should mention the chicken, starch, and veggies were more than I could finish and I am a 6 foot 200lb hungry boy. I can say with 100% confidence you won’t be sorry for eating here. Thanks to Jaime for making dinner a great experience.

This is one if the better Italian restaurants in town. Their food is reasonably priced and the service is great. I love their broccolini and chicken. Both are delicious.

…Solid 3 stars, you kinda know what you’re getting into when you visit a Macaroni Grill. I will say service was very very good and I was surprised at how much I liked their stuffed mushrooms. My boyfriend didn’t like his pizza and I thought my fettuccine alfredo wasn’t as good as Olive Gardens (yes, Olive Garden) but not horrible. Loooove their garlic bread with the olive oil on the side. as for dessert, we had the chocolate gelato and it tasted more like a pint of Publix ice cream instead. If not for a wonderful waiter (I think his name was Geoff) I probably would’ve given it 2 stars, but still it was a nice lunch and the manager gave us 2 $ 5 off coupons if we ever go back, which I probably will when Im craving their bread again.

The food is good and the prices are reasonable. I’m giving them 3 stars simply because of the service. It seems they are usually understaffed during the afternoon and when the rush comes in, it is too much for them to handle. They forgot to put my entire order in my to-​go order which required me to come back. They did apologize and give 3 $ 5 off coupons. If they get enough staff to fully work the lunch shift I doubt this problem would happen again. The food though is really good and even though they made a mistake they did apologize. The atmosphere is nice and the facility is clean and well-​maintained.

My bf and I decided to eat here for dinner. He started off with the pomodorina soup, which tasted just like tomato sauce, and I got the minestrone soup, which was pretty good. I ordered the chianti BBQ steak, which was all right– nothing spectacular. My bf ordered the parmesan crusted veal chop, which he liked. We got the bloody mary sorbet and the cannolis for dessert. They were pretty good, but I expected the cannolis to have a better taste. For the price, it’s not really worth it. Nothing was bad, but nothing was commendable either. I wouldn’t come back for a second visit.

Came here on a recent visit to the in-​laws house. Service was eh, ok I guess, wasn’t horrible. The food was sub par, my husbands pasta was so loaded up with spice he could barely eat it. I ordered a seafod pasta with scallops, shrimp and mussels, the seafood was a tad over cooked and the sauce lacked any real flavor. I guess what do you expect from a chain restaurant. Not an awful experience here, but not that great either hence the 3 stars.

Food was great. Service was horrible.

If you want chain Italian, this is an option for you. Huge portions, wine, and Sinatra playing in the background, what more can you ask? I had one of their special pasta dishes with tons of meat. It was good but I got tired of it pretty quick.
I had their house chianti which wasn’t too shabby. I like their honor system for wine. They pour the 1^st glass and leave the bottle at your table. If you pour another glass it’s on you to let the waiter know for billing purposes.
Not much to say, chain Italian, wine. Nothing really stuck out during my visit. I guess this place will be an alternative if I don’t want to go to Olive Garden. The end.

I expected more for the prices they had. The rosemary bread is excellent although the oil they had for dipping only had pepper added. Hubby had the lobster ravioli and didn’t have any complaints. I had the chicken portofino which had a LOT of pepper. I expected more garlic-​taste with the garlic cream sauce. We also had the sampler for the appetizer. Bruschetta seemed alright, hubby at it all. Calamari was pretty good. But the fancy cheese sticks were all but tasteless. All three stars I’ve given this restaurant is for the service. Our waiter was Corey and he was excellent. He didn’t bother us too much or completely ignore us either. It was our first time eating at a Macaroni and Grill and he explained alot of the different types of pastas and sauces they had. He recommended the Tiramisu for dessert and it was spectacular!

I used to love this restaurant. Now, the menu has been depleted of some of the reasons I loved it. Even the «create your own pasta menu» is sparse.
I ended up ordering the chicken scallopini. A disappointment. The chicken didn’t really have a flavor, although it was breaded and doused in the lemon, white wine and caper mixture. But really left much to be desired. Overall, the restaurant wasn’t busy, but I was hurries on my way. Not a feelIng I particularly enjoy, especially after I’m left… unsatisfied.