Enterprise Rent-A-Car

Very fast and friendly at the counter in Pensacola airport and on the return. Very good prices, nice vehicle that was upgraded for free. I will always trust Enterprise.

When I arrived there was no one at the counter. The door to the back office was wide open. Another woman had been waiting 20 minutes to return her car. She had been told she had to drop off keys, etc. inside because they no longer took drops offs in the garage after 7 pm. She arrived in the garage at 6:55. Gentlemen from the other car rental agencies next to Enterprise told me that the individual we were looking for was out in the garage. I wandered around the garage looking for him. No luck. He finally showed up about 15 – 20 minutes later. Was very nice and professional, but the extended wait with no information and lack of interest was a huge frustration.

Fast and friendly service in Pensacola. I got a good price on my rental as well.

Great experience! The service counter was right in the baggage claim area and the service representative was extremely friendly. Picking up the car was easy as walking out of the airport and across the street to the parking garage. The only problem I had was trying to figure out how to exit the garage as there are no clear signs of where to exit and the many signs that there were seemed to indicate where to drop off your vehicle which was next to the exit. Needless to say it took me a few minutes to find the exit while avoiding the busy employees speedily moving vehicles back and forth. Drop off was just as easy as picking up although again with signage, there was no clear sign stating «ENTERPRISE» car drop off here. I had to ask the employee if I was in the correct lane for enterprise. Other than that, great experience!

We had a good experience renting from this location. Every Enterprise employee we encountered was courteous and helpful. The agent at the counter gave us a complimentary upgrade and when we went to the garage to pick up the car, another employee helped us with an infant seat. The location is also convenient right across from the baggage carousel if you are flying in.

not happy with my service at the Pensacola Airport on August 15^th. we had reserved our vehicle on line and when picking up our vehicle, the agent kept asking for my husbands phone #. We tried to tell him 3 times that my husband did not have a cell phone. He flatly stated that he thought everyone had a cell phone! NOT SO! We asked for a map to Destin Florida, he hurriedly gave us a map and said stay on I 98. Good advice except we were no where near I 98. He handed over the keys. Then he answered a phone call and began talking with another customer as we stood there waiting. He kept giving us dirty looks until he finally told the other customer to wait on the phone and flatly asked «what». We asked where our rental was parked. He pulled out a diagram pointed to our spot and said I thought I told you that, he quickly went went back to the phone call. I tried to get an e mail address to report this incident, someone at «contact us» did give me an e mail address and I reported it. No one ever contacted me or set me a message that they received my message. i felt he was very rude.

They are open until 11:00 PM 7 days a week, which is super helpful when you decide that you need to rent a car *after* you’ve already left the airport.
On a recent family vacation, it was decided (read: my mother told me, and I was too scared to stand up to her) that my hubby-​to-​be and I did not need a car since my parents rented a seven person van and my sister (who we were visiting) has a car of her own that we could ride in. It’s a two-​door coupe with a tiny backseat and trunk (Scion FRS), which makes for an unpleasant ride if you’re stuck in the back.
So, after a bit of bitching, whining and moaning, my mother finally waved the white flag and decided it’d be best for my fiancé to rent a car. I wanted to say I told her so, but I declined.
In all honesty, we should have just rented a damn car when we arrived at the airport earlier that afternoon and just dealt with her wrath as opposed to having to drive back there later that evening. *grumbles*
Anyway, we were able to book a reservation online, which made matters so much easier when we picked up our car. Getting to Enterprise was super easy since the area is clearly marked when you arrive at the airport.
The man who helped us was shockingly very friendly for it being somewhat late (around 10pm). He chatted with us for a bit (mainly about the hot weather) while he completed our paperwork. He did try to sell us an upgrade, saying that he could cut us a deal on another type of car, but we declined.
Our car was a white Chevy Cruze, which was brand new at only just over 1700 miles. I definitely enjoyed the Satellite XM radio, especially the 90s and the 00s Pop Hits channel. Definitely listen to that over the regular radio. XM is *so much* better — trust me on that one!
Our lovely, little rental cost just over $ 70 for three days. It was worth every penny. We definitely enjoyed cruising around in our Chevy Cruze and having a bit of autonomy on our family vacation.

The customer service was outstanding! The lady who helped me was pleasant and professional and then when we had an issue with the gas in the car, she exceeded my expectations with taking care of the issue. Great experience! I would highly recommend to anyone!

Quick bullets to keep this trip moving:
Received a huge crack in windshield on highway
Call every Enterprise in FL and even Foley (no one had a vehicle in my class expect the airport)
Spoke w/​Tyler at the Pensacola Airport Enterprise he ensured I had a car available and even left a note just in case he was not at the counter.
Arrived at the airport, the representatives saw Tyler’s notes, and Brian (and Josh) ensured that I was able to process a claim and get in a vehicle I feel safe and secure in as quickly as humanly possible. These aren’t supermen but they truly provided super customer support.

I rent cars very week for work travel and had no problems. Actually got upgraded to a very nice car. I’m guessing from the other reviews it depends on who is working that day but i had a great expereince.

No problems at all. Got exactly what I reserved; car was clean and fairly new. Quick check-​in upon return with polite staff.

If I could give this place negative stars, I would. There was a young guy with dark hair who was very rude to me. I visited for temporary duty for 5 days and I had forgotten my driver’s license on base. He was so rude for no reason and kept speaking in a very condescending town. So I said ok thanks and was simply going to take a taxi back to base. But I said by chance is your manager here. He said ‘no but even if he was he isn’t going to do anything special for you’. My temper was at 1000 degrees and I told him how unprofessional and inappropriate he had spoken to me. I told him he was out of line. I explained that I was active duty and had quite a bit of time in the military so I don’t need any special favors from anyone. I made more than enough money. I ended by telling him he didn’t have to be an asshole because he didn’t like his job and walked off. This is sad because I had just rented a car 3 days earlier from some very nice young ladies. But he is the worst counter person or what have you that I’ve ever dealt with. I will be calling the manager in hopes that this asshole is reprimanded in some way or another.

I left a few items in my rental car. It was my fault for leaving the items there, but I was very disappointed by the way this place handled the situation.
–I called when my flight got back Friday night to let them know I’d left some things in the car, the lady told me to call back Saturday.
–I called back Saturday, the guy who answered told me to call back Sunday and talk to Reuben White.
–I called back Sunday and asked for Reuben White. The lady that answered the phone told me he didn’t work there any more. After I explained the situation she said, «OK hold on» and put me on hold. Then she picked up and said that Reuben would call back later that day.
–After Reuben did not call back (shocking) I submitted a complaint on Enterprise’s website.
–I got a call back from a regional manager in the middle of the week stating that he had located my things and that he’d ship them to me.
–He never shipped them to me.
These guys jerked me around like nobody’s business! They’ve lost an Enterprise customer for life.

This place saved our trip.
The spaceship – err, Chevy Impala – we were driving around Pensacola for a tournament began to flash a dashboard message at me on the second day: «Right Frt Tire Low, Add Air.» Simple enough, huh? I added air to the tire. It laughed at me. The message remained. Confusing, but you know these stinkin’ robots.
On the fourth day, we got onto the highway and I immediately felt the dread «buddd-​ump.» Uh-​oh. We got off the highway and found that the problem was actually the right REAR tire. It was punctured. Aw man. And it’s New Year’s Day. What do we do?
Our GPS claimed that there was no Enterprise in Pensacola. We are so going to fire that thing. I called Enterprise in Gainesville, got voicemail, ended up connected to the call center, and eventually forwarded on to the small kiosk at the airport. They happily told us to bring it on by and we could exchange the car. Huh? I expected to switch out the tire. Really? We get a different car?
So a trip that nominally began with a reservation for a Toyota Corolla ended with us getting a free upgrade to a practically new, super-​sexy Nissan Altima 2.5S because no one likes to rent the 2-​door cars. Hey, suit yourselves, more awesomeness for me. :D
I think I’ll be sticking with Enterprise for car rentals going forward. Their customer service has been superb every step of this trip.