Merrill Edge

Yap… Merrilledge is SUCKS!!! I had my whole day conversation with them today. I just opened an account last week and i was told that i only have to wait 1 day and i can transfer my money to my savings account. And they even told me a date which is today Dec 22 and i will have my money. But, when i called and asked for transfer… its a different story already. that i have to wait another week. And they said its a Policy, so i told them that it was said to me very clearly the date that i have the mobey. But not a single penny that they transfer they said they can’t do anything… and i have to wait another week. I begged because it was their fault but they are DEAF to whatever mistake they did…

This morning the market was active and down 1,000 points at one point. I wanted to make some trades. I had no problem with making online trades using Schwab, but the Merrill Edge web site was completely stalled and not usable at all.

Amen to 3 previous reviewers. I have been working 6 months w/​Edge on a trust account to get the deceased trustee changed to the new trustee and an old address corrected. Filled out all forms requested and spent countless hours on the phone but deceased trustee’s name and old address still reign supreme on statements. Unbelievably bad service. Reps are cordial but Merrill Edge’s systems must be crap. Avoid at all costs.

Caveat emptor! Heed the prior review and this one! I have been trying to help my 90 year old father transfer his funds to his checking account for 6 weeks. Instead of providing a comprehensive packet of forms to sign all at once, we have had to fill out one form after another individually, each time being told, «We need another document». Two authorization forms for a wire transfer have gotten «lost» 3 times. The company’s systemic lack of organization is ASTONISHING. God help you if you are elderly and without anyone to help you navigate their convoluted phone prompts and inconsistent rep directions! Truly, the NJ Attorney General and the BBB needs to be notified about Merrill’s extremely poor customer service.

If any of you have business with Bank of America or Merrill Edge, good luck. They suck badly! My sisters and I are trying to liquidate an estate account with them. We complete and send in the paperwork they want and it’s never enough. Each time we’ve done what they wanted, they request something different or want more signatures. And, each contact we have with them results in conflicting information. Just saying, good luck if you ever try to close one of your own or an estate account with Merrill Edge.