Visionworks

I had not planned on starting the day with broken glasses (the arm snapped off). Long story short, it’s August in New England and the duct tape wasn’t cutting it.
After a full day of wearing crooked, wobbly glasses I basically walked into this branch of Visionworks saying «Take my money.»
Several phone calls were made earlier in the day (questions about insurance and logistics), one of which was to ask specifically if an appointment would be needed. The answer was «No».
I walked up to the counter and was greeted by an awkward, older lady. I explained that my glasses were broken and I needed them replaced. She asked me «Did you purchase them here?» I answered, «No».
At this point, the next step would have been to explain my options. But INSTEAD this woman goes on to tell me not once, but TWO times that if I had purchased them there, I would have had a one year warrantee and they would have replaced them at no charge.
I ask you, what is the point of that? Rub some salt in the wound because what I really love doing with my very limited free time is replacing broken glasses and also paying too much money to have them replaced. Let’s take ten minutes to reflect on what my life COULD have been if I’d only purchased my glasses at Visionworks and ALSO made sure that my glasses were broken three months earlier (instead of today) so that I could still be covered by their don’t-blink-or-you’ll-miss-it warrantee.
I responded that I’d already owned the glasses for over a year, so… (Insert blank stare and awkward silence)
At this point I was irritated, but still wanting someone to just take my money and fix my life. But no.
She wants a current prescription. How current? A year. Sucks for me that I’ve owned these glasses for about 16 months. Now I need an eye exam even though I’ve had NO change in my vision and if my glasses hadn’t been broken I wouldn’t be in for another two years, at least.
Busted Librarian then tells me that the schedule is full and same for tomorrow… lets see, okay Tuesday.
Wait, what happened to ‘we take walk-​ins’ — no appointment necessary, just come on over???
«Oh, that’s for when we have time available.»
«So you mean I DO need an appointment?»
«No.»
I told her I had to make a phone call in an effort to leave (and also not be arrested for throat punching) and she then asks me if I want to take a business card so I have their contact information.
Let me say this: I would rather pay twice as much at one of Visionworks competitors than ever set foot in that place again.
Ordered a duplicate set of my exact frames on eBay for $ 48 and Pearle Vision has graciously agreed to swap the lenses out for me. Imagine that.