Sprint Store

Horrible HORRIBLE experience!
I brought my iPhone 6+ to this location to have an ongoing issue repaired, I have insurance and was told by the representative on the phone that it would be covered. As soon as I walked in I was greeted in a rather dry manner by the representative in the front desk. I explained my issue with my device and dropped my phone off he told me it would be an hour and a half to two hours to fix my device. So I went on my way around town and got some errands done in the mean while.
I came back over an hour later and the same rep told me to go toward the back window and get my phone, i stood in the window without exagerrating for over 15 minutes. The «technician» didnt give me his attention and was just listening to music with his coworkers, as someone who works in a similar field this is extremely unprofessional and unacceptable behavior. Finally he directs his attention to me and says «oh yeah, your phone cant be fixed, there’s corrosion on the terminals and water damage» he pulls out a lighted magnifier and shows me the inside of the charge port. He then tells me the only way i can get my phone serviced is by paying the $ 200 deductible with their insurance.
A few days later i am looking at my phone and shine a light inside the lightning port again, i am pondering what this technician told me as this phone has never seen water! i grab a toothpick and start moving it around inside. Just then two dust bunnies fall from inside my port. This fat, lazy bum made an excuse to just not work! I took my phone to apple a few days later as I was still having this issue and ended up getting a replacement phone, the apple tech laughed when i told him about the sprint «tech» (for lack of a better word)
I would give no stars if i could! I will not be coming back to this location, I have had no problems with sprint up to this point.

I had great experience today. Yes… finally, someone got it right. Eddy Diaz from the Pembroke Pines store has superior knowledge of Sprint’s product line. Not to mention that he is truly professional. I was panicking about losing vital information. As we all know are phones are our life line to the world. Literally!
So…he gave his word and assured me that everything would be fine… no worries. Eddy was able to get my new phone up and running in no time. While David the technician brought over ALL MY CONTACTS; WITH NUMBERS, TEXTS MESSAGES AND MY CALENDAR… can you please say brilliant!
Thanks guys you’ve made all my previous nightmares about data retrieval and retention go bye bye!!!
You have a new client.
***SPRINT THIS GENTLEMAN HAS REDEEMED YOU FROM MY PREVIOUS BAD EXPERIENCE AT OTHER STORES LOCATION AND THEIR STAFF… TRULY!***

This is my third time here because I live around the corner. My first time here they said it would be about a half hour to see me and look at my phone. However, I waited over two hours. Some of the employees didn’t even seem occupied and the guy who finally saw me kept getting up to give the salesmen in the front phone cases, etc. He didn’t figure out what was wrong with my phone, but it seemed to start working on its own account. Of course the next day it wasn’t working again.
Anyways, when he handed me my phone back he told me I might be contacted for a survey and if I chose «good» instead of «excellent» it was considered a bad evaluation to management. Pretty unprofessional: if you want a good review try treating customers well.
Back here for the third time to pick up my replacement phone and waiting in a line I was told would be 30 – 45 minutes again.

By far the best experience I have EVER experienced in person or on phone with customer assistance and support at this store today. The whole staff went above and beyond to support the needs and essentials of the assistance I requested. Definitely want extend an extra thank you to Matthew Riggs for making my experience not just quick and easy but as well helping me become more knowledgeable with my device. This staff runs a very professional and customer friendly environment.

Good experience. Alexander the manager and Matthew figured out a way to get my phone fixed even though I thought it was shot. 5 stars.

Sunday morning … No they do not open at 9 am… Sunday, their schedule is 11 am to 6 pm. What a waste of time…

I have to say all the other reviews are pretty much on point about this place. Unfortunately for me I live around the corner so I come here unless I want to take a drive.
The store is located on the corner of Flamingo Rd. and Pines blvd. It’s corporate own and its pretty big. It has a repair area in the back and all the phones, tablets, and accessories on display.
As soon as you walk in there’s a greeter that asks you what you need and then either puts you on a wait list or directs you to a representative. It’s usually busy so there’s usually a wait. For the most part employees seem to be more interested in their own side conversations instead of helping you even when you’re standing right in front of them. The majority of them just give off a vibe that they’re too busy to help you and have better things to do.
On one of my visits there they had to order me a new phone since mine is under warranty I’m told I should have it in a few days. A week goes by and since I can’t get anyone to pick up the phone I stop by only to be told no one ever ordered it. No apology was given just a «too bad» attitude.
On other occasions when I’ve gone in because my phone is acting up and I need it looked at I’m given the run around only to be told I should upgrade. When I tell them I don’t want to upgrade I just want it fix since its under warranty I’m given attitude.
This store just seems focused on selling you on whatever promotion they have going. They don’t really care what it is that you need or what would be best for you. They don’t go out of their way to help you. Yours almost better off taking a drive to another location.

This place sucks! There’s no one here and I gotta go on a wait list? Then after waiting all that time they tell me they don’t repair Screens… That’s not what corporate told me when I called… Corporate told me I could either repair it for free because it’s covered through my insurance or pay the deductible for a new phone. Avoid this store by all means possible, should’ve read the reviews before I came.

I want to preface this negative review by saying the only reason this place is getting more than one star is because their new customer service rep who was extremely helpful, knowledgeable, and nice, which is far from the case with the store’s other employees. I came to this store on a Thursday afternoon to open up a new line on my account and there’s a 2 hour wait. So instead of waiting for two hours, I go to the Sprint kiosk in the mall and there’s no wait. After the line is open, we needed to make an adjustment to the account so I had to come back to this store (unfortunately) so I come back on a Saturday afternoon and there’s an hour wait at least. I begin to wait but we keep getting jumped by appointments so we decide to make an appointment for Sunday at 10 AM. We get to the store this morning and the store doesn’t open until 11 AM. The rep took down my contact information, leaving it by the desk so when we came in this morning everything would run smoothly. Not even a phone call saying he made a mistake about the store hours! The people who work in this store are SLOW and could care less about the customer. My experience here was far from acceptable and I would imagine such difficulties are NOT a good reflection of Sprint to new customers.
The only reason that I’m giving this place 3 stars is because the representative who took care of us, who was a new hire, was PHENOMENAL. I would give him 5 stars and the other representatives we encountered 0.

The service at this place is terrible! I went for a new account setup and was assigned a rep who seemed to be a supervisor here. The guy was a snob VERY RUDE and not friendly at all and seem aggravated because it was getting late and «he had a concert to attend/​play» — to make the story short, he was having problems to get my phone up and running– he then told me that he had done everything but it was not going to work until several hours later as he couldn’t wait for the rep. in the connectivity headquarters to fix the problem to get my phone to work right away.
He just had to go.
He was getting more aggravated at it seem it was a connectivity issue in the Central that was out of his control to fix, I really didn’t wanted to «keep him helping me» as he made me uncomfortable with his nasty looks like it was my fault he was staying late… I took my phone as it was and worked the next day.

Horrible service … DO NOT GO TO THAT STORE… Go to the one in Miramar. Great staff and very helpful.

While the «manager» seemed very nice, patient, and helpful with our selection and setting up our new account… He seemed to have «forgotten» to mention a few details. After asking about the return policy several times, he did not mention we had to return phones within 3 days to avoid being charged the activation fee. Also, he did not mention we had to pay the first month upfront (after asking about payment due date he left this information out) Funny he DID mention however to please give them a good rating if customer service contacted us regarding a survey. Hahaha.

This place is horrible. The service sucks, the staff is rude, and I can’t say much about this place without being vulgar.

Without a doubt, THE WORST place any Sprint-​Nextel customer can go for repairs! DON NOT GO HERE, GO TO THE AVENTURA STORE OR THE SPRINT STORE ON PEMBROKE & FLAMINGO!!! First of all, the employees there ARE NOT useful for anything other than telling you to wait. Second, even if you make an appointment online and you arrive there early/​on time, you’re still going to have to wait anywhere from 25 – 30 minutes! Thirdly, there is no type of management nor professionalism to be found in that store!
I understand that if your phone is not working and needs to get fixed, then you might be already a little aggitated so, knowing this, do you thing the Reps at the store even care about you or your problem? Do you think that they have a shred of sympathy for the customer? Do you think that they view your situation as unique and deserving of attention??? HELL NO. I live in Sunrise and there is no way I will ever return to this location again.