Acura of Pembroke Pines

I thought Unilocal has some amazing algorithm that allows them to tell real reviews from fake reviews. Well, here’s one they got wrong. I spent several months trying to find a great CPO Acura RDX and finally I found one at Acura or Pembroke Pines. The purchase of the car was simple and easy. However, the day before we went to look at & test drive the car, Honda corporation issues a recall for their airbags. Although we were able to test drive it, we weren’t able to take it home with us until the recall items were fixed and deemed safe. This wasn’t a problem, we were given a loaner, but that’s where their courteous service ended.
We purchased the RDX for my wife so she was the one primarily dealing with the dealership from this point on… She was the one that received the brunt of their rude and demeaning attitudes and as such, she posted a Unilocal review. Unfortunately, her Unilocal review was deemed «not a recommended review» by Unilocal and hidden in the background. So, I felt it was necessary to re-​post her review so people looking to purchase an Acura can do so armed with some knowledge of how this dealership treated us. Here’s my wife’s review:
Acura of Pembroke Pines claims to be the Largest Dealership, I think it is the Lamest Dealership. First, I will start with saying I LOVE my new Acura. Second, my experience with Acura of Pembroke Pines was Awful.
I purchased a car with an airbag recall and they told me I would have a loaner for weeks. It turned into nearly 3 months with the service manager telling me I had to return my loaner «tomorrow» calling me at night on a Monday expecting me to drive almost an hour each way to the dealership on a moments notice. I told him I would take of Thursday and he said the car was ready. I took off work drove up, it was his day off and the car was NOT ready and they said come back tomorrow or we will deliver it to you. I didn’t trust them to deliver it and I came back the following Tuesday. The car was on EMPTY, DIRTY and they told me the car was ready to go. When I went outside they had left it running and it had NO LICENSE PLATE. I traded in my old Honda, incidentally I had it 11 years without one service, customer service or any other complaint. They were supposed to transfer the plate and it was «LOST.»
Stephen (at reception) and Doug (financial) tried to be helpful, but honestly all of the others involved including Mario (my sales person who was transferred within days of me buying the car, didn’t let me know he was gone and I called 3 times), Scott (who was patronizing to me) and Dino (calling me making it sound urgent to pick up my car and then not following through) made it an awful experience. I filled out the automatic survey and did not get a call from Acura Pembroke Pines. I called corporate customer service and they said they’re sending a gift card, it’s nice but not a solution for the treatment and wasting of my time and even with that call to corporate they said the Pembroke Pines owner would follow up, I have still not received a call from Acura Pembroke Pines, it’s nearly 2 weeks. When I finally got my plate in the mail, I was quick to remove their advertising plate. I think I got a great deal on a great car, but certainly not worth my aggravation!!!
_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​
Again, we absolutely LOVE our Acura RDX. We are thrilled to have purchased a Certified Pre-​Owned vehicle, however we will be bringing it in for maintenance and service to another Acura dealer. If I could figure out how to post a picture of us with our RDX I would do it to further prove our ordeal was real. Oh, and still no phone call from Acura of Pembroke Pines. So much for caring about their customers. Anyone can be a superstar in business when things go right, but when there’s a problem, the true character of a business is brought out…

Now this is how car-​buying (or leasing!) should be. I literally dread going to the car dealership. I don’t like to be hustled, and I especially don’t like to be taken advantage of financially. You’ll find none of that here.
I actually like going to Acura of Pembroke Pines. The people are friendly — shout out to Alex D’Roa who is incredibly knowledgeable and consistently helpful, and Larry Schlossberg, a manager that goes above and beyond to help his customers.
The bottom line here is that I trust these guys — I know they’ll get me the best deal possible and there are no hidden fees when you work with them. Hubby and I took home a new ILX on Saturday and we couldn’t be happier — it’s so pretty!
Thanks Alex and Larry for yet another great experience at Acura PP. Sending many referrals your way!

I really appreciate the service and treatment I get. Always helpful no BS and no pressure or gimmicks! This is my 3^rd Acura as well. Love working with Mike Duggan and Jean in the service area!

Just purchased my 3^rd Acura from Acura of Pembroke Pines (fka Acura of South Florida). For the second time, I worked with Alex D’Roa. Alex is extremely polite, understanding, knowledgeable, and an overall great salesperson. He is not pushy and works hard to get the best possible deal for you.
On this particular occasion, my 2014 Acura ILX was getting recalled for an airbag issue. We arrived at the dealership around 11:30 and were rushed over to an Enterprise dealership to ensure we get a rental, as Acura does not want its customers driving this huge liability around town. After returning from a horrendous Enterprise experience, Alex was understanding and helpful in seeing what he could do to get me into a new car early instead of having to either A) wait till August until the part comes in for the airbag or B) waiting until September until my lease ended.
Alex was very courteous regarding my current situation and got me the best possible deal with the help of their amazing GM, Larry Schlossberg. Overall, I am extremely happy with my continued experience with this dealership and will definitely be an Acura customer for many many many years to come.

I’m picky when it comes to having my car service. I don’t just let any place or anyone service it because there are many shady people out there. I’ve been coming to Acura of Pembroke Pines to have my car service for a couple of years now. They’ve done my oil changes, transmission fluid, brake fluid, brake pads, water pump, drive belt, and detailing. Jean my service advisor is always accommodating. My car never had any issues after a service. I get courtesy calls from them and made sure that my vehicle is running smooth after a service. Also, they’ll provide you with a free loaner if the service takes longer than promise. I recommend Acura of Pembroke Pines!

The experience of buying the car (so the car sales guy) was fine. Nothing to complain about but the customer service thereafter was horrible. Was told my plate would be shipped then called to follow up as the temp was expiring just to get the rudest front desk person ever. Made the trip 40 minutes away to pick it up and I’m assuming the same rude person was working today and was super rude. Even if we buy another Acura, it won’t be here.

I just had the worst customer service at this dealership. Some guy named Scott was very demeaning and condescending. I was extremely close to pulling the trigger and buying a car with sales reps James and Dennis, but this rude individual ruined everything. I understand negotiation, but don’t insult me with your arrogance. He made the buying process extraordinarily unpleasant. Acura, please give Mr. Scott a lesson in better customer service. I will take my business to Napleton Acura of Palm Beach. He is the donkey of the day!

Great service and professional. I love my car and they were so patient. Very accommodating. I will definitely use Pembroke Pines Acura again.

Always deal with Jordan, great service, always friendly and respectful. The same to be said for the rest of the staff! I never have to wait with an appointment and they go the extra mile to provided excellent customer satisfaction. Today when Jordan brought out my car he saw me looking at a scratch/​rub on my front panel asked me what happened and I explained I’d hoped it would be less noticeable after being cleaned. He offered to take it back and see if his guy can buff it out! Which he did greatly improving the appearance of the scratch! That’s awesome service! Thank you Jordan, you’re the best!

I got a nail in my tire and came to this dealer for servicing. I felt very comfortable and the employees in this location are all very nice and honest. Very satisfied with the service!

The best service advisors in the business!!!

I bought a brand new 2016 ilx from this dealership. Giovanni Vargas was my sales person and he was great! He knew his information and he got me the best deal possible! A couple months later I got into a small accident and Mack remy from services took care of my damages and he was patient and knowledgable in his area. He was great with me and my car and made sure I was okay the entire process through. The entire staff at acura Pembroke Pines is welcoming, friendly and always smiling! I love coming here for my free car washes and seeing everyone! :) best car buying experience ever!

Highly recommend this dealership. My sales person Michael Duggan treated me well. so did Joe in finance. It was a hassle free transaction thanks to these guys and Larry

Not thrilled, my wife took the car to fix a flat tire and ended up paying them to replace the brakes, replacement of two tires and other maintenance recommend by sales guy «customer service «. THE PROBLEM is that the flat tire she came in with, was never fixed. The nail was still there after pickup and the tire was filled to 19 PSI instead of 35PSI, which means they didn’t even check it before the car was released. very disappointed, spend $ 1,500 and did not solve my original problem. How do you trust that they did the work for the other items I paid for? You don’t. I question their system, they have no controls in place, I also question their management and integrity. Scary.

Very happy with the customer service and friendly environment.
I will for sure return.

I’ve had MANY experiences buying cars over the years and I can say that without a doubt this was the most surprisingly pleasant one by a country mile.
I have to give all the credit to John Toscano, the internet sales manager who worked with me. I sent out email price requests to a lot of dealers for a specific car I wanted to buy. The first response by John was for a price no one else could match let alone beat.
I called him to make the appointment to go in and close and when I got there the price hadn’t changed and all of the paperwork was ready. We were in and out fast without unpleasant surprises or any bait-​and-​switch games.
John is a true professional and I appreciate the honesty and efficiency he demonstrated to me. Thanks.

Just bought a «new to me» car here. Spent nearly 4 hours doing so. The guys that work here are all very nice, but buying a car is never a pleasant experience. I appreciated Dino, the internet sales manager, and George, one of the salesmen, for helping me get a decent deal. I just wish it hadn’t taken so long. They definitely use the whole «make you stay so you’re invested» sales tactic here.
I drove a rental to go to the car dealership, so Dino and George were nice enough to deliver my car to Fort Lauderdale for me. I thought I would have to drive back to P Pines with my boyfriend later to pick up the car, so it was great that I didn’t have to.
I will say that the detailing job wasn’t the best– there was still dirt in a lot of crevices and the car smells slightly of cigarette smoke. Oh and the car’s gas tank was on E– a full tank would have been a nice and appreciated touch. Oh well.

Great experience.
Turned in my current lease early… in and out within a few hours.
Slight delay towards the end getting keys… but really this is a negligible complaint.
Overall great place and service.

I love this place. I bought my first Acura ILX and it was a wonderful experience.
Every time I come to get my car serviced my experience is never disappointing. See Marco Pinto he is not only always professional but very attentive. My car is always done on time and if not a loaner is always provider. He suggested I add my emails which provide great coupons. They also have family nights for their customers.
Thank you, Acura for the constant attention to customer service.

Professionalism is very important for any organization and truly these employees are expert at what they do. I’ve been dealing with them for 4 years and I can’t complain. It is expensive for anything regarding your car; but, what would you expect. It’s Acura not Suzuki. As a result, you have to put your money up…