Upper-Crust Pizzeria & Pub

My first time here and must say I was pleasantly surprised. It was overall very good from the food to the service. We will be back.

Have come here for years — love the pizza however tonight was a different story-​service was horrible and appetizers which we waited 20 minutes for and finally got when we interrupted the waitress who was standing around talking was cold. And only three other tables were filled. Disappointing!

Best pizza in the county. Reasonably priced. I would recommend sticking with the pizza here because it is the best item on the menu. The atmosphere is fun and different too

The Mac & Cheese pizza is nothing short of amazing The shrimp pizza is also great! We visit on the regular

Very disappointed. They only accept cash and you have to pay for refills… seriously? Food is mediocre. Not going back.

Oh so sad that a favorite pizza place of ours when visiting the little town of Genoa City is so rude. First, we call ahead to order the pizza at 7:45 and we were told they close at 8:00pm. Second, we inform them their hours indicate 9:00pm on the Internet and they tell us Winter hours «posted on the door». I wonder which one since we didn’t see it on Thursday! Third, we ask can you make it to go and they say no they are closing at 8:00pm, so we express our frustration and they hang up. So if you want good pizza go to the Upper Crust, just make sure you arrive well before closing time! Frustrated and Disappointed!

I’ve come to frequent this restaurant over the past year or two, usually just getting take-​out but still dinning in here and there as well. Overall, our dining experiences have been consistently positive and the same can be said for the food. We always know we’re sure to get a solid meal at a reasonable price. Their pizza is rather average, nothing to write home about, but I think their sandwiches/​burgers are actually pretty good. The servers are always quick and friendly as well.
My one constant complaint is that they only accept cash or check. There is an ATM on site but having to get cash out tends to be an unnecessary annoyance especially in this day and age. They really need to start accepting credit cards.

Half hour wait for a table. 10 minute wait after being seated to even see a waitress. Another 10 – 15 minutes after getting our drinks before she took our food order, then it was at least 30 minutes before we got our mediocre food. It was so loud we couldn’t even carry on a conversation. The waitress kept forgetting things, and then then I find out they don’t take credit cards! Supposedly this place used to be good, but it’s sure not any more!

One star is not for food quality it is for several other things.
#1 owner does not care about customer concerns, I brought several issues to her attention and even told her I would not be back and she did not give me any compensation. She had an excuse for everything
#2 they charge for 2 toppings when you get half and half. According to the owner, it is because the cooks have to stop to put more toppings on. $ 17 for a half sausage half pepperoni 14″
#3 it is absolutely freezing!!! Bring a sweater !!
#4 they are so incredibly slow!!! It took an hour and a half from start to finish
#5 they only take cash, can you say tax fraud???
Pizza is good but so not worth the hassle. Wayne’s pizza is just as good and they make you feel welcome and appreciated

Good pizza but not great. We order a pizza and it was cooked to order and tasty. It was ready in time and friendly people. Will go back again

There pizza is great. I love the Country Boy specialty pizza. It has lots of meat on it. So good. The rest of the food is not great. I am not a fan of the fries, burgers, nachos, or spaghetti. I used to love the veggie app but they got rid of that. Their potato pancakes with applesauce and sour cream were my faves. The last 2 times it has been really greasy. Yuck.

First off they DO NOT ACCEPT CREDIT or DEBIT! And are glad to have you use the 2 $ fee ATM. Food is decent. Had Italian beef, not too bad, had overpowering pepper flavor. Wife and mother in law had sausage pizza, they enjoyed the crust mostly. We ordered a bucket of five beers coronas and dos Equis, the waitress then brings us three limes. STALE DRY LIMES AND ONLY 3! The young kid that she had helping did a better job than she did. Gee don’t know what else to say if you like it and can deal with it more power to you.

The other day, I wrote about how one can contribute to good service by pleasant interactions with the wait staff; last night, I observed how an outstanding server can be responsible for the entire evening experience being a good one.
Having driven most every Interstate and their predecessors, the US Highways in this country, I’m always impressed with the number of bars and eateries dotting the landscape of the Upper Midwestern states, particularly Illinois, Wisconsin, and Minnesota. You can find some real gems out in the middle of nowhere, and while you wonder where the population is to support these establishments away from city centers, somehow they survive and thrive, some for generations.
Nestled up in the «lake area» of the border of Wisconsin and Illinois, Upper Crust Pizza and bar is parked on County Road H, halfway between Genoa City, the first town over the Wisconsin state line, and Lake Geneva, Wisconsin’s playground for locals and wandering Chicagoans.
With enough seating for a horde, this is a great place to take the family or the fishing expedition, opening at 11 A daily, except closed Monday and Tuesday. Starting in Chicago over 50 years ago, the business relocated to Wisconsin in 1974, and occupies a modern roadside facility, where your children can be kept occupied for hours examining the collection of memoriabilia of all ilks that decorate the walls and ceilings. Pick one item and have your little shavers count how many of that type of item they find on the ceilings.
Upper Crust serves a variety of specialty thin crust pizza, some pastas, Italian beef sandwiches, and wings. The pizza is «Chicago-​style» thin (yes, thin crust IS popular in Chicago!), with a crust that starts crispy around the rim and works into chewy towards the center. Red sauce is mild with a slight influence of herbs, and the toppings are fresh and ample. Sausage is hand pulled chunks of flavorful pork. The «genuine Wisconsin cheese» is very generous, and has a nice «pull» to it as your bite progresses through each (square cut) slice.
But the main selling point is Heather, mom by day, server by night, with a personality and service ethic to make your experience truly enjoyable. Doting, without being overbearing, Heather is a great example of a person who understands the primary premise of the hospitality industry.
Thanks, Heather, for ensuring my first stop at the Upper Crust won’t be my last.

Upper Crust is really as good as it gets. Food quality, customer service and delivery people all very good. The food was DELICIOUS!!! Onion bread with cheese dip appetizer was seriously tasty, not at all greasy. We enjoyed our dinner on Friday so much we ordered from them Saturday too (different food equally as good)!

Love upper crust. It is a little expensive but I think they have the best pizza in the area. Their soft onion breadsticks are great also.

2^nd trip, similar results both times. Pizza is good, not great. Crust is very good. Cheese, sauce and toppings are just not high quality. Gyro was a waste of money. $ 5.99 for just the gyro, 6 thin slices of gyro meat, not the good stuff sliced fresh as you order. No refills on fountain drinks (they don’t mention that, just ask if you want another and charge you) Server did not check back often, lots of empty glasses on the table. Really wanted to like this place more, which is why we went a 2^nd time. $ 43 for a Pepperoni pizza, a gyro, moz sticks and fountain soda for 4 is a little steep, especially for mediocre quality.

The last three times we were there with a group of five we had TERRIBLE service and the wait was about 45 min on average. Too bad because the pizza is good and we really like the atmosphere-​kind of a north woods feel to it with a lot of stuff on the wall. We used to like going there but the last three times the service was terrible. Not sure we will be back.

This is a great place. We have been coming here close to 20 years and it is always «As Good as it Gets.» The pizza is great, the prices are fair, the folks are quite nice and their is a wide variety of items to choose from on the menu. Go with the PIZZA, it is the best! Upper Crust is very family friendly, it has a small area with a few pinball machines and video games for the kids while you wait to be seated. Getting a table will take about 20 – 30 minutes on the weekends in the summer months. There are soooo many random decorations all over the walls and ceiling of this restaurant that our kids used to call it «The Eye-​Spy Restaurant». The decorations make for great fun while waiting on food to be delivered to the table. I would highly recommend anyone go. Especially if you have kids. It’s good family fun!

Due to poor planning on our own part, we often find ourselves hungry and without many options. My first choice restaurant was closed on a Sunday afternoon at 3:30 (total bummer!!!), so we ended up at Upper Crust by default. We were in what I commonly refer to as the «hungry trap»…we weren’t starving but were hungry, however we were too far from home to pick up something to grill without becoming shaky-​ready-​to-​go-​into-​hypoglycemic-​coma-​hungry.
We’ve been to Upper Crust many, many years ago for pizza, but we weren’t in the mood for pizza today (I knew this would bite us… this is primarily a pizza joint… ordering anything else can be risky). This review may feel rather lackluster, because it ultimately reflects my experience at Upper Crust when it comes to the food. Food wise, I really expected more from an establishment that is decorated so uniquely over-​the top. It’s more fun looking around at the décor than it is actually eating. Very cool interior.
Alas, I went with the chicken breast sandwich. I’m a chicken girl, it’s what I order when nothing else on the menu seems to interest me. I asked the waitress if it was a grilled chicken breast, and she said «yes». Hmmm… oddest «grilled» chicken to me. Light season type breading and most definitely fried in some way. Grilled? I think not.
The french fries were just okay, and my husband remarked that they tasted «fishy». It reminded us of a fish type breading on the fries. Maybe they have to change the grease to get rid of the fish taste. (which you have to be thinking, you’ll eat fries but you don’t want your sandwich fried? Yes, that’s exactly right).
In fairness, my husband is insistent that I mention his Chicago Style hot dog was really good.
*sigh* Overall disappointment for me. Damn you, hungry trap.

A nice little casual family-​owned resturant in Pell Lake, WI, an unincorporated cottage community about 5 miles south of Lake Geneva, WI, and about 2 miles north of Genoa City, WI.
Their thin crust pizza is REALLY good, and not very expensive. They also have good sandwiches — I especially like the baked meatball sandwich, and my husband loves the baked Italian beef sandwich.
You can eat in their friendly, strangely decorated dining room (with tiny bar), or order to go. The to-​go waiting area has pin-​ball machines (always fun!), and you can buy some specialty desserts, a loaf of home-​made bread, ice cream and a few other things.
Yummy food, and not expensive — not a common thing near Lake Geneva! Closed Mondays.

Great Pizza and the kids loved all the items hanging on the walls. My daughter had to switch seat with me because she did not want to look at the stuffed Monkey on the wall. Other than that I would definitely go back again.
Oh btw! Make sure you bring enough cash because they don’t accept credit cards. They do have an ATM machine in the lobby but I suspect they charge fees to use it.