Enterprise Rent-A-Car

I travel quite a bit for business the Pelham location is near my home and is perfect for me.
The customer service is great they’re very personable. No matter how busy it is they always greet with a smile. I will continue to rent from this location !
I wish the hours of operation were more. I have to pick up on a Saturday by 11:00am for a trip on Monday. I leave to early to get a car on Monday morning.
They have allowed me to exchange vehicles in several occasions. The cars are always clean despite the high turnover rates.

My experience at this Pelham location was superb. I call frantically in search of a larger vehicle to accommodate my family as we needed to travel out of town due to a death in the family. Alayna was beyond helpful and showed such concern that she took care of me. She had a thorough knowledge of the vehicles and what exactly i would need. On the day of pickup, Alayna was unavailable to complete my transactions but the other young lady was just as helpful. Before I was out the door Alayna did peek over and greet me which i thought spoke volumes. When I returned the vehicle, they were super busy, and the two guys that were assisting customers were getting the lines handled very well. They were personable and created a great environment. I will definitely use them again and recommend others to use them as well.

I had a great experience with this Enterprise location. Alayna was very personable and helpful. She picked me up in the car that I was renting which allowed me to experience it before I rented it. The car was clean and worked perfectly for me. I will be using this location for all of my local rental needs.

I had a great experience at this Enterprise. When I made my reservation with the toll free number, they assured me that I would be picked up at 1:30 pm. By 2:45, no-​one had showed up so I called the local number — they had not been informed of the pick up. I don’t sweat the small stuff, and did;t get upset.
Alayna, one of the staff was there immediately to pick me up and was profuse in her apologies, which was not necessary. We had a wonderful chat and they upgraded me to a Jeep for my inconvenience. Again, I was fine — not upset — things happen. But, Alayna was a joy to talk to and the entire staff made me feel welcome.
I would definitely go there again for their excellent customer service.

I’ve only used their services since moving to Pelham. I’m always on the go for businessand after getting to drive the Dodge Ram 1500?! I’ll come back just to drive it again… for fun! Their customer service is the best and it’s refreshing to see the same faces each time I visit. A+

Great service, great people, & cars soo clean
Manager is a nice person
Great place to get cars

I had a car repaired at Anthony’s and State Farm worked seemlessly with the car rental at this enterprise. I went over and talked with Tyler. He was immediately available to help, and he found exactly what I wanted at a good price. Reserved it. Also, was good on the phone.
On the day of the reservation, I was several hours early and the car was available. The pickup from Anthony’s was fine. The car worked fine. I returned the car early (rented about a week instead of 10 days as planned), and I was charged just of the time I used it. The drop off worked perfectly.
The only issues were (1) that the car had a jerky transmission, supposedly an intentional feature of the Ford focus model (he forewarned me and asked if it’s okay and I said yes), and (2) the car had only a ¼ tank of gas. It’s hard to get it just right and have a ¼ tank. I left it with more than ½ a tank, and thus «donated» some gas to the company unnecessarily.
I had a thoroughly positive experience with this branch and would use them again.

If I could give this half a star I would. Their customer service sucks compared to any other enterprise. Jericka, the store manager, has no regard for honoring what another branch has authorized. She also rudely answers the phone while assisting you – knowing that you are in a hurry. I’ve consistently had problems when visiting this branch. Go to Hoover, Columbiana Road, if you can.