Vic Coppinger Family YMCA

I became a member after moving back to Texas from NY, where I was a member for seven years. My introduction was a rude front desk worker who along with her non-​employee friend, proceeded to laugh at me as I checked in at the front desk.
I emailed the supervisor who asked me to return to gym to discuss my dissatisfaction (as if I liked the place so much and have so much extra time that I would want to return), but that was the one and only response I received from her, even after following up a few days later.
From the reviews I’ve read, it seems like the Pearland is in such desperate need for someone to stand at the front desk that they will take anyone, even a rude teenager who is well on her way to achieving a stellar customer service career.
I will be sure to cancel my membership within the next few days and as I continue to grow my public relations business and increase my media contacts, I will also be sure to share my experience as one example of poor customer service.
After reading the other reviews here on Unilocal, it seems that the front desk crew is rude and unprofessional all around.

There is a major change in staff with new employees. I miss the old staff because they were helpful and they didn’t make you feel that you were inconveniencing them when you asked a question about a program. Seriously 5 people at the front desk and no one can say may I help you or look up from their phone. The child care is great, so as long as you don’t have to sign up for a class or interact with the front desk it’s a great place.

Way over priced and membership keeps rising! Most expensive gym in the area
Now, after saying that… I was a member for ten years and enjoyed it. It was great when my kids were young and I could leave them in the children center or I could work out while they were at baseball practice. If you want your child to be a star once in high school the sport programs aren’t the way to go. But, if you just want your child to be involved, they are great or they’re great to just learn the basics while they’re young.
For my family of 4, I had been paying $ 85 a month. My kids have been out of all the programs for children for 5 years now and rarely go. Even though I knew they were the most expensive gym in Pearland, I still remained a member because I like the people here. Not necessarily the workers (teens who don’t care at the front desk) but I do think they have a great children’s program for after school care, and they do provide scholarships so I did not mind.
However, since my oldest went to college, youngest never went to the gym, and neither did my husband, I decided to take the membership down to just me. I do not need any of the children benefits or to use any of their special programs or will be going to any of the festivals, etc. but yet just for me a membership is $ 60!!! I understand this isn’t Coppinger’s pricing but I do not understand this at all.
I do have to say that the group workout classes are by far way better than the Pearland Recreation Center classes (I cancelled membership at the YmCA and had to join the rec for pricing) ! I don’t necessarily know if it is because of the instructors or because of the members but I enjoyed going to the classes at the YMCA. I also enjoyed the work out room. The televisions always worked and if they didn’t they would have them clearly marked. I do think the manager (red headed lady) of this YMCA was extremely rude but I never had to deal with her cause I didn’t have children so I never had to stand at the front desk. :) The one time I did ask her a question, I came around the corner 10 minutes later and she was discussing our conversation with all the workers at the front desk with members standing around. Very unprofessional and it was a personal matter!

Love the Pearland y lots of great kid activities, classes and machines. I was disappointed when they got rid of fitlinx but still everyone is very helpful.

I don’t know whom I talked to but she was very rude not helpful and in a very mean tone. … I guess she hates her job and just there for paycheck. … she shouldn’t work with customer service then. … that was a horrible experience!

Weekend hours are inconvenient. It’d be nice to have a YMCA to workout at on weekends after work. Some of us work on weekends and would love to workout after work. All YMCAs should extend their weekend closing hours beyond 6pm! Everything else is nice though. There’s great equipment, cool FitLinxx fitness tracking technology, and the environment makes it easy to really focus on your workout. If the hours were better I’d give 5 stars.

I love this Y! Family atmosphere, friendly staff, awesome day-​camp, after school, and sports for the kids. Great gym facility.

I LOVE this place. I have belonged to 5 different gyms in my day and this is by far the best one. Maybe my preferences in a gym have changed since becoming a mom, but this really has everything I want and need.
The Child Watch: Everyone who works in this area is SOOO sweet. I have a 2 yr old and a 4 month old and they are both very happy and comfortable here. They break up the children by age in different rooms unlike many other gyms. The infant room is like a daycare and they have many bouncers, jumpers, highchairs, and a crib. The staff love children and are always very excited to see my kids. They will also never turn anyone away because it is too full like other gyms. They just pull someone from another area.
The classes: Many of the classes are great but my favorite is the Zumba class. They have many classes and at many times they have a selection of 3 classes at one time slot.
The machines: They all seem very new and they have a good variety. There are many cardio machines and each one has its own TV attached to the machine so it makes cardio a little more pleasant.
The Free Weights: This section is a pretty good size. I have never seen it too crowded and they have a lot of weights. My husband really likes this section.
The pool: They have a big pool that is open quite often. They also have a spray park that my 2 yr old LOVES. She could play in it all day.
They also have a half mile outdoor loop that is great if you want to get outside for your cardio.
All in all, this place is perfect for my family and I see us being members for a very long time.