The Home Depot

Ok. So we did need some thing here. And it wasn’t so bad. I’m just tired. I’m glad they have almonds at the checkout to buy. And I’m glad I brought my water to drink. And I’m glad they have a clean restroom. And I’m glad the doors section has chairs to sit and wait for my husband. Today, my husband wore orange. He’s Mexican. Totally looks like he works at Home Depot!!! Lol!!!
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I cannot stand going to home depot when I don’t have to… my husband comes here for home anything. Grrrr!!! *venting*
Now that that’s off my chest, the customer service really is great. We have always tried their competitor Lowe’s. HD by far is so much better. Employees are more knowledgable and helpful, most importantly, they’re THERE!!! Lol!
We had storm doors installed a couple of days ago via HD. It was worth every penny. They were accurate in when they said they would be out. The installer made it clear that we should be satisfied with the installation of the doors. He did not leave until I was. Once he was finished with his work, he asked me to inspect. Fixed anything I saw wrong to my satisfaction.
This is just ONE of the services we got from Home Depot. We have been satisfied with the quality. Thanks!!!
[Note: When we drive by this store, my husband says we need to get xyz from Home Depot. I purposely look away and act like I didn’t hear him. Can’t stand going in there!!! Lol!!!]

After moving to the area and purchasing a home last summer, I have shopped with this Home Depot dozens of times. The store and its customer service is terrible! Unless you go directly to the store manager with an issue, you will be treated poorly and/​or ignored.
In addition to thousands of dollars of random items, I purchased large appliances and two new external doors. I had a problem will all of the purchases. They exchanged the appliance after I spoke with the store manager in his office. This occurred after being told I was out of luck by the floor manager. Then I had two new doors installed for approximately $ 2000. The experience was terrible! The door installations were rescheduled several times because they will not install if there is any rain… in Houston… Then the doors were installed (3 months late) by a third party who did a fair job. The installer was forced to reuse the internal door trim after ripping it off of my wall. After installing the new door, the old trim did not fit.
It turns out Home Depot will only provide trim they carry in the store, AND they never gave me an option to choose any for myself. I was never advised of this issue by the salesman who sold me the doors. After the installation, I spoke with the installation manager (I think his name is Jason) to get new trim installed. He was rude and aggressive over the phone. He told me the problem was mine and they could do nothing to help me. He said the third party installation company would have to help me and Home Depot was not responsible for them. I was left paying a ton of money for a terrible job. I had to do the finish work myself and was left with trim that did not fit. I will never make a purchase at home depot again!
If you shop at HD never purchase anything you can’t walk out with. If you pay for home depot to install or deliver anything you will likely be disappointed and taken advantage of.
I am discussed!

Recently I have been trying to do a little handy man work myself around the house. Most of the time, I just call and hire someone to do odd jobs that I am not familiar with. Now, I see all my friends doing all this stuff and making me feel like less of a man. Apparently YouTube can walk you through anything. I have a small toolkit needed to do everyday stuff around the house, but the job I needed done, I needed bigger items that I just did not want to spend money on knowing I would not use it much in the future. Home Depot was easy and affordable when it came to renting tools. The staff is very knowledgeable and even offered tips on how to save money on my project. I find in walking around the store, the employees seek you out and ask if assistance is needed as well. Now that I know I have it in me to attempt small projects, I will be coming back here to get the tools needed to do the job right!

First let me stress I’m a huge Home Depot fan, since we bought our home we’ve been in Home Depot at least 5 days a week, no joke. But this LOCATION is horrendous. The customer service is either lacking or brutal. We actually drive out of our way to go to the Alvin or Missouri City locations just to avoid the stress.
We bought THE money pit. And being first time DIY we have found ourselves buying the wrong parts all the time. We save the receipt and exchange it if not the same day then the following– we’ve never had a problem at the other locations, but the girls here want to give you a hard time. I.E., we bought some plumbing pieces at the Missouri City and as soon as we got home we realized without even putting the caps on that we under guessed the size (we hadn’t measured bc it was something we actually forgot we needed and grabbed them at last minute, hoping we’d luck out). As many times as I’ve been in HD I’ve seen countless pieces of plumbing that looked roughed up, it’s normal, it’s PVC. Well the girls at this HD wanted to start a war on two 98¢ pieces of plumbing bc they claimed «we used the pieces and brought them back». My husband asked them to just throw them in the trash and just refund the other few things we needed to return, as he wasn’t going to stand there holding up a long line arguing, then all of a sudden they decided «they’d take them back and it was no big deal». It was weird.
Another frustrating time, my flooring guy let me know at the last minute that he needed 6 more bags of self leveler and that since he ran out he’d have to leave for the day, well I was desperate for him to get the job done (and have had too many contractors leave and then take their time coming back to finish job, so I was determined to get the leveler!!) I went to HD and after literally being sent to one side of the store BACK to the other side and then, I kid you not, BACK AGAIN, I finally found it on my own. Now these bags are probably 50# each… THREE associates literally stood about 4 feet from me watching me load 6 bags of leveler by myself. Didn’t move, didn’t offer to help– two men and a woman. When I checked out at gardening I asked if someone could help me, no one showed up. I ended up crushing my hand in parking lot trying to load this stuff from basket, it’s easier getting it in basket then to get it out!
Shame on whoever is letting this store get run to the ground by a bunch of rude, lazy people. It’s definitely one of those environments where there are a lot of people who’d rather be somewhere else. So we’ve made a pack to only go to Alvin or MC where there are kind, helpful people.

I pretty much go here all the time to get this and thats for our house. Recently we decided to do some remodeling and had to place a pretty decent sized order of over $ 1500.
Depending who you talk to in the store judges how good of a deal you’re going to get. I thought this might be the case going into it so I tried to feel out the managers before I ordered. Thankfully, I found an awesome one when I first started asking about flooring and she even told me I could get a free delivery since I lived so close. I even had a cashier is customer service tell me to check out a cheap website for doors that they have to price match +10% off. Believe me, I went to the site that night and found the door we needed $ 30 cheaper and the store had to match it… begrudgingly. I’m almost positive I wouldn’t have gotten the extra 10% had I not mentioned it, which was annoying.
When I went to order everything I had to talk to someone in the pro dept. and she was a bit of a beoch and refused to even consider what I told her about the free delivery I was promised. She also made little effort to try to order our flooring which was an online only product but was shown in store. She turned me away to order it online myself and on my way out I found the awesome manager and she helped me order everything right then. She was also happy to add a discount I was emailed on orders over $ 1000.
The only other annoying thing that happened was when I had to talk to another guy, whom I’m assuming was also a manager, and he didn’t want to give me any discounts. He called her back up again and it was resolved and saved me almost $ 200.
Just play your cards right and be sure you find an über friendly manager to help you.

This was my third trip to this store since moving here three weeks ago. I am renting a house for about a year before buying so that I will better know what area is best for me. Though I am in a rental, I still find myself going to Home Depot. Today it was for an exterior door and doggy door. I was EXTREMELY impressed with the helpfulness of those working in the door area. I purchased a door, but had to return it (no fault of theirs). When loading the door, an employee came to help, but went somewhere else when he did not see me by my running SUV. I asked another employee. He seemed bothered that I would ask him as he was busy with carts. Upon going back to return the door and other items to purchase a different door I found that I left both my wallet and receipt at home. The employee allowed me to leave my items, but seemed surprised and even frustrated as if I were wasting his time. Upon returning about 15 minutes later, the return process went quickly. I gathered the new items and went to the paint section. There was one woman working, but similar to other reviews, she was not interested in multitasking. She could only handle one customer at a time. I will return, but will purchase paint and other related items at another store and will just purchase larger items that I cannot reasonably purchase elsewhere.

I live in Pearland and often visit Home Depot for my needs. I determined that I needed some wall mounted storage hooks for my garage. I have already installed a set of these and like the style so I wanted the same type. First I checked they were sold out. 4 days later same thing. I decided to check the store online before I wasted another trip there. I was in luck. It showed 12 in stock, so off I go. I get there and the shelf is bare… again. I asked an associate and he said his electronic device showed 13 in stock. He looked up above where spare stock is stored and told me there was none. I expected him to get one of those lifts to see up there, but he didn’t bother doing that. He asked another associate who had no clue who mentioned another associate who’s area was under his control. That associate also had no clue. All I got was a sorry and that I’d have to wait until next Thursday. Well, today is Thursday, so I have to wait another week? They offered no assistance to get this item stocked or from another store.

A department head named Mike Capps is a total idiot. Can’t even work a cash register. I sent my sister in to rent a chain saw on June 23 rd and the man did not know a thing about it and did not even care. What kind of people do they hire. Finally a guy named Joel knew what he was talking about and we figured out what I wanted. Home Depot you really need to make sure your employees know what they are doing. Someone can get hurt. I will never let that mike guy help me. Also it seems like the managers are rude and don’t want to help out regular employees. They really don’t care and Lowes is where I will shop from now on. Home Depot is a joke

They get 1 star for this store because its too small size, not the greatest customer service, and minimal product availability.
I stopped by Sunday at 5:15 P.M. to buy a foam paint brush and a protective coating spray or Miniwax product. There were a few customer in the paint area and 2 workers there working. I wanted to ask if they carried Miniwax product but no one was available to assist, even after I made eye contact with employees. It appears no one knows how to multi-​task.
When I found what I was looking for, I went to pay and only 1 register was open and self checkout. The employee at the self checkout was not assisting customers or directly them to a single file line. It would not have been an issue but when I was standing in the middle waiting for the next available self checkout line, a customer who was walking up to the area had no idea I was next in line and saw the a man leave the self checkout (that was for me) and took it. I had to tell him that I was next. He didn’t appreciate that too much, because he had no idea I was next.
I over heard other customer complaining as well. I’ll never come to this location again. They don’t have enough staff or only a few good staff members.

1.)They never answer the phone. 2.) We took our lawn mower for repair, and they said it would be ready in a week. Several weeks later, we are still waiting. We run into others at the store with the same problem. 3.) the cashier flashed his scanning laser in my 4 year old’s eyes when we were checking out. He said «I’m scanning your face.» 4.) they are frequently out of stock for seasonal items.
These are all separate occasions over a year of going to this location.

Ask for Byron, he will take care of you. He will do it himself or point you in the right direction. Definitely a pro at it and been doing it awhile. Got me in and out

Customer care is not a priority.
I’ve shopped a lot at Home Depot many times over the years, and it has generally been a good experience. They have a large stock, and good prices. I recently decided to install hardwood floors in my house, and decided to use Home Depot’s flooring department. The first few steps went smoothly. I picked out the flooring material, a guy came to my house and measured everything, and I got a quote.
The price was good, so I paid in full (over $ 9000), and that’s when everything ground to a halt. A week and a half went by as I waited for a call from the store to tell me when my materials would be delivered and when the installation would begin. Finally, I called the store and asked about the status. The «expeditor» was surly and dismissive. She told me that they they were waiting for all the materials to arrive. I asked where it was coming from and when it would be expected to arrive. She could not tell me. A few more days went by, and I called the store again. I could not get a hold of the woman I had spoke with before. I spent about an hour on hold as I got bumped around from one employee to another. I had to explain myself to everyone, and no one knew what was going on.
I repeated this process the next day, and finally called the Customer Support office in Atlanta. The people there were friendly and well schooled in talking to customers on the phone, but they were unable to answer my questions or move my project forward. I wasted a few hours communicating with them and waiting on hold. Two weeks had transpired since I paid in full, and I still had no idea when my installation would begin. It was not until I demanded a full refund that things started moving. The missing materials were found in the store (they were not received correctly). I now have an installation date that is 22 days after my payment. I am praying that it will go smoothly, but I am not optimistic.
Don’t entrust any home improvement projects to Home Depot.

Spend the extra 200 somewhere else and skip the headache. When things are bad, everyone wants your business. When times get better, they forget that they need customers to survive. Got blinds measured for 20 windows on Thursday and was told would get quote by Monday and did not get it until Friday after complaining to manager. Now I have been sitting at the window department for 40 minutes and managers in meeting and no one working the department. I had never entrusted homedepot with a project before and never again.

If you been to one Home Depot, it like all the rest. The store is clean and the staff is friendly. Only negative is the only checkout line seem to e open are the self service check out line. One HD associate for the 4 self service line. If it a general thing you need, this is a place to go. If you need special assistance or something unique, I recommend to go to O day’s 3 miles down the road.

I shutter to think of how much money I’ve spent here over the last 2 years but I suppose my house is all the better for it.
The staff here are typically quite helpful without being overly pushy. They will let you stare at pipe fittings for 30 mins without bothering you but usually jump at the chance to help you out once you ask for it. I like that chance to kinda figure it out on my own.
Anyway, its a HD. They all pretty much look the same and sell the same stuff. But, staffing is what sets the good from the bad. This one, is pretty good.

The staff seemed friendly, the store was clean, and there were no lines when i went to check out. Overall everything was A-​OK.

The paint counter was out of control today. The needed help. After waiting 15 minutes some finally came and she was fast and efficent but her male counterpart could have made the experience better if he was more customer service friendly with all of us waiting.

The staff at Home Depot in Pearland is great. There is usually someone within shouting distance to help with all your home repair needs.
I recently visited to change some flush valves, having never done it before. The Home Depot employee walked me through the entire process… I was so successful changing one that I decided to change them all!!!
Thanks Home Depot for always having the expertise to keep my house standing and everything working!