Midas

Won’t go back. Came at 8:33 am doors were still locked. I had to walk around a bit and even made eye contact with 2 employees in the garage that didn’t even acknowledge me or say hello. After I placed the order for the oil change the female service manager took my paperwork to the garage and then proceeded to light a cigarette with the all the fellow auto mechanics. I looked out the window and they were all sitting down hanging out. I was the only customer there and several minutes later they hadn’t even started on the oil change. I had to go out to the garage and ask them to start the work because i had a meeting to attend. They didn’t ask me what kind of oil i wanted, they didn’t give me a run down or overview of my car. during check out they just informed me that steering wheel hose was probably busted. I asked if there was anything they could do temporarily, they said no. I asked many times — they said no. Upon leaving the car, my steering wheel problem was worse. Took the car to my parents and they took it to Meineke who was amazing. Apparently the midas folks put the wrong steering wheel fluid in my car and made it worse. The steering wheel is just fine now. won’t be back to Midas.

Picked up vehicle today. Again, the bright smiles and warm customer service were still present today. We spoke with Kelly, she runs the front desk and was very knowledgeable and polite. Went over all the service details and checked the vehicle out together. Everything was good to go and the a/​c was blowing cold!!! Mission Accomplished. Kudos to the staff.

Kellie Gates Service Manager was very professional and courteous. My first time there, I had my Nissan Murano serviced. The mechanics did a diagnostic on my car because the engine light was on. It turned out to be my catalytic converter.
Kellie called me and was polite and honest on the phone. She explained what was wrong with my car and let me know how much it would cost to get it repaired. She did not charge me for the diagnostic but gave me credit towards the total bill.
I went to this Midas location the second time based on her great customer service from the previous visit. My air conditioner was blowing air but it was not cold air.
Once again Kellie was at the desk. She was still professional, polite and courteous. I dropped my car off. A few hours later, she called, took her time explaining what was wrong and told me how much it would cost to fix it. I was very happy that my car was fixed. Only Lord would know how much o was suffering driving with my windows down in this Texas heat.
Thank you Kellie and all the hard working mechanics that have fixed my car two times.

Great place. I would go again! I went there for my breaks and they fixed them. The pricing was fair, and they even went the extra mlle by removing some debris from my car. Friendly and prompt service.

Awesome customer service, haven’t found this type of service in a long time. I highly recommend Midas in Pearland.

BEWARE!!! I went there to have my breaks fixed & not 24 hours later did my brakes completely lock up on me. I had the car towed to their shop to have it fixed and they wanted to charge me for their mistake! They said the brakes worked when they gave me back the car & they aren’t responsible for anything afterwards.
You are taking a major risk taking your vehicle to a mechanic who doesn’t take responsibility for his/​her work. In the end, they never fixed my breaks and threw the damaged pieces in the back of my car. They told me to come pickup my vehicle with no breaks! I had my vehicle towed again to a place who would fix them.
This place is completely unprofessional & a major risk to you and others.

Kelly went out of his way to accommodate my schedule after I had a bad day at Firestone. The service was super quick, priced great and he even took the time to explain everything to me. I couldn’t be happier. I highly recommend Midas in Pearland to everyone! Such a rare find nowadays! It doesn’t get any better than this.