Lexus Nails & Spa

I was in the area and rushed for time so I thought i would try the place nearby that Mom swears by. SO, two stars because the man who did my nails did an excellent job. HOWEVER!, With that being said, I went in for a pedicure and a full set. I am happy with both but not the prices. Just a bit of advice for management: if you are going to upcharge, then you have to have that service that goes with it. The thing is, you are charging SPA prices but you do not give quality SPA service. And for those that have been to a SPA or two know what I am talking about. The customer service is just mediocre and no different that anywhere else. The same pedicure I got for $ 40, I get at my little hood spot for $ 25 AND they massage the hell out of my legs and feet, AND they talk to me, AND they offer wine as well. So you all may want to put your heads together and brainstorm on how to justify those prices to those of us who know better.

The only reason why I gave this place a 1 star is, this was the only way I could open the ap to review. The owner is not appreciative of his guests, very angry man who yells at his workers. They serve wine or mimosa in wine glasses that may or may not be washed out with soap. I was charged 37 dollars for a sorry pedi, and 50 dollars for a refill on my nails! No design… This is impossible! Please don’t go there, the owner is a thief and the police should be involved! Please do not, I repeat do not get taken in by the beauty of the place. Save yourself the time and money.

I used to go to this place all the time when it first opened. This place was clean and I always received good service. I went back Sunday and the place was filthy!!! There was a can of Bengal roach spray sitting in the corner and my nails were average at best. My daughter only did a color change on her hands and feet and she waited about 30 minutes before anyone got to her. So disappointed!!! We will not go back!!!

I have been coming here for years my average bill is $ 85 not including tip every 2 – 3 weeks. Today I come in for a simple refills no pedi cause I’m short on time. Everyone knows I do hair there and my top coat always stains by the end of my 2 weeks. The girl assigned to do my nails, begins to do the refill and tells me it isn’t Gonna match cause my previous nail is old which it’s only two weeks old. So I tell her just do what needed to make it to where it’s even, She never said I have to start all over. She basically didn’t file it down enough still just focused on the refill part only and it doesn’t blend. It looks Terrible. My refill was $ 30 and now it would be $ 40 for her to do what she should of done in the first place. So I would have to sit here another 45min because her lack of understand. I said I shouldn’t have to pay the extra $ 10 for her to do it over. $$ wasn’t the issue but You blaming me for why it looks the way it looks. So I’m not gonna pay for thats. The lady owner tells me I don’t have to pay if I don’t like it but doesn’t say anything about fixing it. So I say that’s it and she s like yea. The male owner who is so rude, blames me as I walk out the door. Very unprofessional. I pay a lot of $$ when I come and for me to be unhappy and them blame me is crazy. I own a hair salon and I would never ever let anyone leave feeling this way or telling them it’s their fault. Didn’t realize they had a low Unilocal rate but I learned why. I will not be returning

This is salon close to my home. So i was a regular customer. First of all its super overpriced, very poor sterilization of tools. Have u ever seen them cleaning foot bath after client? Nope!!! Yuck!!! Second of all i can remember 4 times them cutting me. Not very professional, don’t u think, so?

I was in search for a new salon closer to home. This nail salon is next to my dry cleaners and i had gone to the same location prior to it going under new management. So i was totally surprised at the remodeling. Dont get me wrong, its a gorgeous place. the first time i went i asked up front if they did 3D nails and showed them a pic of what i wanted. they assured me that they could do my nails as the pic. so i set up for a pedicure and new set of nails. long story short, the nail tech finished polishing my nails then walked away. i had to ask the tech that was doing my pedi if she could find out what was holding him up. she went in search for him only to find out that he was not going to finish because he did not have the proper tools with him that day! i was assured by the manager that they would get someone to finish my nails. of course i had to settle for a different type of 3D nail design but was told that they would be with me in 10 min. Well i sat there waiting while my toe nail polished dry for an extra 20 min. so i decided not to wait any longer because they had mislead me the entire time i was there. I went to check out but never received an apology from the mgr or even some type of discount for my trouble. i decide not to return. but i did, thought that maybe it would be different. well once again i showed them what i want my nails to look like and they assured me again that it could be done. WRONG. not only that but they did charge me what i felt like was an outrageous amount of money for the services i received. oh and not to mention that my nails did come out looking like crap. Gel nails are supposed to shine, not have a dull finish. but i was definitely not going to return to have them redone. they might charge me!!!

I walked into this nail salon thinking that it was going to be a great experience. One of the first things I noticed is that the pedicure chairs are so close to each other. I had to put my elbows down so I wouldn’t bump on to the parsons seating next to me. The people that were setting next to me had nasty feet. I mean it looked like their last pedi was 4 yrs ago. The guy that did my pedi was a little annoying. He talked too much. Then at the end he corrected me because I did not used the specific term and I should have told him at the beginning of the pedi. All I wanted was to get my toenails buffed and he did a very poor job at it. I will not recommended this place I will never go back.

I’m kind of surprised that this place has such bad reviews because I’ve been here a few difference times and my experience is always positive. This time a had Monica do my fill-​in and change my colored powder. There were so many colors to choose from that I took forever to decide, that Monica choose a color that she likes and I liked it also. She was extremely professional, worked fast and efficient. Only problem is it more than I normally spend but for that quality. I definitely will be going back. Plus I got really good compliments on my nails.

This place is by far horrible! Bad staff & didn’t have a lot of colors & way over priced, Let alone when you ask the nail techs to fix it they complain and say it’s your FALUT. I’m Vietnamese so I understand everything. I came in here a few days ago with 3 of my girl friends, they couldn’t even do my nails like the picture I wanted! Terrible! DO NOT GO HERE!

Worst experience ever, the lady who did my mani, she cut me like 3 times because she was watching the tv at the same time, and the lady who did my pedi did an awful job, some of the nails are short and the other are to long, and in top of that the price are to high for this services, definitely NOT coming back!!!

I’ve been here before and was very satisfied with the work. They use plastic on the chairs so it’s easy to clean. But the last time i was here I saw first hand how they clean the mani utensils. They are supposed to be sent out to be sterilized but instead they wash them I water and repackage them. Yuck .!!
Then the guy who did my mani and pedi barely touched my hands and feet. Ugh! They over charge on everything. Annoying. Never again!!! I’ll be taking my business elsewhere down the road.

I have never done a review like this, but really don’t want anyone to have the experience I had at this business. I cannot believe that the person who did my pedicure yesterday is adequately qualified. The nail tech pulled skin completely off the sides of my big toes causing bleeding. He also kept scratching my legs with the pumice, which should only touch the bottom of your foot. I woke up all night due to the pain my toes are in and can’t even touch them at this point in time b/​c of pain. Pain creams are not even working. I have never had an experience like this with a pedicure and won’t be going back to this place. That is assuming once I recover from this I ever chose to have a pedicure done somewhere again.

The few people who have done my nails are awesome… but the manager/​guy that sits at the front desk and picks up the phone is plain ol rude!

HORRIBLE SERVICE! Upon walking into the place, the owner was their eating her food did not great me. Just tossed a book with the list of prices on the counter for me to look over. The guy that did my nails rushed my mani/​pedi, the polish job was horrible. I asked him to fix it yet it just made it worse. I didn’t leave tip. I actually didnt want to pay for the service cause it was sooo BAD.
GO SOMEWHERE ELSE!!! I wouldn’t even rate this place a full star. It deserves half a start.

Absolutely ridiculously expensive! Paid $ 95 for a mani pedi w paraffin and hit stone! Never ever write reviews but had to share! Plus they did a horrible job! They offer alcohol and Fritos! Give me a break! Steer clear of this overpriced place!!!

This review is for the shadow creek location. First they try to put you in the VIP section without asking with inflated prices. The nail tech that did my pedicure didnt appear to know what hes doing. This use to be my go to salon but not anymore. Not to mention showing a r rated movie with little kids present not cool

More like $$$$$$ this place is a rip off! I paid what I would usually pay for 2 visits. –5 people were nice and did a good job but I don’t like scammers.

I have been going to the Shadow Creek location for the past 2 years. I had Hanna do my nails (awesome), Monica has done them (again awesome) and my favorite is Alex! I loved it there and it took me a while to find the 3 people that really did a great job. Kevin The Manager there is a bit mean to his employees but it was tolerable. Until they left. The 3 best people are no longer there. Now I am left with Tina who is really sweet but just can’t seem to get it right and Janice, nice but… she will cut you or burn you with the file. My 3 fav’s have since left and I do not know what to do. Lexus has the best nail color selection and I really like the designs but it is way to much money to not get your nails done the way you like. I have mixed feeling about the salon. I am giving them a 3 because they were great until there 3 best people left.

I will not be coming to this place again. I went in only for a repair on a nail. The nail technician Janet had an attitude. When another customer came in for her, she began to do a rushed job. While I was waiting to dry after she places clear polish on a nail that clearly needed to be buffed. She was doing her own nails. The place is very nice but if the customer service is bad then all the rest is bad as well. I was considering coming back again for a refill because it is close but I will drive to my regular nail tech. Where the customer service is A1.

The Shadow Creek Location is DISGUSTING!!!
as a walk-​in I was in for a pedi… place was busy but I was told 5 min. No problem right? WRONG! I was lead to the back area where every chair was occupied except for one which obviously was meant for me, I was asked to have a seat and notice standing water still in tub from a previous user. I then told the technician that the tub needed to be cleaned! as she began filling the tub to apparently just wash it out with water I could still see oil/​cloudy water where it evidently showed it was not cleaned properly. I was standing there waiting while she rinsed the tub, the customer in the next chair left. The water was drained from her tub and was then quickly RINSED!!! and filled to accommodate the next customer waiting! THE TUB WAS NEVER CLEANED NOR DISINFECTED… GROSS. I WALKED OUT IMMEDIATELY AND WILL NEVER EVER RECOMMEND THIS PLACE.YUCK.