Hilton Garden Inn Pearland TX

I understand that they had no room. It was more of the manager I had a problem with. All he could of said is «We have no room available but as soon as we get one, we will inform you». Instead he said «I can’t do anything and it was your fault for booking with the third party». That’s pretty rude saying it was my fault. Well that’s funny cause they didn’t even mention it was a smoking room in the first place. So was that poor training to inform me then blame it on me?

VERY RUDE UNPROFESSIONAL STAFF:
1) BUGS! I stayed here and had to leave the hotel early because every time I slept in the bed, I got bitten by bugs. For my own sanity, I am hoping it was spider bites over bed bugs, but even still, bug bites are bug bites! I explained to the front desk that I needed to leave the hotel, and they tried to charge me a higher daily rate. After arguing and being in tears, they agreed to honor my rate and promised that the Hotel Manager would call me the next day to discuss my dissatisfaction. Till Date I have not gotten a call from the manager. They really do not care to resolve issues with their guests. I have status with Hilton and it made no difference at all to the staff in this hotel.
2) My room key never worked. I had been asked to come down to the lobby every time to collect another. No apologies every offered. Just an attitude of ‘Not my problem, that’s your problem.‘
2) Charged me double and did not refund!
They charged me double for food I purchased at the bar: When I travel for work, I keep all food charges separate so that when I get my hotel bill I can submit for reimbursement. When I called the onsite restaurant, I asked them to charge me separately because I did NOT want it to be charged to the room. As they recommended, I went downstairs, signed the receipt, scratched a line through the Room Number to make sure they were not going to bill to the room. When I got my bill, they had charged my room for the food! I called the Hotel and was told that the Accounting Department would call me the next day. I waited all day. no call. I called them 3 times and was transferred all over the hotel, sent to voicemail and disconnected. Finally on my 4^th call, the Manager of Rooms Division Manager Regy G. Varghese, answered the call and said that he had already emailed me. He had emailed me 1 minute earlier (probably because they knew I was calling) with a picture of my receipt. On the receipt, someone had written my room number through the line I had scratched. How can you write on a receipt that has already been signed by a customer??? They clearly have to conscious because he then accused me of putting the room number on the receipt. Are you kidding? When I insisted that I never did, in fact I drew a line through it, he said that his staff probably did it and he didn’t find anything wrong with that. After asking 10 times whose mistake it was for them to charge my room, he finally said it was an ‘honest mistake’. These people are stingy with apologies and have no concept of customer service. His solution is for me to send him my bank statement to prove to him that I had been charged twice. SO for a mistake they made, I am supposed to now hand over my bank statement to them!
I have now paid $ 32.48 for a grilled cheese and tomato soup.
This is the WORST Hilton I have every been to. Disrespectful staff who do not care for their customers or Hilton Honor status holders.
DID I mention the bugs!!! The experience I had with the staff was worse than dealing with bug bites.

Very clean! Great front desk help. And if you’re a Hilton Rewards member you always get little perks. It’s a good location away from the traffic of 518, and there’s plenty of little food spots and quick stops nearby. Considering this is our temporary home (our new build house isn’t completed yet) we do wish there were cheaper rates, but otherwise, considering it’s a Hilton family hotel, the price for the quality is well worth it.

Very nice hotel, staff was extremely pleasant. The price was reasonable. The restaurant also had amazing food. Front desk clerk wasn’t feeling well, but went the distance to make sure I was accommodated. I would stay there again.

Very surprised that this HGI has gotten such high reviews. It’s not bad, but not great at all. Location-​wise, there’s not much you can walk to other than JAX burger and a donut shop across the highway. No free continental breakfast which was the first time I’ve encountered that for a Hilton. The fitness room is very bare minimum with some cardio machines and some free weights. Rooms are ok and your standard room but there were some noticeable stains on the floor. The temperature settings did not seem to work as there did not seem to be an in between. If you kept it on, it was too cold, if you kept it off it was too warm and stuffy. Bathrooms are shower only. Service was pretty good for the most part but not impressed with this particular HGI at all. I would try to find someplace near town center

3.5 Stars seems adequate so I’ll round up.
Amenities: breathtaking
Rooms: cozy
Bathroom: spacious
OK now for the ugly
–not necessarily the most family friendly environment. Kids are anxious little buggers and this looks like the prime place for an upstanding businessman, not a group of 3 and 6 year olds who want to run around.
elem/​middle school tour groups STAY AWAY
–outdoor pool doesn’t look too inviting (just needs a good wash)
— workout room doesn’t have any water (insanity)
Be VERY clear as to what you want. We ordered a room with one queen bed and a couch that was intended to be another bed for the little ones and come to find out there’s no couch. but I’d like to think that’s an exception to their track record of good service.
Overall service is kind just make sure you are understanding and talk to them like people and they are very courteous. I did see the manager pay for a customer’s bottle if water from the vending machine after his workout.

I stayed at this hotel on the southern edge of Houston’s city limits just before Christmas of 2013. Other reviewers are absolutely right, this hotel is great — and great value. Expect all the Hilton Garden Inn standards: big and nicely furnished rooms, friendly service, and made-​to-​order hot breakfast. Furthermore, this hotel has a well-​equipped fitness center as well as medium-​sized swimming pool surrounded by palm trees (unfortunately, the noise from the adjacent 4-​lane road is noticeable at the pool). You will need a car to get to Pearland’s Town Center and to other dining options beside the in-​house restaurant, though, unless you are prepared for a 3-​mile walk.
What I liked especially about my stay was the front desk staff gladly accepting my packages and keeping them in a locked room until I picked them up. Also, the desk and office chair in my room, as well as the Keurig coffee maker, were welcome surprises. What I didn’t like was the location — a bit off and lots of undeveloped land in the immediate neighborhood. The hotel itself, however, did not disappoint.

New and clean rooms, great service, as a person who’s always on the road this is a great stay.

+ Great Staff
+ Breakfast Options ($ 12.95 is still steep, though)
+ Nice enough gym
+ Comfy bed
+ Soft towels (soft for a hotel)
+ Proximity to basic shopping in Pearland
— Coworker had dinner at the lobby restaurant and received undercooked chicken. They comped the meal and offered free drinks.
— Extremely high rate ($ 210/​night for a conference). I figured they would discount because we were Exhibitors at OTC (Offshore Technology Conference), but I guess official conference hotels can and may gouge…
I would stay again for maybe $ 100−140/night.

Though I have never stayed at the hotel, it is a perfect venue in Pearland for events. They have an excellent meeting space and Gailynn Naiser is a great hostess and event organizer.
The bar at the hotel is not great, but has the usual offerings… just don’t ask for anything fancy or unusual.

Nice Blend Between Price and Service
As someone who travels almost 100%, I am always trying to balance the blend between room price and service quality. It seems in most places that I stay it takes an increase in room price to see an increase in service quality. However, the HGI at Pearland is an exception.
The room prices are always below comparable properties — I know because I check each time before I book a room. But the service in my opinion far exceeds what I would expect for the price paid. That’s what keeps me coming back. I get better service at the HGI in Pearland than most other hotels in Houston (which includes both expensive and inexpensive hotels from several chains).
Without exception, the personal attention and service provided by the front desk manager and his team exceed that which I have experienced in any hotel. They go out of there way each day to make sure that my stay is comfortable. If an issue does arise such as maybe the bar closed too early one evening or the maid accidentally missed cleaning my room, they immediately rectify the situation. I can’t ask for more than that. They even take care of some of my eccentric requests without my asking such as only foam pillows, only rooms on the back side of the hotel so I get a good 4G signal on my MiFi and addressing me as Sir Daniels of Dallas (just kidding, but everyone does address me by name, even those I just met).
If you travel a lot (and I mean a lot) and you want to feel like your hotel is your home and there are friends waiting on you to arrive, then HGI Pearland is your place.