Best Buy

This has got to be one of the worst customer services (second to AT&T) that I have ever experienced. I bought a dishwasher from a very unknowledgeable and unfriendly Best Buy employee. He looked up my rewards account through a disconnected phone number that I once had. As we were completing the transaction, I stressed repeatedly the number needed to be changed which he assured me he did. I called the delivery and install company that Best Buy uses the morning of the delivery since I had not received an install call the night before. They confirmed that the number had not been changed and had cancelled the install. I called Best Buy and they said they had reengaged the appointment so I began to wait. And wait. One hour until the 4 hour install window expired I called the install company again and there was no record of my order. Thanks Best Buy for wasting my entire Saturday after I waited a week for the delivery. This is not the first time I have experienced horrible service with these idiots but it will be the last. At least they got my refund back quickly.

On tonight my husband and I purchased a Samsung refrigerator, earlier in the week we purchased a Washing machine and a dryer, On tonight we purchased a Samsung refrigerator, We had a lot of questions about everything lol, our sales person was a young man named Melvin, I must say that he represented Best Buy very well, he was very patient, knowledgeable, professional and answered all of our questions and concerns with ease. I have never really understood the warranty process but Melvin explained in detail how they work, which made me feel very comfortable in making my purchases. Best Buy I hope you appreciate this young man for his outstanding Customer Service skills because we sure do. Great Job Melvin. We will definitely shop her again

I am like a kid in a candy store at any Best Buy! So many electronics, so little money to spend on them! I know there are better deals online or at other stores, but I always come back here. I like the Geek Squad and the warranties they have also.

Horrible employees and management here not taking of the customer when I had made a somewhat reasonable concern that could be addressed in an orderly fashion. Didn’t care what I had to say to them and manager walked away from me without listening to my concerns. You expected for me to have a in-​store pickup notification in the morning and ten hours later on my way to the store to have the order cancelled and can’t offer anything? Just bad customer service but what can you expect from a big box company like Best Buy right?

When I come here, I’m typically looking for something simple, like a game or a charger. So I’ve haven’t need much help from the employees other than directions to different departments. So I really can’t speak to their expertise, but they have always been friendly and polite to me. I’ve got no complaints and no above and beyond praise apart from friendly customer service.

I blame myself. I am constantly disappointed, but continue to come back. This store is disorganized, and despite it being a larger format store it didn’t carry the item at this location that I saw at a smaller footprint store. I found out about this from the bored part time college student who seemed like he could care less if I ever got the item in question. Gave it two stars because the security person on the way out was genuinely nice.

I usually don’t have a great experience here but tonight Tameka was really helpful and she price matched for us. I didn’t get her last name but she was really helpful.

Believe it or not (knock on wood) my experience at this Best Buy location has been pretty good. I purchased an led from here earlier this year and a home audio receiver. I also had an issue with a MacBook that I purchased and the geek squad at this location was able to help me troubleshoot over the phone. I dare not rate Best Buy as a whole this high but this location has been better than the other locations around Houston.

One of the worst experiences ever. I will not use this location again. I placed an online order for an iPad so that I could just run in, pick it up and get on my way. I had to travel 30 –45 minutes to get to the pickup location and pick up some companions on my way. When I got the purchase confirmation email telling me I would get an email in less than 45 minutes telling me my order was ready, I left the house. I arrived at the location an hour after placing my order. I waited in line for 20 minutes behind a disgruntled customer who was not even picking up an online purchase. Two people were talking to her. I don’t know why one of them did not take her to the side so that other people waiting to pick up could get their orders. Finally it was my turn to get my order. It was not ready for pick up. It had now been over an hour and twenty minutes since I placed the order. When I asked why it was not ready, I was told the warehouse had not «picked» it yet. She told me they were probably overwhelmed with orders and had not gotten to mine yet. In the 30 minutes I had been standing there, not a single order had been brought out. I asked her to check with the warehouse. The clerk could see my order on the computer, the warehouse could see my order on the computer, but they had not received my order, so they could not pull it. What??? I asked if I could just get one off the shelf. The clerk called someone to ask and while she was on the phone another clerk who had overheard our conversation went and got an iPad off the shelf. Clerk got off the phone and told me no, I could not have that one because they had not received my order. I had now been in the store for an hour and it had been 2 hours since I placed my online order. I told them that was ridiculous because they could see on the computer that the item was paid for. She then offered to cancel my computer order and sell me the one she had in her hand. Only problem was it would take 3 days to refund my money. I was buying a $ 600 ipad! I didn’t have another $ 600 lying around to pay for the second one while waiting for my refund and this was a Fathers’s Day gift for my husband. I couldn’t wait 3 days to purchase it after my refund, besides the fact that I didn’t know how long it would be on sale. Luckily, I thought to check the order on my phone and it said my card would not be charged until I picked the item up. I had her cancel my online order and went to wait in the line of 6 people all waiting for one poor frazzled checkout clerk who was trying to run two registers on his own to speed up the checkout process. I spent over two hours in the store waiting for an item that I was supposed to be able to run in, pick up and run out with in five minutes. My 3 companions waiting in the car were not too happy either since we were now an hour late going to dinner.

There’s a reason this place is averaging 2 stars. This place SUCKS. I’vew gone on numerous occasions in different departments & they’re always a bunch of douche bags working here. Plus when you ask a question they give you a douchey response.
If that’s your forte, be my guest & go here, otherwise save yourself getting mad at a bunch of idiots.

I saw a good deal online for a XBOX 1 bundle that included and 20 dollars off an additional controller but it was only available online but it did allow me to do a store pickup. So I order it thinking i am going to have it delivered to the Pearland store and it sent it to Gulfgate Mall without warning me and so I call Best
and asked why it sent my order to Gulfgate and it was because there was a single item that the Pearland location was out of, the controller, it wasn’t a big problem so I asked if I could get the order transferred to the Pearland location and just picked up the controller when it came in and they said that would be fine.
I get to the Pearland store and was told my order wasn’t ready because it was pending so I wait a while and then go get some lunch. While eating I get an email from Best Buy saying that my payment was declined (mind you I had a 518 dollar pending charge from Best Buy on my account). So it has now been about 2 hours since I initially placed my order so I am now frustrated and angry and I admit I let my emotions get to me but when the guy tells me we could just cancel the order and repurchase it I was like hell no I have a pending on my credit card and I didn’t want over $ 1000 inaccessible on my account and since they messed this up royally already they may finalize the whole damn thing on me. What really made me angry was the manager who tried to explain to me how credit cards work like I was a child.
So I talk to them some more and the girl calls Best Buy. com to try to get it pushed through, she doesn’t explain the whole situation so of course they just say it wasn’t approved and she hung up. So I told her I would call Best
and I get them on the phone and the idiots at the desk cancelled my order white I was talking to her.
After this and the horrific experience I had with their Geek Squad I will no longer go back to Best Buy and give them any more money. Its times like these I miss Circuit City
BTW I immediately left got to Gamestop 5 min later on my way home with my new Xbox 1.

I received little to no service as a large group of employees stood around in a circle talking and hanging out. Finally flagged someone down just to receive bare minimal assistance. I only bought something because I had a gift card. And the items were poorly organized. Not likely to return.

These kids don’t know how to anything besides maybe replace your device. The service is terrible. I wish I could give this place 0 stars.
I once came in with my iPhone cable I bought from them that didn’t work. They told me to just buy another one. No refund. So I did, because I didn’t have any other choice. It was an original, Apple brand charger. That one didn’t work either, so I took it to the «GeekSquad». I could get better advice from a 10 year old, and not have to wait in a 30 minute line. They told me that I should just buy a third-​party charger, from them. They took my device in the back just in case to look in the port, but all they did was stick a paper clip in it! Again, they told me to purchase one of their third party chargers! Frustrated, I gave up and eventually got better advice from an online forum! I will never visit the «Geek Squad» or attempt expect anything other than ringing up my items from this Best Buy’s employees.

I am a tech geek, so Best Buy is like a candy store for me. The good about this store: Employees are friendly, the store is organized well and checkout usually doesn’t take very long.
The bad: The employees aren’t very knowledgeable about the products they sell. You can ask a question about something and more often then not, you’re going to get a guess or a «non answer» answer. I go in there all the time and want to say something when I hear misinformation being given to customers with even just basic questions. I don’t though. People rely on their employees to answer questions truthfully before investing money in tech for their home, I just wish they would take that into consideration more then the actual sale.

The person that tried to help me could have been better. I could have went home with a pick up on que for a Jawbone speaker in white but the worker told me they didn’t have it in stock and insisted that I do it online by myself. So I never did. Best buy could have made $ 210 off from me if that worker just purchased it online for me to do pick up later.

I was seated in the phone department waiting my turn as another lady that works in the department walked up so did another customer. I mentioned to her that I was waiting next and the associate totally dismissed what I said and continued to help the other lady. Then after it was my turn she gave me an estimate for my iPhone that was under what I expected without any explanation. Worse customer service I have had in a while, will probably never go back to that location. Half of their displays aren’t there or don’t work and again the associates aren’t very helpful when making a choice on what to purchase.

If you need help in the car audio and/​or video games department, you have a better chance of jumping off the Empire State Building and catching your eyelid on a nail rather than getting any help.

We land somewhere in the middle of the spectrum between geeks and folks. Occasionally we need to replace something in the cave, and we default to Best Buy. The problem is, their selection at this (and other) locations is just saddening. I know you’re trying to compete with Walmart and grocery store that toss in big screens with black friday sales. But if you can’t get a good laptop or popular movie at your local Best Buy, where else could you turn to in the suburban vicinity?
Aside from having a low stock of merchandise, the personnel in specific departments can be really slow and backlogged.

I went to this store a few days ago to order a 27″ imac because none of the stores had any in stock. I did the whole credit card thing so that I could finance it for 18 months and made my way to the help desk. The girl at the desk for some unknown reason put a $ 2000 balance on 2 gift cards to use to pay for the imac and put that balance on my credit card. I paid an additional $ 18 for expedited shipping and they said I was good to go. When I got home I checked my email and had one from Best Buy that said there was a problem with my order followed by another one that said my order was canceled. I called customer service and the lady was very apologetic and sympathized with me and as it turns out the store I went to botched the shipping option when they went to order the imac and canceled the order. They were going to then re-​order it and that was supposedly it, and we were good to go again. Last night I went to check the tracking on it and it still says it’s canceled. After calling customer service again I found out that it’s all because of the gift cards they used to buy it with. Apparently they’re holding the $ 2000 on the cards still so I can’t re-​order. At no time was a ever called by the store to inform me that it hadn’t been reordered. They’re about to get a call from me in a few hours when they open and get bitched out. The whole reason I expedited it was to get the thing here fast and now I have to deal with all of this crap and who knows how long it’s going to take to sort out.

Not bad staff is helpful and they always have what I need. Been there a few Black Fridays and although crowded it was managed well. My only complaint is their car audio section sucks.