Accent Dental Group- Pearland

I always go see Dr. Tran for my check-​ups/​cleanings. He’s always been honest and professional to me. (Not sure why some people say otherwise, but I guess there’s always going to be a few salty people writing bad reviews for nothing) I live all the way in downtown Houston now, and still go visit him for any dental work needed. I recommend him to everyone I know.

I have been going to Accent Dental Group for over 15 years and highly recommend them. I now live in San Antonio and travel down when I need to be seen. I love that the office is open on Saturdays so I can still be a patient of Dr. Smiths.
The practice is always clean, in order and the staff is great! I love that the staff lets me know if they are running behind I am not sitting waiting for hours to see the doctor.
I see Dr. Smith who is open, honest and willing to work with my budget! He gives his patients a positive feeling every time.
Thank you Accent Dental Group for so many great years with a great smile!

I came here as a first time patient because of their Saturday hours. They did an exam and told me my teeth and gums were diseased and needed over $ 2,000 in treatment. I told them to go ahead with a regular cleaning and I would consider the extra work and the dentist told me she would «lose her license» if she did anything without the expensive treatments.
I went back to my regular dentist who said my teeth were fine and my gums looked better than my last visit. If they try to charge you for anything more than a basic cleaning I would get a second opinion. Pushing customers into unnecessary procedures seems to be common practice here.

Dr Spinks advised me to get a crown on a tooth that had no issues… Stupidly I agreed without seeking a second opinion. He did a shoddy job and I required it to be repaired twice. The second repair was done by Dr Tran and he was very knowledgable and did a good job repairing the other dentist’s mistakes. However, I will not be back. They also have NO payment plans. The one crown cleaned me out (grad student salary).

I called this office on Friday to schedule an appointment for Saturday. The lady on the phone took down all my insurance info to make sure it was verified before I arrived for the appointment on Saturday. When I arrived Saturday, to my surprise my insurance benefits had not been verified. FRUSTRATING as the lady specifically said she was going to check it on Friday. They said they would do xrays to determine my problem, but could not complete any other work.
So, the assistant completed the xrays and she was very nice! Then Dr. Tran came and he was a complete jerk! I am a physical therapist and he said, «Youre in the medical field, you should know.» Not only was he completely rude, he made me feel like an idiot by getting out floss and a tooth brush to «teach» me how to do both. So he thought! Several comments he said to me left a bitter taste and I definitely will not be back! He is lucky I did not say that his sitting posture was horrible and go into details/​exercises about how he could correct it! I may be a PT, but I am also human and have dental issues. I was there to have it fixed, not to be ridiculed about my neglect for my teeth. His bedside manner was terrible and if he continues to treat patients that way. That place will be lucky if it remains in business! Needless to say, it was my first and last experience there!

Let me tell you about me and dentists. I like a plush, clean, and quiet dental office. This place is like a spa as soon as you walk in. They did not try and sell me things I did not need. The simply examined my teeth and cleaned them. The hygienist was nice and gentle. The staff was polite and honest. I have no complaints!!!

I wanted to try this dentist, because I was having poor service with my past dentist. Well I checked In on time. I waited in the lobby for 1 Hour and 15 Mins. (YOU HAVE GOT TO BE KIDDING ME!!!) Then I waited for the Dental Assistant to come and take my x-​rays for about 25 Minuets. Then the doctor came in about thirty mins later. Then waited for the Dental Hygienist to come and work on cleaning my teeth, that was another 45 mins. I arrived at the office at 9:55 AM (w/​all my new patient paperwork already completed at home), my appointment was at 10 AM and I left at 12:50 PM. One word RIDICULOUS. I hate to say this but this seems just like a Castle Dental to me. Word of advice, next time if there is a wait and your staff are aware, before I arrive a call would be nice to let your patients know to bring homework or a good book to read while waiting in your office for over one hour and fifteen mins. Or if you don’t like to wait in a office for over an hour, call the office and confirm the waiting time. The office is beautiful, but the wait for all the staff and my appointment was ridiculous. I came in for a Check up and Cleaning.

The dental clinic is very nice and very modern. Customer service sucks!
My husband and I had dental treatments here and they were fine. But then I brought my 6 year old son a few times. They they had to do cleaning, and he started to cry. The owner heard it and just kicked him out of the office saying that he will just be referred to another clinic that can «handle» kids. Saying that the other patients might be scared because he was crying. No empathy at all. No going over and beyond. My son was already sitting in the chair and the dentist Dr Tran was willing to do it but the owner stopped the whole procedure and kicked them out. Waste of time.

Great staff, great service! I just finished having my 2^nd check up and cleaning here. I love this place and recommend to everyone. I brought my 2 year old with me and the staff was so nice and friendly with her. They went over and beyond in every way. They also complimented my teeth and didn’t try to sell me any extra unnecessary treatments. The dentist I had before finding this place was awful. It gave me a sour taste toward dentists. I’m so happy I found Accent dental. Much of my family has now switched to Dr. Smith too and couldn’t be happier.

I would not recommend this practice to anyone. I went in for a check-​up and cleaning and was given a $ 7800 treatment plan including 4 crowns. I went to another dentist for a second opinion and was told there was nothing wrong with my fillings and that they could last another 20 years. They want to make money by performing unnecessary work.

My husband and I visited Accent Dental in Pearland twice each, once for an exam, and once for a cleaning, though we did not understand that those things were scheduled separately when we showed up for our first appointment. I would not recommend this dentist to anyone.
Our first appointments were on a Friday, and the staff showed absolutely no respect for our time. It seemed they were there to chat with each other rather than to work.
But beyond that annoyance, I seriously question the integrity of this business. I had two wisdom teeth removed at a different dentist, and I expressed concern to Dr. Tran about my one remaining wisdom tooth (I only had 3 to start with), asking when it needed to come out. He looked at my x-​ray and told me that the TWO remaining wisdom teeth needed to come out soon because they were badly impacted. Finally the assistant interrupted him to point out that I only have one remaining wisdom tooth. He was confused for a bit. I’d define knowing the number of teeth that I have as the bare minimum that I expect from a dentist.
I was also told that I needed two crowns because I grind my teeth, and my husband was told that he needed 3. When he asked why he needed 3, the assistant explained that they wanted to replace one of his silver crowns for appearances, which is not something that he’d expressed that he wanted done. Needless to say, we did not get any crowns put on by them.
The cleaning visit went fine, but our initial visit was so terrible that I know we will not be back.

I highly recommend this dental practice. The level of care I received was excellent. I have anxiety about going to the dentist as I have very sensitive gums and have left every previous dental appointment with pain and discomfort. Today, I had no pain. The hygienist was gentle and I felt very much at ease, for the first time ever. It was great! I also met with the dentist and a gums specialist to go over all my dental concerns. Dr. Smith was awesome! Very open and direct, answered all my questions. Of course they shared some expensive cosmetic dental options with me (Invisalign, Lumineers) that are not covered by my insurance, but they did not pressure me — they just supplied the information to consider.
The only hiccup I experienced was with the staff. I’m sorry to say that I felt they were just a bit unprofessional when dealing with the patients as they arrived to the practice. They have such a luxurious waiting room, and it was a shame that no one was there to greet me and the billing/​other admins in the back were not trained to be hospitable to patients as they checked in. The staff warmed up to me a little bit after a while, but the first impression was honestly not the best and I do feel this is an area for improvement. Other than that, the dentist was great, the assistants and hygienist were awesome, and I had a safe, positive experience! Thank you Accent Dental.

I came for my regular cleaning. The dental hygienist saw some unexpected things in my mouth that she had not seen the prior visit 6 months ago. She used a dental scope to see if I had some cancerous cells from the growth that she saw. Fortunately, I had none. I was very impressed that this clinic has advanced dental tools. I was also impressed by her attention to details. Cuts in my gums for eating Doritos the afternoon before? They took a picture and showed the image to me through the computer monitor hanging in front of me. The dentist advised me to come back for a follow up visit to see if the cuts healed and the growth will disappear on its own. After some antiseptic rinse to disinfect the cuts in my gum, I was ready to go.

When I first walked into the lobby I saw a beautiful chandelier hanging from the center of the room. The décor is very elegant. The dental assistant Nicki was so sweet and explained everything to me. The dentist was professional and did a great job… as far as having your filling done that is. Of course I did not come here for pleasure, so for what I had to get done, they made my experience as pleasant as anyone could have. I even got a blanket when I said I was cold.
Definitely going to stay here. If you are looking for a new dentist or are considering invisaline, this is the place to try!